Making Spaces Smart: Four Steps to Move from Vision to Reality
1 like228 views
The document outlines a four-step approach for organizations to successfully implement smart spaces, which can enhance energy efficiency, safety, and profitability. It emphasizes the growing market for smart spaces driven by the need to reduce costs and improve building performance through IoT integration and data analytics. Key steps include understanding organizational needs, identifying use cases, proving concepts, and scaling solutions to create responsive and efficient environments.
Making Spaces Smart: Four Steps to Move from Vision to Reality
- 1. Making Spaces Smart Four steps for organizations to move from vision to reality. June 2019
- 2. 4 The smart-space mandate 5 How smart spaces boost the bottom line 6 Opportunities across industries 8 Step 1: Understand your needs 9 Step 2: Identify multiple use cases 10 Step 3: Prove the concept 11 Step 4: Scale the solution 13 Smart spaces in action 15 Get smart Bringing smart spaces to life Four steps to realizing smart-space success Real-world smart spaces Moving toward the future of smart buildings Contents 2 / Making Spaces Smart
- 3. Bringing smart spaces to life
- 4. Commercial property owners and managers are under increased pressure to reduce power usage and costs while also meeting rising expectations for a modernized space to live and work. In the U.S. alone, commercial buildings account for 36% of all electricity consumption and are responsible for 18% of the nation’s carbon dioxide emissions.1 On average, 30% of that energy is wasted due to built-in inefficiencies.2 Thispresentscompellingreasonsforbuildingowners andfacilitymanagerstoseeka“smartspace”solution thatautonomouslyincreasesenergyefficiencywhile alsosensing,understandingandevenpredictingthe needsofpropertyownersandoccupants.Nowonder theglobalsmartspacemarketisestimatedtogrow from$8.5billionin2019to$19.9billionby2024.3 Indeed,over80%ofnewconstructioninvolvesat leastonefacetofInternetofThings(IoT) and/or relatedsmartbuildingsmarket-relatedtechnologies.4 Fortunately, new devices and digital technologies are helping to meet this urgent challenge – and compelling opportunity – to drive more value from physical spaces by increasing their: ❙❙ Productivity. ❙❙ Efficiency. ❙❙ Safety. ❙❙ Environmental quotient. ❙❙ Convenience and usefulness for occupants. ❙❙ Profitability for owners. The smart-space mandate 4 / Making Spaces Smart BACK TO INDEX
- 5. How smart spaces boost the bottom line 5 / Making Spaces Smart BACK TO INDEX Smart assets and sensors … … improve services … … to cut costs and improve operations. HVAC Surveillance Smoke & fire alarm Lighting Occupancy Floor plan Asset tracking Predictive maintenance Consumer experience Smart building automation Utilities & energy management Layout & space management Gain a single view of all aspects of the facility Optimize maintenance costs Monitor, manage & reduce facility risk Simplify & streamline integration with building management systems Implement meaningful analytics Enable proactive and remote field servicing
- 6. Opportunities across industries 6 / Making Spaces Smart BACK TO INDEX Meeting these goals requires integrating IoT smart sensors with legacy building management systems (BMS) and emerging services such as 5G networks, edge computing, digital twins and artificial intelligence. It also requires making these spaces adaptable so that they, and their sensory infrastructures, can adapt to new business needs and technology capabilities. We recommend taking a four-step approach to create self-aware, flexible and responsive spaces that maximize value for owners and occupants. Facilty managers are benefitting not just from reduced energy usage, increased uptime of equipment, streamlined operations and regulatory compliance, but also from predictive maintenance of buildings. Enterprise Insurance Manufacturing Retail Healthcare Banking Key Industries Smart HVAC equipment Facilities management dashboard Biometric equipment Renewable energy
- 7. Four steps to smart-space success
- 8. ❙❙ The number, size and state of the physical spaces devoted to employees, customers and machinery. ❙❙ The amount and quality of data the organization can capture and understand about the state of each space. Many organizations have limited visibility across their real estate portfolio, with data about the status and maintenance of key processes and systems (such as HVAC, power, safety and security) locked in siloed systems. ❙❙ An understanding of the most critical, high- level challenges and opportunities relating to the business portfolio. This might include excessive energy use, weak building security, high maintenance costs or high tenant turnover. ❙❙ The range, quality and type of sensors and building management systems currently in place, their age, the level of support from their vendors, and the extent to which they can share data. 8 / Making Spaces Smart BACK TO INDEX Step 1: Understand your needs Virtually every organization manages a unique mix of spaces, each with distinct demands from users, both collectively and as individuals. With many available smart-space options, selecting those that meet the organization’s needs and budget – and deciding where to begin – can be a challenge. To develop a smart-spaces strategy, organizations can begin by assessing their current real estate environment and its challenges. Interview stakeholders, conduct surveys and inspect the physical locations. The assessment should include a detailed description of the current technology landscape, including challenges and pain areas, and a high-level overview of the smart spaces projects that are expected to deliver the greatest business value. An implementation roadmap should be developed that describes short- and long-term desired business outcomes, a scalable technical architecture and strategies to address essential needs and gaps, such as data or system integration. A smart-space needs assessment The following components are essential to developing a smart-space strategy.
- 9. Enhanceproperties witheasy-to-use smartservicesand responsivedigital amenitiestoattract today’sdemanding tenants. Provide convenience, such as smartphone alerts about when a washer or dryer are free. Reduce management costs through proactive repair and maintenance. Improve security, such as video surveillance of common areas or remote monitoring and management of space. Increase forecast accuracy for capital spending and repair costs. Boost energy efficiency by automatically controlling temperature and lighting in response to environmental changes or peak pricing. Ease compliance with safety and environmental regulations. Provide proactive services by predicting needs. Increase efficiency of real estate use by matching vacancies to needs. 9 / Making Spaces Smart BACK TO INDEX Step 2: Identify multiple use cases With the assessment complete, identify and describe the specific use cases that will deliver the most value. The more complete the assessment, the better idea of the business benefits. Prioritize the challenges and opportunities that will best satisfy critical objectives, such as reducing energy or management costs, increasing occupancy rates or delivering a better experience. Next, identify the key stakeholders who will benefit from or be affected by the smart-building initiative, and understand their goals in detail. Then, map and document the “as-is” and “to-be” processes and technologies. Finally, map a plan to close any gaps. Sweet spots: top use cases Unlockdoor for repairman $ ENERGY USE Laundry done Lock doors
- 10. Takeseightto12 weekstocomplete. Includesanin-depth analysisofthedata availablefromsmart sensorsandother sources. Involvesatestinghypothesesfor potentialoutcomesthatcandrive efficiency,savingsandotherbenefits. Theaimistogatherandanalyze enoughdatatoensurethesolution candelivertheexpectedvalue. Demonstrateshowwellthesolution addressestheneedsofallstakeholders, includingbuildingowners,occupantsand internalandexternalserviceproviders, suchasrepairstaff.Suchproofrequires well-definedcriteriaforassessingsuccess, suchasquantifiablebusinessresults. 10 / Making Spaces Smart BACK TO INDEX Step 3: Prove the concept Creating a compelling smart-spaces strategy is just the start of the journey to value. The next step is to deliver a real-world proof-of-concept (PoC) that proves the solution can work and deliver its promised value. After PoC validation, launch a pilot phase with a limited rollout, such as for several floors or a single building, to further understand the implementation challenges before moving to full deployment. Anatomy of a proof of concept A typical PoC comprises the following characteristics:
- 11. POWER USAGE Robust deploymentof cost-effectiveIoT sensorsthroughout buildingsand equipment. Reliable,high- performance,cost- effectivewiredandwireless networksthatquickly gathertherequireddata andshareitwithstorage andanalyticplatforms. Adatamanagement strategyandplatform thatcanaggregatedata frommultiplesiloed buildingmanagement systems–evenifstoredin inconsistentformats–and makeitreadyforanalysis. Bigdataplatformsand skillstoquicklyanalyze thisinformation. User-friendlyapplications thatmaketheanalytics readilyaccessibleand actionableacrossa varietyofplatformsfor everyonefromresidents tomanagersandowners. 11 / Making Spaces Smart BACK TO INDEX Step 4: Scale the solution Organizations need to combine several elements to gather, store and analyze enough data to drive actionable insight from a smart space: The strategy should clearly describe the end-to-end implementation of all required services and include the number of deployment locations and defined key performance indicators that will measure their success. It should also detail how everything from the physical IoT infrastructure to the data and analytics platforms will be managed over time. Essential elements of a full smart-space solution
- 13. 13 / Making Spaces Smart BACK TO INDEX Smart spaces in action Forsomeorganizations,thegreatestvalue isderivedbyimprovingspaceutilizationto cuttherealestatefootprint.Fora global financial services company,wereplaced acomplex,manualprocessformatching stafftoworkspaceswithadigitalspace optimizationapproachthatsaved$1.2billion inrealestatecosts. Insomeinstances,datamightcomefrom smartspacescontrolledbyacustomeror businesspartner.Fora global insurer,we developedanintelligentmonitoringplatform formorethan100datapointsinbuildingsit insured.Byreceivingtimelynotificationsof criticalissues,theinsurercouldunderwrite coverageforthefacilitieswithfewersitevisits. One real-estate trust is reimagining the user experience for every stakeholder, from building owners and managers to occupants. We developed a plan to transform an 80-year-old residential complex with thousands of units into a smart, connected space that slashes repair and energy costs while providing the convenience, safety and environmental benefits today’s tenants demand. This solution will arm the property owner with a single portal that offers drill-down visibility into operations status, energy management and key measures of the tenant experience across all buildings. We have since extended the initiative to two additional properties to provide remote performance monitoring and management for senior management and portfolio owners to drive better efficiencies across the building portfolio.
- 14. Moving toward the future of smart buildings
- 15. Spaces People Assets Personal and custom experiences Real estate optimization Occupancy analytics Financial accounting Intrusion detection Smart fire alarms Environment conditioning based on preferences Workforce management Public address system Air quality monitoring Crowd management Customer experience Mobil enablement Indoor navigation Smart parking Carbon footprint estimation Water Leak detection Quality and contamination detection Conservation analytics Smart waste collection Predictive maintenance of assets Smart access & authorization On-demand service Self service Energy Remote monitoring and control Occupancy- based lighting Optimized asset utilization Energy analytics StoragePeak load shaving Operational analytics Sub metering Lease management Operations Security Enterprise Resources 15 / Making Spaces Smart BACK TO INDEX Get smart Building owners, managers and tenants demand far more efficiency, safety and convenience from physical spaces than they did just years ago. They want the same level of awareness, intelligence and proactivity from buildings as they experience from their smartphone apps. Whether you’re a chief operating officer, vice president of operations or building owner, seek to understand the challenges of smart spaces and the opportunities they provide as you craft a strategy to maximize their benefits. A web of opportunities for smart spaces
- 16. About Cognizant Digital Business | Connected Products Cognizant Digital Business helps our clients envision and build human-centric digital solutions, fusing strategy, intelligence, experience and software to drive industry-aligned transformative growth. As emerging technologies like IoT extend across the enterprise, factories, supply chains and beyond, as well as in our everyday lives at home, school and work, clients across industries are seeking our expertise to advance and implement their IoT strategies. IoT, com- bined with applied analytics and intelligence, helps deliver greater business performance, products and service offerings, all leading to superior customer experiences. To learn more, please visit www.cognizant.com/iot or join the conversation on LinkedIn. About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant. World Headquarters 500 Frank W. Burr Blvd. Teaneck, NJ 07666 USA Phone: +1 201 801 0233 Fax: +1 201 801 0243 Toll Free: +1 888 937 3277 European Headquarters 1 Kingdom Street Paddington Central London W2 6BD England Phone: +44 (0) 20 7297 7600 Fax: +44 (0) 20 7121 0102 India Operations Headquarters #5/535 Old Mahabalipuram Road Okkiyam Pettai, Thoraipakkam Chennai, 600 096 India Phone: +91 (0) 44 4209 6000 Fax: +91 (0) 44 4209 6060 © Copyright 2019, Cognizant. All rights reserved. No part of this document may be reproduced, stored in a retrieval system, transmitted in any form or by any means,electronic, mechanical, photocopying, recording, or otherwise, without the express written permission from Cognizant. The information contained herein is subject to change without notice. All other trademarks mentioned herein are the property of their respective owners. Codex 4695 Learn More Make the smart move for your building portfolio with a solution that addresses the needs of your business and is scalable, secure and future- proof. To begin your smart- space journey, contact us at www.cognizant.com/iot .