Ksrtc profile and services
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This document provides information about KSRTC (Karnataka State Road Transport Corporation) including its services, bus charges, and a GAP model analysis. KSRTC is the state-owned road transport corporation of Karnataka established in 1961. It operates over 17,000 buses across Karnataka and neighboring states, transporting around 75 lakh passengers daily on various bus types like Volvo, Mercedes, and non-AC. The document outlines KSRTC's services, bus fare rates compared to other states, customer expectations vs actual services received, and identifies gaps between management perceptions and customer expectations.
Ksrtc profile and services
- 1. APPA Institute of Engineering and Technology presentation on:KSRTC Submitted to: Prof.Basavaraj s m Submitted by: Mahesh.Patil
- 2. CONTENTS Introduction Services Bus charges GAP Model Conclusion
- 3. KSRTC Type Public transport corporation Industry Public transport bus service Founded 1961 Headquarters Bengaluru, India Area served Karnataka, Goa, Maharashtra,Tamilnadu, Andhra Pradesh, Kerala and Telangana Key people Ramalinga reddy (Chairman) Rajender Kumar Kataria (MD) Services Public transport Revenue 16.3585 billion(US$240 million) (2008-09)
- 4. Introduction KSRTC was set up in 1961 under the provisions of Road Transport Corporation Act, 1950. It is wholly owned by the Government of Karnataka. In August 1997, KSRTC was divided to form Bengaluru Metropolitan Transport Corporation(BMTC). In November 1997, another new road transport corporation called North Western Karnataka Road Transport Corporation (NWKRTC) was formed to cater to the transportation needs of North Western parts of Karnataka.
- 5. Services : KSRTC services covers 92% villages in Karnataka. KSRTC operates with a total fleet of 17310 buses (KSRTC- 8280, NEKRTC-4300, NWKRTC-4720). It transports, on an average, 74.57 lacks passengers per day. It also operates to the neighboring states of Maharashtra, Andhra Pradesh, Telangana, Tamil Nadu, Goa and Kerala. KSRTC was the first state transport corporation to introduce Volvo floor city buses in India in 2005. At present, KSRTC operates Volvo, Mercedes Benz, Scania buses under the Airavat services .
- 6. Types of coaches : •Fly buss •Airavat Club Class •Rajahamsa •Suhasa •Corona Ambari. •Ambari Non AC Sleeper •Suvarna Sarige, Vayavya Karnataka Saarige and Eeshanya Karnataka Saarige •Graamaantara Saarige •Nagara Saarige
- 7. Fly bus: Fully air conditioned nonstop luxury, Volvo multi axle bus service between Bangalore Airport and Mysore & between kempegowda and Kundapur with pantry, chemical toilets, live display of flight timings, GPS, wifi facilities and in-bus live entertainment.
- 9. Fully air conditioned luxury bus service operated using Volvo and Mercedes Benz buses with semi- recliner seats Airavat club class
- 13. Suhasa Fully air suspension non AC reclinable seat bus, other than Raajahamsa which normally ply over North Eastern Karnataka regions.
- 14. Rajahamsa Non air conditioned deluxe bus service with recliner seats in 2+2 configuration built on TATA and Ashok Leyland chassis
- 15. Corona Ambaari Fully air conditioned sleeper bus service.
- 16. Nagara Sarige These are intra city/town buses plying in Tier-2 cities and towns across Karnataka built on Ashok Leyland, Tata and Eicher chassis
- 17. Graamaantara Sarige Buses which connects villages with ordinary fare (slightly costs lesser than suvarna sarige).
- 18. Suvarna Saarige, Vayavya Karnataka Saarige and Eeshanya Karnataka Saarige Widely abundant mode of bus service with 3+2 non reclining seats in KSRTC, NWKRTC and NEKRTC found in red-white or green and red/orange - cream liveries respectively. These are built on Ashok Leyland, Tata and Eicher chassis.
- 20. Bus charges per km Ordinary- 37.50ps to 40ps Express - 45ps to 50ps Deluxe- 55ps to 58ps Super deluxe - 60ps to 65ps Ultra Deluxe - 66ps to 70ps
- 21. State Fare effective from Ordinary (ps/km) Express (ps/km) Deluxe (Super Express) (ps/km) Super Deluxe (ps/km) Ultra Deluxe (ps/km) Tamil Nadu 6.12.2015 28 28 32 38 52 Andhra Pradesh 8.2.2015 38 44 49 57 62 Kerala 12.7.2015 55 48 60 68 72 Karnataka 11.6.2015 37.50 45 58 65 70 FARE COMPARISION
- 23. Expected services of Customers •Comfortable •Less price •On time reaching destinations •Clean and hygienic Actual received services •Rarely on time •Less hygienic and cleanliness is not maintained Custom
- 24. Customer Expectations Company Perceptions of Customer Expectations Not Knowing What Customers Expect Gap 1 The company some how want to make customer to reach their destinations rather than that they wont tend to provide any services They Expect the promptness of the driver and conductor And safety
- 25. Customer-Driven Service Designs and Standards Management Perceptions of Customer Expectations Not Selecting The Right Service Designs And Standards Gap 2 •Well trained Licensed driver • • well allotted seats Overly crowded
- 26. Service Delivery Customer-Driven Service Designs and Standards Not Delivering To Service Designs And Standards Gap 3 •Time lapping (The main purpose is to make customer reach their destination safely on time)
- 27. Service Delivery External Communications to Customers Not Matching Performance To Promises Gap 4 hgews3dd