The document discusses the quality of service (QoS) lifecycle for web services. It covers searching for existing web services, building new services from scratch, selecting between existing services based on non-functional capabilities like response time, availability and cost, and establishing service level agreements (SLAs) between service providers and consumers. SLAs define aspects like service description terms, guarantees, scope, qualifying conditions, service level objectives and business value. Monitoring is important for ensuring SLAs are met and can involve online testing of services or passive monitoring of real user requests.
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