Learning and Development Shared Service
- 1. Learning and Development Shared Service Provided consulting services by acting as subject matter expert and leading LTSB through the entire process design to administer company’s Learning Services. Manage project scope – optimizing total cost of operation, formalize of new processes & procedure to bet fit share service operations, re-looking retained job roles & processes to manage peoples aspect e.g. re-aligning people roles back to core banking operations. Last but not the least managing transformation with technology interventions. Work on all project phases for 9-10 months (client premises) including identification of manual processes, automation & transformation interventions, right shoring analysis at sub-process level i.e. nearshore, off-shore and on-shore classification for L&D shared service model. Standardized and optimizing processes before moving them into shared services model i.e. training vendor & partner identifications, negotiation with hospitality vendors, reducing fixed assets cost etc. Analysis data i.e. trainer utilization (in-house and external trainers), number of courses to be scheduled during the year by minimal no shows, waiting list formalization, training schedule & calendar via business needs, location identification etc. Increased utilization by balancing training ask in-between both internal and external trainers. Number of courses to run during the year by minimal no shows. Scheduling of training calendar via business needs. Organizing and identifying training by location to reduce the cost of travel and overheads and increase coverage. Mobilising and reducing internal trainers for non-frequent courses. Enabling & negotiated vendors to deliver multiple low end and non-frequent courses at low cost. Increased employee coverage by number of training hours in ayear while reducing the cost of operation. System driven pre-assessment and post assessments formalization. Employee satisfaction survey for shared service by centers i.e. on-shore, offshore and via vendors. Advise LTSB on options, risks, and any impacts that L&D shared services on other processes (upstream and downstream). Complete tasks efficiently and in a timely manner. Report progress to steering committee, stakeholders, clients and project managers. Share knowledge to continually improve shared service implementation. Assisted in crafting new job role for both on-shore and off-shore LTSB & vendor employees. Demonstrated ability to manage project scope and meet client expectations by saving 10.4 million GBP. Demonstrated follow-through on assignments and issue resolution as single point of contact in between Hewitt, Xansa and Infosys stakeholders. Clear and effective communication with steering committee during internal and governance review Consistently produce clear, concise status reports Builds confidence and trust with all stakeholders i.e. Hewitt, Xansa, Infosys and LTSB Displays effective analytical skills to identify pain points.