Magento 2 Order Comment
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The Magento 2 Order Comment Extension enhances customer engagement by allowing customers to ask order-related questions and communicate with the admin post-purchase. It includes features such as messaging with attachments, email notifications, and a communication history, aiding both customer satisfaction and admin efficiency. This tool is essential for online store owners to manage inquiries effectively and boost sales through improved customer experiences.
Magento 2 Order Comment
- 1. Magento 2 Order Comment Extension
- 2. Introduction Magento 2 Order Comment Extension facilitates customers to ask order related question or concerns. This module is both side (admin & customer) beneficial because it works for a particular order. Furthermore, it makes information access easier to immediately resolve the customer's concerns.
- 3. ● Enable order messaging extension for the store. ● Ask a question related to the specific order. ● Send and receive messages with file attachments. ● The admin can restrict the file extensions. ● Receive email notifications. ● View communication history. Features
- 4. Why Use Order Comment Extension? Customer satisfaction is the only key to thrive in such a throat cut competitive era. Improve your customer's buying experience with the order comment tool. This tool appears only after placing the order that's a great function to easier admin's task, now admin needs to deal with genuine inquires of their customers. Let your shoppers ask post order concern and receive an instant response. This extension helps the admin to know customers’ online shopping behavior and needs. Moreover, it helps to boost sales with beneficial offers and customer engagement programs.
- 5. Benefits of Order Comment Extension ➢ Integrate Order Comment Tool ➢ Order Messaging with Attachment ➢ View Communication History ➢ Admin's Response On Order Message ➢ Instant Email Notification
- 6. Integrate Order Comment Tool ● Integrate an advanced order comment tool with your online shopping store. ● Enable order communication for the store. ● Define allowed file extension for customers. ● Choose a custom template (email). ● Pick email template for admin to get on comment submission.
- 7. Order Messaging with Attachment ● This extension facilitates the customers to insert their comments, instructions, or special requests for the particular order. ● Customer can raise order related concern. ● Enables the customer to send order attachments too. ● Customers can send jpeg, png, gif, pdf files for better understanding. ● Receive instant admin response.
- 8. ● Keep all the communication records saved as it is in the respective order view page to refer and check further. ● Customers can check the communication history from the order view page. ● Admin can check the history from the order view page. ● Complete conversation record for admin and customer. View Communication History
- 9. Admin's Response On Order Message ● The extension facilitates the admin to send an instant response to the raised order comment. ● Write a message response to the asked question. ● admin can attach the required files. ● Allows admin to tick the notify customer by email option. ● Admin can tick to make the comment response visible on the storefront.
- 10. Instant Email Notification ● As per the defined setting, admin and customer receive an email notification regarding the conversation made via order comment tool. ● Admin receives the email on comment submission. ● The customer receives the email on the admin's response over the raised comment. ● Immediate transmission of the notification for a better solution.
- 13. Order Comment Tool Integration
- 14. Summing Up!! Magento 2 Order History Communication is a must-have module for the online store owners. It enables admin and customer to send and receive messages along with the file attachments and keep the conversation history records.
- 15. Contact Us Store Link - https://store.webkul.com/magento2-order-history- comment.html# For further queries or customization requirements, please send an email to support@webkul.com You can also create a support ticket at- https://webkul.uvdesk.com/en/customer/create-ticket/ Or reach out via Voice at - India - (+91)-9870284067 USA - (+1)-9143531684
- 16. THANK YOU