Pemberton, a multinational snack company, acquired Krispy Inc. in 2008 to enter the salty snack market. However, Krispy's single-serve sales in 2009 significantly underperformed targets. To relaunch the brand, Pemberton conducted consumer research and planning. The new Krispy Natural product strategy focused on larger package sizes, new flavors, and positioning the product as healthy with whole wheat and natural ingredients. An extensive marketing campaign utilizing both pull and push strategies was launched. While large retailers were impressed with initial consumer research and promotional plans, some industry analysts were skeptical about the sustainability of discounts, coupons and samples used, and whether the new flavors truly offered improvements over competitors.