The document discusses the development of language-oriented business applications and the challenges in creating domain-specific languages (DSLs) for non-programmers, emphasizing the need for user-friendly interfaces and structures. It highlights the differences between the preferences of IT professionals and business users regarding language use, editing styles, and layout expectations. The authors propose that language workbenches can help bridge the gap by providing tailored tools that cater to the diverse requirements of business users while retaining essential coding functionalities.