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- 1. Mohamed F. EL-Malt Objective Challenging position in a multinational company where by my technical and interpersonal skills can be applied & developed that enable me to build a solid back ground & experience Education Faculty of Commerce Graduation Degree : Pass Graduation Year : 2004 Main Specialization : Accounting Post Graduate Education MBA Logistics & Multi model Transport " Arab Academy for since and Technology 7 Intake Experience Feb. 2000 up to Feb. 2002 in Nile Valley Vegetable oil "NIVO" Accounting Department March 2002– Dec 2006 Swift Logistics & shipping Int'L Cairo, Egypt – ocean import Department Jan 2007 – Dec 2007 Al Zafer International Cairo Egypt Ocean Export Department Jan 2008 – Till Jan 2010 Aramex International ( Senior Freight Communicator – import ocean freight / Team Leader successor ) Feb 2010 – till Jan 2011 Al Zafer International Cairo Egypt ( operation supervisor ( Import & Export ) From Feb 2011 up till June 2011 Posta Plus Egypt ( Ocean Freight Manger – Freight Supervisor -- Import & Export ) From June 2011 till Jan 2015 Aramex International ( Senior customer Service - Air and Ocean import division ) From Jan 2015 till March 2015 Aramex International ( In plant Key Account manager -- Retail Group Project ) From March 2015 till today Aramex International ( Senior Freight Operations Supervisor - Air and Ocean import division )
- 2. freight Operation & customer Service - Handling import & Export cargo shipments with different transportation mode , air , Sea - Interacting with various service providers like warehousing, clearance, transport and charter vessel agents for smooth/efficient movement of goods - Responsible for achieving Customers' inquiries , assuring complete customer satisfaction - Negotiating rates & contracts to develop best total cost solutions with offices & agent - Providing a timely response to customers and feeding them back with the progress of their shipments - Create a communication channel & Coordinate with sales, finance , Clearance and other functional departments with in order to achieve customers inquiries and provide excellent service level - Assisting Sales teams to achieve their targets & Approaching new gained business / customers & sustaining long term business relations whilst maintaining customer’s faith in ARAMEX - Up-date Management with customer's demands work progress - Making report for both customers and Management - Kept attuned of new developments, changes in policies/procedures to enhance the quality of customer service provided - Promptly responded to customer’s inquires & problems by performing required action and ensuring that appropriate changes are made to resolve issues faced within specified SLA Extracurricular Activities Ability to work under pressure and in busy environment. Good interpersonal skills and ability to get on with people. Good customer care skills. Friendly, enthusiastic and open minded. Flexible and willing to train & learn. Good practical skills. Can communicate effectively with colleagues.
- 3. Language Arabic: Native Language. English: Good Read/Write/Speak. French :Fair Additional Courses Microsoft Office (Word, Excel, power point,). Knowledge of internet usage Web development IATA Basic IATA DGR