Make It Stick: How to Get the Most from Your SAP Ariba Tools After Implementation
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The document discusses effective strategies for maximizing the use of SAP Ariba tools post-implementation, emphasizing continuous change management and the importance of user training. It outlines experiences from initial and subsequent deployments, highlighting successes and pitfalls, such as the significance of super user engagement and clear communication. Additionally, it addresses the challenges of compliance and tracking in varied business processes, as well as methods for measuring success within the organization.
Make It Stick: How to Get the Most from Your SAP Ariba Tools After Implementation
- 1. Make It Stick: How to Get the Most from Your SAP Ariba Tools After Implementation Gretchen Gayowski, Assistant Vice President and Senior Vendor Risk Management, Hilltop Holdings, Inc. Mary Deet, Senior Consultant, SAP Ariba Change Management / March 16, 2016 Public
- 2. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 10Public Welcome – Hilltop Holdings Inc. Gretchen Gayowski is currently the Assistant Vice President and Senior Vendor Risk Management professional at Hilltop Holdings Inc. focusing on Supplier Risk Management and the implementation and management of Ariba SQM, Sourcing, SIPM and Contract Management Professional. Gretchen led the successful deployment of SIPM and Contract Management within a subsidiary company and is now leading the expansion of the Ariba Upstream Solutions at the enterprise level while focusing particularly on vendor risk management processes and how the Ariba solution can support the enterprise business requirements. Gretchen brings over 17 years of experience in Vendor Management with the last 5 years specifically in the Financial Services Industry. Prior to joining Hilltop Holdings Inc, Gretchen held the position of Sr. Manager at MCI/Worldcom for 12 years with primary focus on supplier and contract management from within the engineering organization and later within the Procurement Operations organization. In addition, Gretchen supported Verizon as a Sr. Consultant for 2 years focusing on the integration of enterprise-wide procurement groups, including supplier management, through the optimization of existing business processes. Aligning businesses within ever changing regulatory environments are a proven area of excellence for Gretchen. Detailed experience with spend analysis and the integration of this data into ongoing purchasing and sourcing decision making activity have been key components to Gretchen driving successful business transformations within procurement organizations. Additional supply management experience includes strategic sourcing, vendor solicitation, onboarding and management, vendor risk analysis and on-going vendor performance management. Gretchen holds a BA from Hood College and MLA from Southern Methodist University. Gretchen pursued a post graduate certificate in Dispute Resolution and Negotiation from Southern Methodist University because she is a firm believer that through effective collaboration we can all achieve great success.
- 3. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 11Public Agenda We Are Live………Now What? Change Management – It Doesn’t End with Deployment! What Was Wrong with My Old File Cabinet? Measuring Success
- 4. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 12Public We are live…..now what? Experience with initial go-live What worked Organic rollout as users became familiar with the new business process that the initial solution was built to support What did not work Formal training in the online support solution before the business process was fully understood by the user community Experience with subsequent go-live for two modules What worked Actively engaging the super user community as we fine tuned the modules Recruiting the right skillset for the job What did not work “Indirect” communication plans Experience with redeployment of existing solutions and implementation of a new solution What worked Clear understanding and adoption of internal policies prior to design and redesign of solutions What did not work Variable resource experience and movement during the redeployment/deployment process
- 5. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 13Public Change management – it doesn’t end with deployment Managing continuous change – fluidity Continuous improvement post-deployment Added e-signature capability Modified routing to adjust to organizational changes Scaling Keeping your customer current Documentation kept in one place for enterprise-wide visibility Training documentation Shared supplier information
- 6. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 14Public What was wrong with my old file cabinet? Understanding compliance No central repository for policies, processes or procedures: Who knew? Driving change in business process Business processes changed with the times, but there was no way to capture for compliance: “I have to do what?” Multiple companies, multiple processes Tracking who is doing business with whom File sharing………Who has the keys to the cabinet?
- 7. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 15Public Measuring success How do we know we are successful? The phone stops ringing The name of your tool becomes part of your cultural language When you announce an update, users express concern over anything changing because they like what they have now and never want to see change! Communicating Success Report – How are we doing? Stay visible! Celebrating Success Keep your team involved throughout the evolution of your solution and celebrate the wins along the way!
- 8. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 16Public SAP Ariba Customer Success Day events Learn from your peers. Share with your peers. Grow with your peers. Learn more at: www.ariba.com/lp/customer-success-day
- 9. © 2016 SAP SE or an SAP affiliate company. All rights reserved. 17Public Please complete session survey Locate Session Click Surveys Button Select Breakout Survey Rate Session