MajorStudioFall2012_Observe
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The document poses everyday life questions
MajorStudioFall2012_Observe
- 1. 1 SELF CHECK-OUT AT HOME-DEPOT 01 02 03 I went to Home Depot The self-checkout There were few ppl. for the assignment. I section is indicated (with trolley and w/o) ..... spent about 20 min- by the big sign above. and also shop assis- utes buying couple of Bold and comprehen- tant. The stations things for my Pcomp sible. (7-8) were enough for class. this amount of cus- tomers. I was pretty tired. Bag This is my first-time I didn’t interact with filled with stuff and self-checkout. a bit the assistant. The was heavy. I carried excited. I saw a short system is under- items in my hand as line in front of me. standable. proceeding to the checkout.
- 2. 1 04 05 07 Many interfaces I en- I started to checkout There are stack of countered as I was items intuitively by plastic bags sitting on ..... approaching the ma- looking for the bar- the left as you check- chine code and move it out items from the - the main screen across the reader. It right. - barcode reader under took 3-5 sec.to locate the main screen a barcode and read it * there is a small - the small screen on the correctly. I finished empty space next to right - the small screen on top them in less than 1 the stack in case you of the main one minute for 4 items. want to re-arrange - sth in front of the ma- things later. chine I didn’t notice. There are many inter- The barcode reading faces but it is in fact space is too small similar to the regular and it’s not comfort- checkout cashier. I able for big items. saw big “START” on the screen.
- 3. 1 07 08 07 09 Many buttons on the I checked the total The receipt was print- ..... screen which I didn’t amount and familiarly ed out eventually and take time to read. swiped the card down it came to the end of However, the ‘Pay in order to pay. the process. Now’ button pops out. This is natural move- ment as we swipe Also there is a securi- ‘down’ like we cut ty camera above the something. main screen. It was off-sight. I double-checked all It always confuse me The whole process my items on the which side of the card was finished in 3 min- sceen before pressing I should swipe. utes. I was happy. ‘Pay Now’ button and I will definitely do it proceeding the pay- again next time. ment.
- 4. 1 SELF CHECK-OUT AT HOME-DEPOT DESIGN INTERVENTION 1. Improve the barcode reader space { bigger, easier } 2. Integrate everything in one screen lessen complication. { provide more human-friendly GUI and guidelines } 3. Improve position of the barcode reader. It should read from above instead from underneath. Also, it will help the user to easily locate the barcode.
- 5. 2 PUBLIC OBSERVATION AT TOTTO RAMEN 2 1 After sitting and waiting in a very small uncomfortable space for 20 minutes I started this assignment by accident and there were half of the line to go, as I was craving for ramen and jumped I started to document. out for it days ago. I found this ramen shop by searching ‘Ramen’ from Maps. It went there two times. My first attemp failed because I was the 20th queue. But my second one, I went there since 4.10 (the shop opens at 4 on Sunday) and I was the 8th. 3 Who is there? - Customers waiting for seats (mostly asian, group of 4, couples, only few who came alone like me) - Waiter who is responsible for 4 organising the line (small picture) and he doesn’t speak english well. - Finished customers walking out Queing Process? 1. Every customer is sloppily guided to Everyone was willing to stay and wait write down their name on the queue list I kept hearing things like “I’m very which is a scrap. excited!” and conversation about the 2. After the finished customer walked ramen menu. out, the waiter will call the next custom- er and guide them to the table
- 6. 2 PUBLIC OBSERVATION AT TOTTO RAMEN QUESTIONS? How could we make ‘waiting’ more enjoyable and challenging? How could we systematically organise the queue list? How could we improve the waiting area? How could we holistically redesign the process of queing, ordering making payment for this particular shop to be more convenient? POTENTIAL IMPROVEMENTS 1. Turns queing into a game or challenge -- by tracking record of whom that spend longest time queing then reward them back, for instance Required information - User behavior - What makes user enjoyable while waiting - What drives them to wait 2. Create an app that enable you to queue the line before arriving. Required information - User behavior on mobile/app usage 3. Redesign the whole service to improve efficiency, fasten the process of queing, organizing, cooking, etc. and suit compact space e.g., vending machine system, McDonald system. Required information - User behavior - Waiter/cook behavior
- 7. 3 EVERYDAY LIFE QUESTIONS AND IMPROVEMENTS Bike-theft is big issue and bike lock is frickin bulky and heavy. Can we integrate lock system to our bike? Can we redesign a bike post? What would happen if we don’t have to wash clothes anymore? What is the meaning of the food container? Is there a container that fits all kinds of food?
- 8. 3 EVERYDAY LIFE QUESTIONS AND IMPROVEMENTS Video calling is a part of my life. How can we improve video call? Can we enjoy things like games, movies, music together while making call? What would happen if the government banned plastic bags? What material should be used instead of plastic?