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design   CONCEPTUAL DESIGN
                   CMiD phase 2




                          1 / 17
design            INTRODUCTION
                              What to expect


         We present our:
          •	what we did before
          •	concepts
          •	stakeholder
          •	persona
          •	interaction vision
          •	experience targets
          •	conceptual solution
          •	scenario
          •	timeline of the event
          •	promise

                                       2 / 17
design                       INTRODUCTION
                                    What we did before




          •	Too	many	options,	target	groups	too	big
          •	Deviant	choice	of	interesting	area	

         We	chose:
          •	Leeuwenstein,	shopping	center
          •	Problem:	fewer	customers	+	
            inconvenience	in	the	area



                                                 3 / 17
design                              CONCEPTS
                                          Brainstorm




         •	Bavaria	City	Rally
         •	Spoorzone	Delft	Guerilla	Attack
         •	Zeppelin	-	contest
         •	Design	a	memory	of	the	history	&	future

                                               4 / 17
design   STAKEHOLDERS
         Workshop conceptual design




                              5 / 17
design   STAKEHOLDERS
         Workshop conceptual design




                              6 / 17
design                                                                                                STAKEHOLDERS
                                                                                                                                Actors map


          Suppliers
                               goods & advise
                                                           Personnel         goods & advise
                                                                                                      Customers
                                                                                                      Regular
                               goods                                                                  Sometimes Never
                               advise
                               money
                                                                  money              money
               tra c control                                      labour             goods
                                         tra c control
                                                                                                                  passer could be/
                                                                                                                  become a customer




                                                         shopkeepers of                               Passers
         Traffic wardens
                                                Leeuwenstein                                           Train passengers
                                                                                                       Car drivers Boats
                                                                                                       Students Athletes

                                        nuisance                                       consultation
                                        consultation                                                              use of the same area

                                                              nuisance
                                                              consultation

                                                                                                      Habitants of
          Construction                                                                                Delftzicht
                                                            Labours
          Spoorzone                                                                                   Parents Children




                                                                                                                                         7 / 17
design     PERSONA
         Primary user group




                     8 / 17
design                 INTERACTION VISION
                        Interaction between user and product




         •	Competitive	
          Evoke	creativity	and	activeness,	challenge	to	compete	and	
          connect	with	other	users

         •	Playful	
          Having	fun	and	enjoy	the	game,	maybe	being	creative.	
          Exciting

         •	Connection	
          Feeling	and	expressing	the	connection	with	their	social	
          environment.	Interaction	is	inviting	and	satisfying

         •	Exploration	
          Driven	by	curiosity,	excitement	and	interest.	Rewarded	by	
          new	adventures



                                                               9 / 17
design                                      USER EXPERIENCE TARGETS
                                                                       Primary user group




Families, parents in the age of 25 to 45 and children in the age of 5 to 14

The CMiD solution challenges      the children, it stimulates to discover the
area around Leeuwenstein and the SpoorZone. It creates a feeling of desire to visit the
area together with the whole family.
The parents are motivated by the children to join the competition and to
discover the area themselves.




                                                                                   10 / 17
design                                       USER EXPERIENCE TARGETS
                                                                   Secondary user groups




Regular visitors of Leeuwenstein
The CMiD solution makes every visit a rewarding, comforting and clear
experience. With every visit this feeling renews, challenging to visit again.

Inhabitants of Delftzicht
The CMiD solution creates a feeling of comfort, parents and children feel safe outside
and the entire area radiates tranquillity.




                                                                                   11 / 17
design                                                      URBAN RUBBER
                                                             Our solution & visual style




                                        Prototype
                                        Modern, distinctive, fast
         racing at leeuwenstein delft
                                        Logo, headers & titles


                                        Gill sans MT
                                        Trustworthy, classic, pragmatic
                                        Plain text




                                                                                  12 / 17
design   URBAN RUBBER
                 Scenario




                   13 / 17
design                                                                       URBAN RUBBER
                                                                                       Touchpoint matrix
                               CT                                                  S
                             RA           EST
                                                    IR
                                                      E                         NES
                           T          TER        ES       PLA
                                                             Y        RE     ARE
                         AT         IN          D                  A       AW
                                                                 SH




         PRINTED MEDIA




         TV/RADIO




         WEBSITE




         APP




         SOCIAL MEDIA




         PHYSICAL AREA




                                                                                                  14 / 17
design   URBAN RUBBER
                 Timeline




                   15 / 17
design                                                   URBAN RUBBER
                                                                Keeping our promise


         “once the CMiD solution is there, more potential customers will come to the
         area of Leeuwenstein, resulting in the same amount of customers as before
         the start of the construction works”

          •	 In	the	game	kids	learn	about	the	current	and	future	situation	of	
             Leeuwenstein	and	Spoorzone
          •	 Kids	compete	with	each	other,	they	look	forward	to	the	event	
             together
          •	 Families	go	to	the	event	as	a	team,	it	is	not	only	the	kids
          •	 Kids	stimulate	their	parents	to	help	earning	extra	credits,	which	
             they	need	to	visit	Leeuwenstein	for
          •	 At	the	event	both	parents	and	children	can	race,	the	event	is	held	
             at	Leeuwenstein	and	Delftzicht

                                                                               16 / 17
design   QUESTIONS?




                17 / 17

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Lepp | Design - CMID Presentation Phase 2

  • 1. design CONCEPTUAL DESIGN CMiD phase 2 1 / 17
  • 2. design INTRODUCTION What to expect We present our: • what we did before • concepts • stakeholder • persona • interaction vision • experience targets • conceptual solution • scenario • timeline of the event • promise 2 / 17
  • 3. design INTRODUCTION What we did before • Too many options, target groups too big • Deviant choice of interesting area We chose: • Leeuwenstein, shopping center • Problem: fewer customers + inconvenience in the area 3 / 17
  • 4. design CONCEPTS Brainstorm • Bavaria City Rally • Spoorzone Delft Guerilla Attack • Zeppelin - contest • Design a memory of the history & future 4 / 17
  • 5. design STAKEHOLDERS Workshop conceptual design 5 / 17
  • 6. design STAKEHOLDERS Workshop conceptual design 6 / 17
  • 7. design STAKEHOLDERS Actors map Suppliers goods & advise Personnel goods & advise Customers Regular goods Sometimes Never advise money money money tra c control labour goods tra c control passer could be/ become a customer shopkeepers of Passers Traffic wardens Leeuwenstein Train passengers Car drivers Boats Students Athletes nuisance consultation consultation use of the same area nuisance consultation Habitants of Construction Delftzicht Labours Spoorzone Parents Children 7 / 17
  • 8. design PERSONA Primary user group 8 / 17
  • 9. design INTERACTION VISION Interaction between user and product • Competitive Evoke creativity and activeness, challenge to compete and connect with other users • Playful Having fun and enjoy the game, maybe being creative. Exciting • Connection Feeling and expressing the connection with their social environment. Interaction is inviting and satisfying • Exploration Driven by curiosity, excitement and interest. Rewarded by new adventures 9 / 17
  • 10. design USER EXPERIENCE TARGETS Primary user group Families, parents in the age of 25 to 45 and children in the age of 5 to 14 The CMiD solution challenges the children, it stimulates to discover the area around Leeuwenstein and the SpoorZone. It creates a feeling of desire to visit the area together with the whole family. The parents are motivated by the children to join the competition and to discover the area themselves. 10 / 17
  • 11. design USER EXPERIENCE TARGETS Secondary user groups Regular visitors of Leeuwenstein The CMiD solution makes every visit a rewarding, comforting and clear experience. With every visit this feeling renews, challenging to visit again. Inhabitants of Delftzicht The CMiD solution creates a feeling of comfort, parents and children feel safe outside and the entire area radiates tranquillity. 11 / 17
  • 12. design URBAN RUBBER Our solution & visual style Prototype Modern, distinctive, fast racing at leeuwenstein delft Logo, headers & titles Gill sans MT Trustworthy, classic, pragmatic Plain text 12 / 17
  • 13. design URBAN RUBBER Scenario 13 / 17
  • 14. design URBAN RUBBER Touchpoint matrix CT S RA EST IR E NES T TER ES PLA Y RE ARE AT IN D A AW SH PRINTED MEDIA TV/RADIO WEBSITE APP SOCIAL MEDIA PHYSICAL AREA 14 / 17
  • 15. design URBAN RUBBER Timeline 15 / 17
  • 16. design URBAN RUBBER Keeping our promise “once the CMiD solution is there, more potential customers will come to the area of Leeuwenstein, resulting in the same amount of customers as before the start of the construction works” • In the game kids learn about the current and future situation of Leeuwenstein and Spoorzone • Kids compete with each other, they look forward to the event together • Families go to the event as a team, it is not only the kids • Kids stimulate their parents to help earning extra credits, which they need to visit Leeuwenstein for • At the event both parents and children can race, the event is held at Leeuwenstein and Delftzicht 16 / 17
  • 17. design QUESTIONS? 17 / 17