1) Walls of text are intimidating for users and should be avoided in web design. Content should be of immediate value to users.
2) When writing online content, use an inverted pyramid structure, include subheadings, use bulleted lists, and keep paragraphs short to help users easily understand information.
3) Library jargon like "database" and "interlibrary loan" can confuse users. It is better to describe tasks users want to accomplish like "find books" rather than labeling tools.