M R Nageshvisual 2 dt 290716
- 1. EXPERIENCE M R NAGESH Mobile: +91-9620298483 • Email: Nageshmr5764@gmail.com Seeking assignments in Sales , Marketing , Technical & customer service , Human Resource Management/ Training with an organization of repute EXECUTIVE SUMMARY An astute professional with over 3 decades of experience and experience of coordinating activities of auto perso-nnel and testing procedures on effective auto equipment maintenance and automobile sales. Deft at providing Warranty & Customer Support through toll free & Mailbox Marketing of Diesel Components, Product Life Cycle Management, Pre sales support of automotive components and Spares schemes & Campaigns. Gained technical service expertise on Car audio, Car AC recycling Machine Service Training Support. Knowledge of ensuring the customer’s vehicle complies with environmental laws and government regulations. Adept at evaluating cost of maintenance; reviewing and submitting proposals of modifications to manufacturer or vendor, as well as obtaining all types of automotive equipment such as supplies, materials, and parts needed to maintain and repair automobile. Possess experience of addressing to the complaints of customers and resolving their problems along with assuring clients of maximum efficiency and productivity in repair and maintenance services offered. Core Competencies: Automotive Technical Service • Customer Service • Service Training • Product Marketing • Pre Sales • Sales Training • Soft Skill Training • General Administration • Process Audit • Service Set up • Product Life Cycle Management • Sales Support Schemes • Field Campaigns • Business Development • New Product Sales • Channel Marketing • Sales Analysis & Forecasting • Breadth & Depth of Distribution • Warranty Management • Service Level Agreements • Performance Management • Team Development & Management CAREER HIGHLIGHTS Efficiently provided International Service support for Car Air Conditioning System (car A/C Recycling unit). Proactively created customer support facility by Email & toll free phone system. Managed the marketing of Diesel VE pumps & Components Product Life cycle management and Brand Protection activities. Efficiently provided sales support, schemes, product promotions, handled campaigns Auto accessories like Spark Plug, Gasoline , Lighting, Horn, Belt & relays Successfully created and implemented service concept for car radios for Original Equipment & after market customers OEM service support for MBIL, TATA, GMI, M & M Service training & Spare parts Management, Warranty support, requirement specification & coordination with software team for implementing Online Warranty system. Worked in Motor reconditioning and Machine rewiring, breakdown & preventive maintenance of Machine tools, Furnaces, Generator & Power Maintenance, Battery Maintenance, electronic controlled Machines including PLC & CNC and UPS Instrument Maintenance. CAREER CONTOUR Since 2016 working as a Freelance Consultant for Technical, Management and Training Topics Jun’84 – Dec’15 with Bosch India Ltd., (Ex-MICO) Growth Path: Maintenance Technician Jun’84 –Oct’96 Senior Service Engineer (Blaupunkt Car Radio) Nov’96 – Aug’09 Assistant Manager Service Sep’09 – Jul’13 Product Manager Aug’13 – Mar’14 Product Specialist focusing on new Product sales Apr’14 – Dec’15
- 2. EDUCATIONKey Deliverables: Ascertaining automotive problems and services by listening to customer's description of symptoms. Clarifying description of problems and conducting inspections. Taking test drives and checking vehicle maintenance records along with examining service schedules. Verifying warranty and service contract coverage by examining records and papers along with explaining provisions and exclusions. Developing estimates by costing materials, supplies, and labor. Calculating customer's payment, including deductibles. Preparing repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system. Maintaining customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers. Answering questions and concerns; arranging towing and temporary transportation. Maintaining automotive records by recording problems and corrective actions planned. Updating job knowledge by participating in educational opportunities; reading manufacturers' publications. Enhancing the organization reputation by accepting ownership for accomplishing new and different requests. Exploring opportunities to add value to job accomplishments. Setting up the yearly Marketing Strategy for attracting new customers. Planning customer relation programs and projects along with maintaining good relations with existing clients. Developing, communicating and reinforcing marketing plan with clear objectives. ACADEMIC CREDENTIALS 2013 PGDBA in Human Resources from Symbiosis Bengaluru 2006 Internal & Lead Auditor certificate from TUV Bengaluru 2001 Marketing Certificate course from IIMB, Bengaluru 1988 Diploma in Electrical Engineering from SJEP Bengaluru ACADEMIC TRAINING Undergone Apprenticeship training from MICO in Electrician trade in 1983. PERSONAL DOSSIER
- 3. Date of Birth: 5th July 1964 Address: 18, Sri Ranganilaya, 5th A Cross, Subbanna Garden Vijayanagar, Bengaluru-40