Leverage cutting edge cognitive automation ml and rpa to elevate business value
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The document discusses how cognitive automation, machine learning (ML), and robotic process automation (RPA) are transforming business operations by enhancing productivity and user experience through automation of tasks. It highlights the importance of AI-enabled automation in achieving enterprise goals, improving efficiency, and addressing strategic challenges while also acknowledging the potential costs and complexities associated with implementing these technologies. Ultimately, it emphasizes that automation is not meant to replace human workers entirely but to enable them to focus on more significant and innovative tasks.
Leverage cutting edge cognitive automation ml and rpa to elevate business value
- 1. Leverage Cutting-Edge Cognitive Automation, ML and RPA to Elevate Business Value Automation is revolutionizing the way business functions are conducted. Together with artificial intelligence (AI) and robotics, automating events, processes and tasks offer cross-enterprise IT visibility that results in improved productivity and superior user experiences. Going by the recent market research data commissioned by a prominent IT organization, one of the most characteristic changes that are taking place is that organizations across industries are coming forward to adopt AI-enabled automation. This new digital disruption is powering transformation by leveraging Machine Learning (ML), advanced Analytics, Robotic Process Automation (RPA) and Artificial Intelligence (AI). Organizations such as these have jumped on the bandwagon to transform themselves into a data-driven intelligent enterprise. Understanding Automation What is Automation? Automation transforms all types of processes. From the mundane to the complex tasks, it is the use of transformative technology that performs tasks or automates manual tasks without human assistance of any kind. Automation reduces process completion times by 90 percent. The extensive use of Automation is most prevalent in areas such as robotics, manufacturing, vehicle control, and other such industries. Where can you mostly see Automation in action? You can find in the world of technology, in IT systems and business decision systems where human workers are successfully collaborating with their machine counterparts solving IT and business workflow challenges. Basically, there are two types of Automation, they are: • IT Automation • Business Automation IT Automation: IT automation, sometimes referred to as infrastructure automation, is the use of a system of instructions to carry out repeatable instructions and a set of processes which replaces manual work done or reduces human interaction with IT systems. With little to no human intervention, intelligent automation software creates an optimal balance between humans and machines as it works within the confines of instructions, tools, and frameworks to carry out all types of tasks while meeting strategic challenges and bettering business results. To give you a simple example, if you want to provision virtual machines or new systems, you can automate the entire task to do it for you. Although this can be done manually, the task can be easier and efficient for you if you can automate it; especially in large-scale instances where automation can make the job of provisioning much easier. Automation can help you prepare for the fast- approaching future of work. What’s included in IT automation? IT automation can be applied to automating IT tasks. From cloud provisioning and infrastructure to network automation and, further, to application deployment and configuration management, IT automation can be applied to integrate with and apply to anything to carry out the entire task. Therefore, automation capabilities and applications are varied; they can be
- 2. extended further into harnessing the power of specific technologies like DevOps, and into broader areas such as Cloud, AI, and IoT, security & compliance, provisioning, testing, and monitoring/alerting. Business Automation: To meet changing market demands, where the focus of IT has shifted from the internal needs of the organization to engaging external customers and creating new business opportunities, businesses simply need to automate processes. This was largely managed through business process management (BPM) and business rules management (BRM). While both are great technologies, but they are not enough to open new lines of opportunity, not enough to increase efficiency and control cost across the organization while also needing to improve business results and meet strategic challenges. Automation experts suggest that digital transformation is the key strategy for thriving in today’s market environment. For example, from the insurance sales perspective, BPM lets you automate your records, whereas business automation draws on modern application development practices that can give you the power to develop new strategies – like directly selling insurance products and services. Business automation is ultimately about one thing in particular: your organization will have more time and energy to focus on responding to client needs, solving more intelligent problems, cultivating customer relationships and working on the next big thing. Why Automate? The benefits of automation are aplenty. Understanding these benefits will help you to appreciate the need for embarking upon an operations automation project. Apart from the usual benefits such as cost reduction, performance, availability, and reliability, productivity is an obvious benefit of automation. Automation is the new cornerstone of any good IT operations organization as it guides them on the path to effective digital transformation. Let’s face it, off-shift operations involve some of the most boring, repetitive, mundane, and error-prone tasks of an IT organization, so when you remove or replace the human hand from carrying out such tasks, what you get is you are able to eliminate most batch processing errors. The chance for errors does not arise in operations automation. Today, organizations like Airbnb, Amazon, Flipkart, etc. are dealing with major technological disruptions. These companies are not only challenged with reaching out to newer customers across the world but also providing necessary support to their staff and partners, besides providing new, innovative products and services faster. The way your business operates through your IT infrastructure, operations automation is seen as critical to managing, changing, and adapting to your business processes. Through the simplification of automation, you simply can gain the time and energy required to keep a tab on the innovation aspect of your business. Therefore, the automated organization’s goal is primarily to get work done faster without having to deal with unnecessary overheads. IT staff have free time for issue resolution if any and concentrate on bigger issues. There’s a lot to gain from automation and automation gets you there. To break it down further:
- 3. • IT operations are hard work. It’s harder still to keep up with obsolete legacy systems and processes while you are looking to adopt new techniques and technology that enhances the performance of your business functions. • Demand for new technology and requirements for innovation and faster communication are growing faster than IT and business capabilities. • New delivery methodologies that facilitate automation like DevOps are forcing cultural changes. • The emergence of new technologies like virtualization, cloud, containers, etc.is too great to do manually. • Goodbye to those long-running, error-prone, frequently repeated tasks. Leverage Cutting-Edge Cognitive Automation Enterprises across the world are reinventing themselves by adopting automation solutions that help you to achieve multi-dimensional visibility into businesses and in streamlining the service process. Most incumbent organizations of various industry sectors are now adopting AI and Automation for better revenue consolidation and efficiency. Before that thing happening, it is important that business leaders not only need to comprehend the intricacies of the technologies such as autonomic computing, chatbots, artificial intelligence (AI), and robotic process automation (RPA) but also prepare well to answer questions that arise about governance issues, employee engagement to bring holistic transformation and people reskilling in an AI-enabled organization. The future of work is driven by cognitive automation can optimize workflows and decisions with human-machine collaboration — all with speed and scale. The market research data of AI Maturity Index study polling conducted across 7 countries (USA, Australia, India, France, China, Germany, and the UK) indicates that a good 64% respondents have stated that their organization’s future growth hinges on large-scale AI implementation, whereas 10% of respondents believe that their organization was maximizing the fullest benefits of AI, many in business functions beyond IT. In fact, in the year 2015, among the 13 industries that have been surveyed, 3 industries have outspent the others on AI and these are consumer packaged goods, insurance, and high tech. According to the survey conducted by another leading organization, across 13 industries in North America, Europe, Asia-Pacific, and Latin America regions of the world, 84% of these companies are using AI. This is how AI is changing the way companies work. While we know that AI and Automation are mostly used in IT, it goes without saying that other business functions in Sales, Human Resources, Manufacturing, Distribution and Logistics, Customer Service, among many others are also trying it out and have started benefitting from such cognitive technologies. As enterprises learn to adapt to the digital disruption that Automation promises to bring, business leaders will do good to adopt an automation-first approach to increase efficiency, reliability, and quality of their service. Adopting a strategic approach towards achieving enterprise automation goals through a holistic transformation can help can completely redefine the way you conduct business. Pre-built cognitive solutions such as Logo Detection, Image Analytics, Sentiment Analysis, Chabot frameworks, etc. can be used in setting up an automation ecosystem. At the organization level, empowering the
- 4. workforce to build confidence in an automated AI-powered enterprise will make employees see value in the work they do. Advantages of Automation Automation technology is really not to remove or replace people. Some of that will eventually happen as a result of putting automation tech in place, removing steps that require human interaction or intervention. But issues like productivity, consistency, and efficiency are paramount to organizations focusing on the advantages automation can bring to their business operations. Yes, using automation means the involvement of human intelligence is limited but important and less frequent. Keeping this in perspective, automation cannot be seen as something of a tool to replace the human hand with machines. The reality is that it allows for experienced IT task force to tackle bigger problems and focus on bringing solutions to the problems, rather than letting experienced personnel, with deep domain expertise, to focus on mundane, day-to-day, repeated tasks. Automation helps you to focus on innovation and moving forward. Let’s look at some of the advantages of automation: Advantages: Easier governance. Organizations are getting more reliant on their computers. The potentiality of knowledge gaps (in conducting day-to-day business) amongst your staff increases when you have one side of your business not knowing who, or what, is involved on the other side, including the outage of key systems can mean lost revenue for the company and tarnishing its reputation. Therefore, codifying or automating everything means better control of all the possible tasks that your staff undertake in the organization. Better reliability. With automation, you can reduce the amount of human intervention to achieve better reliability, which means you run into fewer oversights and control issues. The processes happen the same way – every time. Therefore, you know the daily drill of processes, tests, updates, workflows, etc.: how long they’ll take, what is going to happen, and that you can simply trust the outcomes. Greater productivity. With automation technology in place, your workforce can spend time and energy on productive work rather than on menial, repetitive or mundane (but entirely necessary) tasks and become error-prone. This way they can make a bigger impact on your business, going forward. Which is to say, just leave the repetitive tasks and remove much of the guesswork from daily tasks to software: it will take care of that. Challenges: Unpredictable cost. Building an enterprise-wide automation solution takes a lot of time and energy, unpredictable costs that may exceed the actual cost. Working with the right IT solutions provider who can work in partnership to develop automation solutions for your organization will go a long way to save you from unpredictable costs while undertaking such a project. Some of the costs that are associated with developing automation are preventative maintenance costs, research and development costs, and unavoidable cost of training employees to operate such automated systems.
- 5. Scope. While automation eliminates the human factor, it definitely doesn’t mean human intelligence. It effectively serves as a force multiplier, especially where the staff is limited. So in an organization, depending on what’s actually automated and what’s not, along with how’s it is constructed, some parts may become or remain vulnerable if they fall outside of that automation scope. Full enterprise-wide automation may be the key to such a problem as it can mitigate this concern. All that is important to keep in mind is that your automation technology is only smart and safe as how it is implemented. Depending upon the operations, it may or may not be a good fit. With a larger facility, automation would be better suited. But if it is a small operation with low production quantities, automation may not prove to be economical.