Lync 2013 business value compact
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The document discusses communications technologies and trends. It describes how communications have evolved from individual tools like instant messaging, voice mail, and video conferencing, to integrated unified communications platforms that combine multiple tools. It suggests communications will continue integrating across more devices and platforms while connecting people and the applications they use.
Lync 2013 business value compact
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- 7. Future of Communications Communications Today Instant Video Web E-mail and Audio Messaging (IM) Voice Mail Conferencing Telephony Conferencing Calendaring Conferencing Authentication Authentication Authentication Authentication Administration Administration Administration Administration Storage Storage Storage Storage Authentication Authentication Authentication Administration Administration Administration Storage Storage Storage
- 9. Future of Communications Communications Today Instant Video Web E-mail and Audio Messaging (IM) Voice Mail Conferencing Telephony Conferencing Calendaring Conferencing Telephony Instant Unified Messaging and Voice Mail E-mail and Conferencing: Calendaring Audio, Video, Web Authentication Authentication Authentication Authentication Administration Administration Administration Administration Storage Storage Storage Storage Authentication Authentication Authentication Authentication Administration Administration Administration Storage Administration Storage Storage Storage Compliance On-Premises Hybrid In the Cloud
- 11. Video MCU WP8 Communicate directly from Communicate with anyone on within Office Skype Desktop integráció iPhone, iPad Single identity Presence Arcfelismerés Android Shared contact card Instant Messaging HD, H.264 SVC IE8, 9, 10, Safari, Chrome, Ffox, OneNote Share Peer to peer voice
- 12. Enable great meeting experiences & collaboration
- 13. Enable great meeting experiences & collaboration
- 14. Enable great meeting experiences & collaboration
- 15. Lync is familiar and engaging, across a variety of devices and platforms
- 16. Lync is familiar and engaging, across a variety of devices and platforms
- 17. Lync is familiar and engaging, across a variety of devices and platforms
- 18. Connect people, communications and the applications they use everyday
- 20. Lync 2013 '13 jan +230 millió user '12 márc 12000+ 50 millió TV 4500 20 millió Kinect '11 márc 2500
- 22. Titkárnői funkciók, Cella telítettség – cella bővítés Kapcsolás, körbecsörgetés 3+ fő HD vs GSM Hívás rögzítés, elmentés és megosztás Vonal megszakadás, térerő Kiléptetés Másik fél némítása 22
- 25. Customer web support Outbound communication Context sensitive routing Skips IVR Escalate to voice call Chat routing, distribution logics Set of agents, relevant skills Service availability hours, dates Agent supporting scripts Webchat forLync
- 26. Integrates your internal and external chat platform. Increasing the reach of web portal CE Web Chat delivers customized information and instant service. Highly customizable web client to embed into external and internal portals Chat routing, distribution logics Set of agents, relevant skills Service availability hours, dates Webchat forLync Agent supporting scripts and rules for integrated applications
- 27. Fully featured Contact Centre solution: Inbound ACD Multi-media: Voice, Email, Ch at Outbound Call Recording Self-Service (IVR) CRM integration
- 28. Fully featured Contact Centre solution: Inbound ACD Multi-media: Voice, Email, Chat Outbound – Preview & Progressive Call Recording Self-Service (IVR) Closely integrated with Lync CRM (and other business apps) integration
- 30. Active Ringing Custom (Busy) – ‘CE - Available’ Passive Custom (Busy) – ‘CE - Break’ Online Custom (Busy) – ‘CE – Admin’ Wrapup ACW Custom (DND) – ‘CE – Conversation’ Preview Built-in (Available) – ‘Online’ Ringback Offline
- 32. • Tier 2 – Remote supporters Call arrives after 10 sec waiting • Tier 3 – All free supporters ACD logic routes it to T2 agents o On no 3 group has a Lync call in ACD Tier answer kick out and rings next After 10sec user can receive IVR (wait/register Rings everybody in the group the problem through IVR/leave message) On wait or no answer – group is transparent o Name of response transfer to Tier 3 Cont Expert calls Lync it can be routed to After 10 seconds a specific response group Voice mail o Call exits CC and enters into Lync phone system
- 41. Rozgonyi György Varga László régió igazgató sales manager Geomant Enterprise Solutions Geomant Enterprise Solutions GRozgonyi@Geomant.com lvarga@Geomant.com GRozgonyi@Geomant.com lvarga@Geomant.com +36(1)885 5417, +36(20)490 0602 +36(1)885 5416, +36(30) 964 1166 1124 Budapest, Mártonvölgy u 17. 1124 Budapest, Mártonvölgy u 17. http://www.geomant.com