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byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
Simple"
Unexpected"
Credible"
Concrete"
Emotional"
Stories"
byChip&DanHeath
Made to Stick
1. Simple
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
$5 ____ longs?
byChip&DanHeath
Made to Stick
Give people a familiar
schema to help people
think about your
product
byChip&DanHeath
Made to Stick
What’s a
Pomelo?
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
Having many choices 
seems appealing 
(40% vs 60% of people
stopped to taste)
byChip&DanHeath
Made to Stick
Having too many
choices made people 10
times less likely to buy 
(30% vs 3% of people
actually bought)
byChip&DanHeath
Made to Stick
Less is almost always more.
byChip&DanHeath
Made to Stick
2.
Unexpected
byChip&DanHeath
Made to Stick
The original flight
attendant speech
on a Westjet
flight
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
Nordstrom’s
world-class
customer service
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
3.
Concrete
byChip&DanHeath
Made to Stick
What’s the
scariest
urban legend you
can remember?
byChip&DanHeath
Made to Stick
Specific people
doing specific
things
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
“High performance”
is abstract a "
“V12” is concrete
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
The velcro theory of memory
byChip&DanHeath
Made to Stick
April 4, 1968
byChip&DanHeath
Made to Stick
Brown eyes vs Blue eyes
byChip&DanHeath
Made to Stick
4. Credible
byChip&DanHeath
Made to Stick
(1) Use an anti-authority
(2) use concrete details
(3) use statistics
(4) use something called the
Sinatra Test (testable
credentials)
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
Use stats
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
From Stephen Covey’s
“The 8th Habbit”!
a poll of 23,000
employees…
byChip&DanHeath
Made to Stick
Only 37% said they have a
clear understanding of what
their organization is trying
to achieve and why.
byChip&DanHeath
Made to Stick
Only one in five were
enthusiastic about their
team’s and organization’s
goals.
byChip&DanHeath
Made to Stick
Only 15% felt their
organization fully enables
them to execute key goals.
byChip&DanHeath
Made to Stick
Only 20% fully trusted the
organization they work for.
byChip&DanHeath
Made to Stick
To make these facts more
credible….
byChip&DanHeath
Made to Stick
If a Soccer team had these same stats:"
Only 4 out of 11 players on the field
would know which goal is theirs
byChip&DanHeath
Made to Stick
Only 2 out of 11 would care. Only 2 of the
11 would know what positions they play
and know exactly what they are supposed
to do.
byChip&DanHeath
Made to Stick
"if I can make it
there, I can make it
anywhere.”
-Frank Sinatra, New York, New York
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
5. Emotional
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
6. Stories
byChip&DanHeath
Made to Stick
Urban
Legends
byChip&DanHeath
Made to Stick
Jarred
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
Now your turn! "
Guess is it…"
Simple"
Unexpected"
Credible"
Concrete"
Emotional"
Stories"
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
byChip&DanHeath
Made to Stick
@jephmaystruck"
http://strategylab.ca"
Thanks for watching!

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Made to Stick by Chip and Dan Heath - With Advertisements To Test You!

Editor's Notes

  • #5: Simple, unexpected, storyMystique, vice, trust
  • #11: Columbia professor Sheena Iyengar has been studying choice. For her research paper, “When Choice is Demotivating”, they ran a great test:
  • #12: Surgeon Atul Gawande found that 65% of people surveyed said if they were to get cancer, they'd want to choose their own treatment. Among people surveyed who really do have cancer, only 12% of patients want to choose their own treatment.
  • #32: David Rubin cognitive psychologist at Duke uses this exercise to illustrate how we use different types of memory
  • #33: Jane elliot a 3rd grade teacher in Iowa
  • #54: Unexpected, credible, emotional, storyMystique, vice,
  • #56: Unexpected, emotional, Lust
  • #57: Simple, Unexpected, concrete, emotionalPower, prestige, lust
  • #58: Concrete Unexpected story simplePower, Prestige
  • #59: Unexpected, emotional, storyAlarm
  • #63: Simple, Unexpected, concretePower, lust
  • #64: Unexpected, credible, storyPower, Mystique, vice
  • #65: Unexpected, storyLust, vice
  • #69: Unexpected, concrete, story, emotionalAlarm, Vice
  • #74: Simple