Empathize and Define
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The document outlines an empathy map for Laia Zeland, an environmental technician who is creative and collaborative, emphasizing her values of global thinking, local action, and innovation for environmental improvement. It details Laia's needs for collaboration, job fulfillment in environmental fields, support from her partner and family, and a way to express her opinions on environmental issues. The piece highlights the importance of feeling secure and self-fulfilled in her pursuits to live in alignment with her beliefs.
![Laia Zeland [who thinks different... She is a learner. She’s an open, creative, co-llaborative
and reliable environmental technician, who is convinced about: 1) thinking globally and acting locally; 2)
the power of innovation applied to improving our Environment; 3) believing in what you do]
needs to find a collaborative and demonstrative job
related to environmental fields because she needs to
contribute to solve environmental challenges while sharing
knowledge and developing her own concerns.](https://image.slidesharecdn.com/lecture03empathymap-130805184812-phpapp01/85/Empathize-and-Define-12-320.jpg)
![Laia Zeland [who thinks different... She is a learner. She’s an open, creative, co-llaborative
and reliable environmental technician, who is convinced about: 1) thinking globally and acting locally; 2)
the power of innovation applied to improving our Environment; 3) believing in what you do]
needs to have a way to create opinion in environmental
subjects because she wants people to realise about their
importance.](https://image.slidesharecdn.com/lecture03empathymap-130805184812-phpapp01/85/Empathize-and-Define-13-320.jpg)
![Laia Zeland [who thinks different... She is a learner. She’s an open, creative, co-llaborative
and reliable environmental technician, who is convinced about: 1) thinking globally and acting locally; 2)
the power of innovation applied to improving our Environment; 3) believing in what you do]
needs to take green feeding because she wants to live
in accord with her belifs.](https://image.slidesharecdn.com/lecture03empathymap-130805184812-phpapp01/85/Empathize-and-Define-14-320.jpg)
![Laia Zeland [who thinks different... She is a learner. She’s an open, creative, co-llaborative
and reliable environmental technician, who is convinced about: 1) thinking globally and acting locally; 2)
the power of innovation applied to improving our Environment; 3) believing in what you do]
needs to feel her partner and family support because
it is important to make her feel secure.](https://image.slidesharecdn.com/lecture03empathymap-130805184812-phpapp01/85/Empathize-and-Define-15-320.jpg)
![Laia Zeland [who thinks different... She is a learner. She’s an open, creative, co-llaborative
and reliable environmental technician, who is convinced about: 1) thinking globally and acting locally; 2)
the power of innovation applied to improving our Environment; 3) believing in what you do]
needs to feel complete, fulfilled because it lets her feel
peaceful, giving sense to her life, thinking she’s not wasting
her time.
Living life in peace...
You...you may say I’m a dreamer](https://image.slidesharecdn.com/lecture03empathymap-130805184812-phpapp01/85/Empathize-and-Define-16-320.jpg)
Empathize and Define
- 1. Assignment: Process the data (via empathy map) and craft a problem statement Empathize and define Course: Design Thinking Action Lab Stanford University | august 2013 By Núria Rovira | @nurovira75
- 2. 1. Empathy map Say | think | do | feel
- 5. say
- 7. think
- 9. feel
- 10. 2. Craft a problem statement
- 11. She is a learner. She’s an open, creative, co-llaborative and reliable environmental technician, who is convinced about: 1) thinking globally and acting locally; 2) the power of innovation applied to improving our Environment; 3) believing in what you do. Laia Zeland thinks different...
- 12. Laia Zeland [who thinks different... She is a learner. She’s an open, creative, co-llaborative and reliable environmental technician, who is convinced about: 1) thinking globally and acting locally; 2) the power of innovation applied to improving our Environment; 3) believing in what you do] needs to find a collaborative and demonstrative job related to environmental fields because she needs to contribute to solve environmental challenges while sharing knowledge and developing her own concerns.
- 13. Laia Zeland [who thinks different... She is a learner. She’s an open, creative, co-llaborative and reliable environmental technician, who is convinced about: 1) thinking globally and acting locally; 2) the power of innovation applied to improving our Environment; 3) believing in what you do] needs to have a way to create opinion in environmental subjects because she wants people to realise about their importance.
- 14. Laia Zeland [who thinks different... She is a learner. She’s an open, creative, co-llaborative and reliable environmental technician, who is convinced about: 1) thinking globally and acting locally; 2) the power of innovation applied to improving our Environment; 3) believing in what you do] needs to take green feeding because she wants to live in accord with her belifs.
- 15. Laia Zeland [who thinks different... She is a learner. She’s an open, creative, co-llaborative and reliable environmental technician, who is convinced about: 1) thinking globally and acting locally; 2) the power of innovation applied to improving our Environment; 3) believing in what you do] needs to feel her partner and family support because it is important to make her feel secure.
- 16. Laia Zeland [who thinks different... She is a learner. She’s an open, creative, co-llaborative and reliable environmental technician, who is convinced about: 1) thinking globally and acting locally; 2) the power of innovation applied to improving our Environment; 3) believing in what you do] needs to feel complete, fulfilled because it lets her feel peaceful, giving sense to her life, thinking she’s not wasting her time. Living life in peace... You...you may say I’m a dreamer
- 17. feeding Laia Zeland needs different things... job source love Self- realization Stanford University | Design Thinking Action Lab | august 2013 by Núria Rovira | @nurovira75 | thank you for your attention green and flexible a way to comunicate green Partner and familiy closeness