![Software Sales Negotiation of site and volume licence agreements Software sales to institutions Personal software for staff and students Software licensing advice CD/DVD Duplication and printing service Email: [email_address] .cam.ac. uk Telephone: (3)34695](https://image.slidesharecdn.com/lobby-final-110124105116-phpapp01/85/An-Introduction-to-the-University-of-Cambridge-Computing-Service-5-320.jpg)
An Introduction to the University of Cambridge Computing Service
- 1. University Computing Service Reception, Second Floor • 09:00-17:00 Mon, Tues, Thurs • 10:00-17:00 Wed • 09:00-16:30 Fri University Computing Service
- 2. Service Desk (Help Desk) The UCS Service Desk is open each week day and is available to everybody who is entitled to use the University Computing Service Tel ephone : (7) 62999 Email: Service-Desk@ucs.cam.ac.uk Help!
- 3. News Service UCS News provides a channel for all news from the Computing Service. News is available on the web or via a range of rss feeds URL: http: //ucsnews . csx .cam.ac. uk/
- 4. Hardware Support Hardware support provide a range of services. Book hardware in at Reception. Dell, Avantek & Apple hardware warranty repairs Laptop & Desktop computer repairs Data recovery DS-Repair, contracted on-site desktop computer repairs Telephone: (3)34670 Email: hardware-support@ucs.cam.ac.uk
- 5. Software Sales Negotiation of site and volume licence agreements Software sales to institutions Personal software for staff and students Software licensing advice CD/DVD Duplication and printing service Email: [email_address] .cam.ac. uk Telephone: (3)34695
- 6. Macintosh Support McAfee Security for Mac, anti-virus software available free of charge Friendly advice & support via Service Desk Consultancies available free of charge On-site work undertaken - standard CS rates Email: mac-support@ucs.cam.ac.uk
- 7. Windows Support Anti-virus & security advice and support for Windows systems, currently McAfee, free of charge Technical presentations and training as required. Consultancies available free of charge On-site work undertaken - standard CS rates Email: Windows-Support@ucs.cam.ac.uk
- 8. Computing rooms There are five UCS-run computing rooms on site, available at all times to those with site access: Titan Teaching Rooms 1 & 2 Balfour Macintosh Room Phoenix Teaching Room Phoenix User Area In addition there is a computing room available in the University Centre
- 9. Windows/Linux rooms The Titan Teaching Rooms 1 & 2 and the Phoenix Teaching Room contain dual-boot PCs with a wide range of software scanner & printer The rooms are bookable teaching facilities but are open access at other times
- 10. Mixed platform rooms The Balfour Macintosh room, the Phoenix User Area and the Computing room at the University Centre contain a mixture of Macintoshes and PCs and also have: a wide range of software scanner & printer The Balfour Macintosh room is a bookable teaching facility but is open access at other times. The Phoenix User Area is open access at all times.
- 11. Videoconferencing We offer a city-centre based professional studio as well as portable equipment for use on your own premises. Our service is available to staff and students of the University and its related institutions. For general enquiries and consultancy, our office hours are 9am-5pm weekdays. Due to the nature of videoconferencing, with worldwide conferences and subsequent different timezones to be accommodated, videoconferences may will sometimes fall outside of these hours or days. Email: videoconf@ucs.cam.ac.uk Telephone: (3)35477
- 12. Specialist Services Assistive technology Provides a wide range of advice, training and support enabling University staff and students with specific requirements to make effective use of information technology. Literary/language support Help with computing problems relating to the Humanities.
- 13. IT Training Regular training courses (free of charge to staff and students) Presentations Statistical and mathematical software Bibliographic and word processing Design and desktop publishing Web creation and management Scientific computing; C; Fortran; Python Screen recording Project management Networking - CCNA Graphics and photos; and many more URL: http://www.cam.ac.uk/cs/training/ Instructor led Bespoke Self taught
- 14. Training facilities We have four training facilities. All are equipped with an instructor machine, projectors, sound systems, induction loops and Sympodiums with interactive whiteboard software. The charge is on a sliding scale. Titan Teaching Room 1 (40 seats) Titan Teaching Room 2 (40 seats) Phoenix Teaching Room 1 (25 seats) Balfour Macintosh Room (15 seats) Email: training-facilities@ucs.cam.ac.uk
- 15. University Training Booking System It provides real-time information on training availability; users can browse training courses, book online, receive immediate confirmation of booking and view their own training records. For training planning purposes it offers a central point for reporting on training provision and evaluation. URL: http://www.training.cam.ac.uk/ This service provides a single site for all users to find and book training courses delivered by participating providers University-wide.
- 16. Raven and Shibboleth User authentication for the University and beyond Single sign on Hundreds of sites URL: http://www.cam.ac. uk/cs/raven/
- 17. Email 40,000+ accounts 300+domains Spam and virus filters Mail clients & webmail Email forwarding & storage Hubbing & managed domains 1,500,000,000+ messages blocked URL: http://webmail.hermes.cam.ac.uk/
- 18. Streaming Media Service URL: http: //sms .cam.ac. uk/ Email: sms-support@ucs.cam.ac.uk The World The University Your video or audio University Computing Service
- 19. Google calendars http://www.cam.ac.uk/cs/googleapps Google Apps @ Cambridge + = Web browser Calendar app
- 20. Managed Web Service http://www.cam.ac.uk/cs/instadmin/mws 150+ sites .cam.ac.uk .ac.uk .org.uk .org
- 21. Falcon Content Management Service The Falcon Content Management Service creates individual websites in a managed environment, ready templated in the University house style and with a range of functionality already available. URL: http://www.cam.ac.uk/cs/falcon/ +
- 22. Forum - the University Discussion Service Forum is the University’s Raven-authenticated discussion board, where you can initiate and participate in discussions and post to and view a range of advertisement groups. URL: https://forum.cam.ac.uk/
- 23. User Administration In 2009-10 12, 303 new users arrived 11, 290 users left 2200 users returned
- 24. Photography and Illustration Service PandIS is the central service offering advice and support to help you in the design of publications, display and exhibition materials, photography and scanning. Book in work at Reception. Photography - black & white and colour printing, film processing and photography Illustration - graphic design and illustration, poster production, scanning and stand hire URL: http://www.cam.ac.uk/cs/pandis/
- 25. Print Room Printing and binding of paper publications and business cards for departments, colleges, and members and visitors of the University. Book in work at Reception. Lecture notes/Course notes Technical Reports Administration forms Leaflets Prospectuses Conference reports Theses Dissertations University house-style business cards
- 26. Network Services run the physical links, the equipment and the service that makes up the University computer network. Wireless networking is a major part of the service URL: http://www.cam.ac.uk/cs/network/ http://www.cam.ac.uk/cs/wireless/ Network Services Lapwing
- 27. Domain Name Service and NTP 80,000+ addresses Domain Name Service www.cam.ac.uk 131.111.8.46 Network Time Protocol Millisecond precision
- 28. Server Hosting URL: http://www.cam.ac.uk/cs/instadmin/hostedservers.html By the “slice” £400 / year Whole rack: £2,150 / year 1U ½A 1Gb/s