Lecture5
- 1. The Structure(s) of Work
- 3. The Ideal Type • A heuristic device • A conceptually pure but realistically impossible construct • Meant as a contrast to real-world scenarios • ‘Ideal type’ bureaucracy / rationality not about efficiency ~ Weber
- 5. Organisations in THEORY are: • Efficiently functioning systems • Collectivities united by pursuit of common goal • Objective and systematically created group(s) of people with clearly defined and mutually compatible roles and interests, working together to achieve a consensual vision
- 11. Exercise #1 Revealing the unofficial / informal side of organisation
- 13. Formal Rationality vs. Material Rationality
- 16. Culture
- 18. Legend / Myth
- 19. Consulting Firm • Jargon – ‘dingdongdingdong’ • Artifacts - • Rituals – coffee-making, writing first proposal, first client presentation, first oversease project, etc. • Myths – who’s sleeping with who? • Sagas – how Petronas project was won… • Heroes – Kevin Hew (top Principal graduated from Canada) • Norms – the “friendly firm” • Good / bad actions – winning project, pissed off partner’s secretary • Rewards and punishments – overseas trip, assigned to department X, ‘scribal’ duty, unassigned, ‘training’
- 20. Banking Software Company • Jargon – source-code • Artifacts – boarding pass • Rituals – • Myths – intellect of Goh Peng Ooi • Sagas – • Heroes – country managers and project managers • Norms – late nights • Good / bad actions – staying late, never questioning project managers, • Rewards and punishments – bonuses, cold storaged
- 21. Private International School • Jargon – sugar daddy, • Artifacts – gifts for dignataries, new cars, • Rituals – 6 hour meetings on Friday(!) • Myths – events involving boss, • Sagas – surviving lawsuit • Heroes – anyone performing above norm • Norms – no one questions leaders, talk about vision in public, • Good / bad actions – protocol for GOH, • Rewards and punishments – cold storage, overseas conferences
- 22. Cayce’s job?
- 23. Micropolitics
- 26. If true power does NOT reside in ‘bureaucracy’ and formal rationality, then in where does it lie?
- 27. Do you have a gift to share? Can you resolve scenarios for which no manual was written? Have you silenced the lizard brain?
- 29. Outsourcing
- 31. Virtual
- 32. Marketization
- 33. Marketization of the Firm • Teams have their own P&Ls’, revenue targets and even acquire businesses i.e. they’re a “business within a business” • Teams can reject the offerings of other departments • Teams encouraged to compete with each other (for business) in the department • Teams seek outside sources of revenue