Luk presentation
- 1. LET US KNOW-LUK Complaint/Suggestion Management System
- 2. Overview Introduction What is LET US KNOW? Features Features(continued) Features(continued) Use of LUK How is it useful? How is it useful? (continued) Roles Working of LUK Screen Shots Conclusion References
- 4. Introduction Now is an existing time for smartphones which have become a regular choice for people, as they can manage their work accurately, on time with satisfaction. And at the same time we don’t have any efficient way for direct communication between people with the higher authority . So we are here with an android application LET US KNOW-LUK Complaint and Suggestion system
- 6. What is LUK? It is an android based application software which accepts complaints/ Feedback/ Suggestion from peoples/employees/customers & presents it to administrator directly on a panel designed for Admin with the notification facility (via SMS or Email).
- 7. Features • Via Audio- by recording their voice • Via Text- by writing their complaint as text • Via rate the Service - by giving ratings to the services offered to customer/visitors Peoples/Customers can raise their request directly to higher authorities through one of the mentioned medium
- 8. Features (Continued) • This application is also in Hindi as well as English by which a person not well-versed in English also operate it & raise this request without any worry Supported by Multi Language English, Hindi etc.
- 9. •Tracking of complaints through Notifications (like via SMS/Email) till resolution from Administrator End & satisfaction by requester end. Tracking/Status of complaints Features (Continued)
- 10. Use of LUK Politicians Government Business Customers Users
- 11. How is it useful Direct Involvement Can directly aware of issues which is not generally reach to them. Easy Tracking Can track till resolutions of peoples complaints / customer complaints, Suggestions & Feedback. User Friendly & Time Saving Can view & analyze data for complaints/suggestions by clicking few buttons. Data Storage Can collect contact details of all customer visited & use it for further promotional SMS/Emails. Politicians/Government/Business
- 12. How is it useful (continued) Customer/Users Frequent Registration People can register their complaints easily & frequently. Low Waiting Time Low waiting time for people to register their Complaints/Suggestions Easy to operate Because of multi language (Hindi) supported people can operate it easily without worry. Status on every stage People can track their complaints till resolutions & receive updated status of complaints on every stage.
- 13. Roles Administrator Manage portal Verify different users User Register Raise complaints/suggestion Authority Help victims Provide Support Database Collect contact details
- 14. How complaint kiosk works Any Complaint or Suggestion arises? Register your Complaint/ Suggestion New notification to administrator View complaints/ suggestions and take the required action instantly. Complaint’s Status Customer can check his complaint’s status regularly.
- 15. H/W S/W Requirements HARDWARE REQUIREMENT 4GB RAM Emulator Mobile phone SOFTWARE REQUIREMENT ADT bundle Android SDK Java Development Kit Eclipse IDE
- 16. Modules Various modules of app are: Splash Screen Language Selection Department Selection Opportunity for Improvement (OFI) Raise OFI Check Status Add new field Admin Panel
- 31. Future Enhancement Attractive layout Hidden Camera Video recording
- 32. Conclusion Easy REGISTRATION Easy to USE Direct COMMUNICATION Easy TRACKING
- 33. THANK YOU ….