Learning and development
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The client had 60 staff working on telecommunications projects but they lacked consistent project management skills despite training. Project delivery times varied depending on who was assigned. Maven conducted competency assessments of staff through interviews and observations. They reported recommendations to group skills, assign resources based on a new matrix, address gaps through training, and hire temporarily for critical gaps. As a result, project delivery times decreased, expectations could be set more realistically with customers, and new business revenue identification became more structured.
Learning and development
- 1. Learning and development - a leading global IP solutions provider Our client had sixty staff working on telecommunications solutions projects for new and existing customers. The staff have strong telecommunications skills but despite attending a variety of training for PRINCE2 and APMP still had a limited understanding of project management. Project delivery times varied according to who was allocated to them. Senior management were aware of the resulting variances and wished to improve project management, moving from ‘who’s available’ to ‘who’s best’. Maven carried out a range of parallel competency assessments where we carried out one- to-one interviews with a carefully selected sample of staff and conducted group observational sessions on the whole project management pool; in each case we were reviewing project management, technical and behavioural skills and competencies. This was achieved without impacting client management time. We submitted a report to the client senior stakeholders. Based on our recommendations they have: • Grouped project management skills and competencies around project initiation, delivery and handover • Started to assign resources against a newly established skills and competency matrix • Commissioned a twelve month skilling programme to address gaps in capability • Authorised short term hires to address critical gaps As a consequence project delivery times have decreased, the client can now set customer expectations more realistically and revenue identification for new client business is more structured. Copyright © Maven Training Ltd 2011 www.maventraining.co.uk І 020 7089 6161