Man1285 (1)

Department of Human Services
Online Directives Information System
Index:
Revised:
Review:
MAN1285
02/24/2014
02/24/2012
Division of Child Support Services
Policy Manual
Revision Date: December 30, 2013

Policy Manual
TABLE OF CONTENTS
1.0 CUSTOMER SERVICE ……………………………………………………………….3
2.0 PROVIDING SERVICES TO QUALIFIED APPLICANTS…………………............4
3.0 CHILD SUPPORT SERVICES FOR CUSTODIANS……………………....…........5
4.0 CHILDREN IN STATE CUSTODY……………………………………...……...…….6
5.0 INTERGOVERNMENTAL CHILD SUPPORT SERVICES………………………..7
6.0 ENFORCEMENT SERVICES………………………………………………………..8
7.0 DISTRIBUTION OF CHILD SUPPORT COLLECTIONS………………………….9
8.0 PRORATION OF CHILD SUPPORT COLLECTIONS…………………………..10
9.0 FATHERHOOD PROGRAM………………………………………………………...11
10.0 PROBLEM SOLVING AND PARENT ACCOUNTABILITY COURT……………12
11.0 SAFEGUARDING CONFIDENTIAL INFORMATION…………………………….13
12.0 PREVENTION OF FAMILY VIOLENCE…………………………………………...14
13.0 FEDERAL PERFORMANCE STANDARDS……………………………………...15
14.0 CASE CLOSURE………………………………………………………………….…16
15.0 CASE RECORD RETENTION………………………………………………….......17
16.0 LIMITED ENGLISH PROFICIENT & SENSORY IMPAIRED CUSTOMERS….18
17.0 RAPID PROCESS IMPROVEMENT………………………………………………19
18.0 VOLUNTARY ACKNOWLEDGEMENT OF PATERNITY & LEGITIMATION….21
FEDERAL TIME FRAMES……………………………….……………………APPENDIX A
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Policy Manual
Customer Service
Policy 1.0
The Division of Child Support Services (DCSS) provides excellent customer service in a
manner that models the Governor’s Customer Service Standards.
State Authority:
None
Federal Authority:
45 CFR § 303.35
Applicability:
All Georgia child support offices receiving Title IV-D funds, including all private vendors
contracted with the Department of Human Services to provide child support services.
Overview:
Child Support staff is expected to provide excellent customer service in a manner consistent
with the Governor’s Customer Service Standards:
(1) Greet customers and employees promptly and courteously;
(2) Listen attentively and understand things from the customer’s perspective;
(3) Be helpful; and
(4) Honor your commitments in a timely manner.
DCSS provides important alerts to customers through email and ensures that customers have
multiple ways to check on the status of their case, research payments, or seek other assistance
through the local offices, the Constituent Services Portal and the DCSS Call Center.
Employee Reference Guide: Procedure 2110
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Policy Manual
Providing Services to Qualified Applicants
Policy 2.0
The Division of Child Support Services (DCSS) provides child support services to all qualified
applicants who meet the necessary requirements for establishing a child support case.
State Authority:
O.C.G.A. § 9-10-31; § 10-1-393.9; § 10-1-393.10; § 19-6-15; § 19-6-33.1(c)(d); § 19-11-6 et. seq., § 19-
11-8; § 19-11-18; § 19-11-12; § 19-11-21; § 19-11-30; § 19-11-100 et. seq.
Georgia Constitution, Article III Section IV Paragraph VI
DHS Rules and Regulations 290-7-1-.04; .05; .06; .07; .13
Federal Authority:
28 U.S.C. §1738
42 U.S.C. § 654 (4)(A)(ii); §654(12)(B); §654b(b)(1); §654b(c)(1); §666(a)(10)
45 CFR §80.3, §302.32; §302.33(c); §302.35; §302.38; §302.50; §303.2; §303.3; §303.7(b)(6);
§303.8; §303.15
Section 408(a)(3); 454(11)(B), and 457 of the Social Security Act
Applicability:
All Georgia child support offices receiving Title IV-D funds, including all private vendors contracted with
the Department of Human Services to provide child support services.
Overview:
DCSS provides appropriate services to all qualified applicants in accordance with state and
federal laws, rules and regulations. Qualified applicant is defined as a parent, non-parent or
grandparent with physical or legal custody of a child, or a Non-Custodial Parent. Services
include locating the alleged and/or Non-Custodial Parent, establishment of paternity,
establishment and enforcement of a support order, establishment and enforcement of medical
support and review and modification of an existing court order. Effective October 1, 2007,
DCSS began to review child support orders in all Temporary Assistance for Needy Families
(TANF) cases every three years in accordance with the Federal Deficit Reduction Act.
An assignment to the DCSS to provide services to the applicant is obtained from a TANF or
Medical Assistance (Medicaid) referral from the Division of Family and Children Services
(DFCS) or through a Non-TANF application received from an applicant. Fees are associated
with all Non-TANF applications and are dependent upon the type of service that is provided.
An annual Maintenance Fee is collected for each case that has never received TANF where the
state has collected at least $500.00 of child support. Applicants who have an active or former
case with the DFCS may qualify for an exemption of the application fee for child support
services.
Applicants may also apply in person at any local office, by mail after obtaining an application
from the DCSS web site or online on the DCSS Constituent Services Portal. The applicant
must be a resident of Georgia, of another state in the United States or a foreign country that
has a reciprocal agreement with Georgia or the United States. DCSS recognizes assignment
of child support payment agreements between Custodial Parents and Third Party collection
agencies that are properly registered with the State of Georgia. Services are provided to
applicants without regard to their race, religion, gender, disability, sexual orientation, or national
origin.
Employee Reference Guide: Procedures 85, 86, 90, 91, 107, 210, 338, 342, 600, 950
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Policy Manual
Child Support Services for Custodians
Policy 3.0
The Division of Child Support Services (DCSS) provides child support services to the physical
or legal custodian of a child and redirects child support payments in the event that a legal
custodian grants physical custody of a child to another individual during a time of hardship.
State Authority:
O.C.G.A. § 19-11-6; § 19-11-7; § 19-11-8(a)
DHS Rules & Regulations 290-7-1-.04; .15
Federal Authority:
45 CFR § 303.2; § 302.33(c); § 302.35; § 302.50; § 303.15
Applicability:
Overview:
Individuals granted physical or legal custody of a child can receive services through the DCSS
on behalf of that child. Services are provided to physical or legal custodians upon proper
application by the custodian, or upon referral by the Division of Family and Children Services
(DFCS) or the Division of Aging Services (DAS). Written documentation of custodianship must
be submitted with the application or referral in order for services to be provided. The DCSS,
upon proper proof, redirects child support payments from the legal custodian to the physical
custodian when the legal custodian grants physical custody of a child to another individual
during a time of hardship. Child support payments revert to the legal custodian when physical
custody is terminated or revoked.
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Policy Manual
Children in State Custody
Policy 4.0
The Division of Child Support Services (DCSS) provides all appropriate services on behalf of
children who are in the custody of the state.
State Authority:
O.C.G.A. § 15-11-28; § 19-6-26, et seq.
Federal Authority:
42 U.S.C. § 666(a)(19)
45 CFR § 303.30 through § 303.32
Applicability:
Overview:
DCSS has a cooperative agreement with the Division of Family and Children Services (DFCS)
and the Department of Juvenile Justice (DJJ) to provide services on behalf of children in the
state’s custody. Services include establishment of paternity, establishment and enforcement of
a support order as well as establishment and enforcement of medical support. Upon request of
the juvenile court or DFCS, the DCSS assists with locating parents for the purposes of child
placement.
DCSS seeks to obtain or enforce child support and medical support from either parent or
guardian who is legally responsible for the maintenance, protection, and education of the child.
These services are provided by the DCSS through an assignment obtained while the child is in
the state’s custody and while the child is receiving TANF or Medicaid. DCSS services are
provided until the parent or guardian regains custody or until the child is adopted.
Employee Reference Guide: Procedures 337, 338, 339, 340
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Policy Manual
Intergovernmental Child Support Services
Policy 5.0
The Division of Child Support Services (DCSS) provides child support services in
intergovernmental cases in accordance with the Uniform Interstate Family Support Act (UIFSA).
State Authority:
O.C.G.A. § 19-11-100, et seq.
DHS Rules & Regulations 290-7-1-.13
Federal Authority:
28 U.S.C. § 1738(B)
42 U.S.C. § 666
45 CFR § 302.36; § 303.7
Federal Uniform Interstate Family Support Act
Applicability:
Overview:
DCSS extends a full range of services to any state, foreign country or individual upon receipt of
a UIFSA petition or intergovernmental transmittal. The DCSS responds to inquiries as well as
receives and distributes all incoming intergovernmental Title IV-D cases to the appropriate
DCSS office. Full faith and credit is given, upon request of foreign jurisdictions, to all
administrative and court orders in accordance with the laws and terms of that foreign jurisdiction
and the federal Full Faith and Credit for Child Support Orders Act. DCSS maintains a
description of the IV-D services available to foreign jurisdictions on the federal
Intergovernmental Referral Guide (IRG).
Employee Reference Guide: Procedures 900, 901, 905, 910, 950
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Policy Manual
Enforcement Services
Policy 6.0
The Division of Child Support Services (DCSS) uses all appropriate administrative and judicial
legal remedies to enforce cases for constituents who have assignment to the DCSS.
State Authority:
Georgia Constitution, Article III Section IV Paragraph VI
O.C.G.A. § 18-4-20; § 19-6-15; § 19-6-17; § 19-6-30 through § 19-6-33.1; § 19-11-9.1;
§ 19-11-18; § 19-11-19; § 19-11-25; § 19-11-30.1 thru § 19-11-39; § 19-11-65; § 19-11-150 thru
§ 19-11-156; § 19-11-161; § 23-4-31; § 40-3-53; § 44-13-100; § 48-7-160 et. seq.
DHS Rules and Regulations 290-7-1-.05; .08; .09; .10; .11; .12; .17
Federal Authority:
11 U.S.C. § 362; § 524; § 701 et. seq.; § 727; § 1101 et. seq.; § 1201 et. seq.; § 1301 et. seq.; § 1328
15 U.S.C. § 1673; § 1681 et. seq.
18 U.S.C. § 228
26 U.S.C. § 6103
29 U.S.C. § 1169;
42 U.S.C. § 407; § 652; § 653; § 654; § 659; § 665; § 666
22 CFR § 51.70
45 CFR § 301.1; § 302.56; § 302.65; § 303.3; § 303.6; § 303.11; § 303.71; § 303.72; § 303.100; §
303.102; § 303.104
PRWORA 1996 (PL 104-193), Public Law 97-35, Public Law 104-134
Debt Collection Improvement Act of 1996
Applicability:
Overview:
DCSS takes appropriate steps to assure compliance with a child support order using all
appropriate administrative and judicial processes in accordance with state and federal laws,
rules and regulations. Use of these administrative and judicial enforcement remedies is
initiated and/or remains in effect until such time as the Non-Custodial Parent is in full
compliance with the child support order. Enforcement services include, but are not limited to
the following:
• Bankruptcy Filings
• Contempt Hearings
• Credit Bureau Reporting
• Garnishments, Income Withholding &
Military Allotments
• License Denial or Suspension
• Passport Denial or Suspension
• Posting Bond
• Liens and Levies on FIDM accounts,
RSDI Benefits, Workers
Compensation, VA Benefits, Vehicle
Titles & Lottery Intercept
• State & Federal Tax Offset
• Referral for Federal Criminal
Prosecution
Employee Reference Guide: Procedures 275, 280, 323, 450, 460, 470, 500, 501, 502, 510,
711, 712, 713, 714, 716, 722, 723, 725, 726, 730, 745, 750, 910
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Policy Manual
Distribution of Child Support Collections
Policy 7.0
The Division of Child Support Service (DCSS) is required by federal and state law to take appropriate
steps to assure: 1) The proper distribution of any support payments collected and 2) Account balances
are adjusted properly.
State Authority / Reference:
DHS Rule 290-7-1-.14
Federal Authority / Reference:
45 CFR § 302.51, § 302.52
Federal OCSE AT 97-17
Applicability:
Distribution of Support Collections
Federal law requires all state IV-D agencies to apply amounts collected, other than an involuntary
payment, first as payment on the required support obligation for the month in which the support was
collected. Any amount in excess of the current obligation due for the month is applied to child support
arrearages that accrued during previous months.
Current Assistance
A case where the child(ren) is receiving TANF benefits or IV-E Foster Care benefits which have been
assigned to the state
Former Assistance
A case where the child(ren) formerly received TANF benefits or IV-E foster care benefits
Never Assistance
A case where the Custodial Parent makes a Non-TANF application for services, a IV-B (county based)
Foster Care case and any Medical Assistance Only (MAO) case (full service or MAO only) which has
never received TANF benefits. If the MAO case did formerly receive TANF or IV-E benefits, then it would
be classified as a “Former Assistance” case.
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Policy Manual
Proration of Child Support Collections
Policy 8.0
The Division of Child Support Service (DCSS) is required by federal and state law to take appropriate
steps to assure: 1) The proper distribution of any support payments collected and 2) Account balances
are adjusted properly.
State Authority / Reference:
O.C.G.A. § 19-6-33(e)(11)
DHS Rule 290-7-1-.15
Federal Authority / Reference:
45 CFR § 302.51, § 302.52
Applicability:
Federal law requires state IV-D agencies to allocate child support amounts giving priority to current
support and to establish procedures for allocation of support among families when a Non-Custodial Parent
support children with multiple Custodial Parents. All child support payments are prorated among all of a
Non-Custodial Parent’s cases. There are four passes in Proration:
First Pass: Proration satisfies current Support Ordered Amounts (SOA) first
If the payment is less than all of the current SOAs, then the current SOAs will be added together. Each
case’s current SOA will be divided by the TOTAL of the SOAs to obtain the percentage due the case.
This percentage will then prorate the payment and apply to each individual case. SOA balances are also
key in this process. The DCSS database assures that the current SOA for the month is paid first.
Second Pass: Payment then applies to Repay SOAs
If all current support is satisfied and a portion of the payment remains, it applies to the Repay SOAs. If the
remaining payment amount is less than the Repay SOAs, the Repay SOAs are added together and the
individual Repay SOAs will be divided by the total Repay SOA to obtain a percentage per DCSS case.
This percentage is used to determine the amount of the payment that will apply to each individual case.
The SOA balances are also a key part of this process.
Third Pass: Arrears Balances for NCP cases
If all Repay SOAs have been paid and a balance of the payment remains, the balance will prorate among
all arrears balances for the NCP’s cases. The arrears balances are added together and each individual
case arrears balance is divided by the total arrears balance for all cases to obtain the percentage. This
percentage is used to determine the amount of money to apply to each individual case.
Fourth Pass: NCP Refund
If all current and arrears balances are paid in full, an NCP refund will generate.
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Policy Manual
Fatherhood Program
Policy 9.0
The Division of Child Support Services (DCSS) provides fatherhood and prison re-entry
services to Non-Custodial Parents to promote responsible parenthood and to assist them in
gaining employment skills necessary to provide reliable and regular child support.
State Authority:
O.C.G.A. Title 19
Federal Authority:
42 U.S.C. § 666
Federal PIQ-12-02
Applicability:
Overview:
DCSS provides services to Non-Custodial Parents who demonstrate a need for employment
and life skills that will enable them to provide regular child support and become better parents.
The Fatherhood Program assists Non-Custodial Parents with obtaining and maintaining gainful
employment and provides referrals to community resources for supportive services. DCSS
encourages Non-Custodial Parents to become involved in their children’s lives by utilizing
services offered by the Access and Visitation Program and by providing information regarding
voluntary acknowledgment of legitimation and self-help legal resources.
DCSS, in partnership with the Department of Corrections and the State Board of Pardons and
Paroles, provides supportive services by which parents re-entering the community after
incarceration can be effectively integrated back into society as responsible parents and
productive citizens.
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Policy Manual
Problem Solving and Parent Accountability Court
Policy 10.0
The Problem Solving Court Program (PSC) / Parent Accountability Court (PAC) seeks to remove the
underlying issues that cause Non-Custodial Parents (NCP) to become chronic non-payers of child
support.
State Authority:
O.C.G.A. Title 19
Federal Authority:
42 U.S.C. § 666
Federal PIQ-12-02
Applicability:
Overview:
This program provides an alternative to incarceration through judicial oversight and partnership
with community resources. PSC/PAC assists with transitioning NCPs with barriers to self-
sufficiency through provisions of remedial services and therapy, which include the integration of
screening, assessment, treatment and the use of rehabilitative services as well as parent
accountability, to increase the NCP’s ability to pay child support on a consistent basis. In
achieving this goal, PSC also assists with the provision of employment skills, training, life skills
and access and visitation referrals. By facilitating the delivery of these services, the goal of the
PSC/PAC is to reduce recidivism, savings in the high cost of incarceration, and reduce the
public debt for public assistance and public medical care.
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Policy Manual
Safeguarding Confidential Information
Policy 11.0
The Division of Child Support Services (DCSS) takes every reasonable precaution to safeguard
against the improper release of confidential information contained within case records
maintained by DCSS.
State Authority:
O.C.G.A. § 19-11-2; § 19-11-30(b); § 50-18-70; § 50-18-71
Federal Authority:
42 U.S.C. § 653(b)(2); § 653(I); § 653(m); § 654(8); § 654(17); § 654(26); § 663(c)
45 CFR § 160; § 164
Applicability:
Overview:
DCSS safeguards all confidential information associated with a child support case to ensure
that the privacy of the parties is protected in accordance with state and federal laws, rules and
regulations. All requests for confidential information are reviewed by the DCSS attorneys
and/or the DHS Office of General Counsel to determine whether the information is subject to
disclosure and whether a signed authorization for release of information is required. Failure to
safeguard confidential information may result in penalties such as disciplinary action and fines.
Employee Reference Guide: Procedures 80, 373
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Policy Manual
Prevention of Family Violence
Policy 12.0
The Division of Child Support Services (DCSS) safeguards against the release of information
that could result in the physical or emotional harm of parties associated with a child support
case.
State Authority:
O.C.G.A. § 19-11-30(b)(4)
Federal Authority:
42 U.S.C. § 653(b)(2)
45 CFR § 302.31; § 303.11(b)(9); § 307.11
Applicability:
Overview:
DCSS takes every precaution to safeguard the location of a family whenever a party associated
with a child support case declares that the disclosure of the family’s whereabouts to the other
party (Custodial Parent, Non-Parent Caretaker or the Non-Custodial Parent) could place
themselves and/or their child(ren) at risk for physical or emotional harm.
Upon a written declaration and documentation or evidence of domestic violence or child abuse, a Family
Violence Indicator (FVI) is applied on all appropriate child support cases. Once a FVI is activated, access
to the family’s locate information is restricted and will not be shared with the Federal Case Registry. A FVI
cannot be removed without a written request from the party who made the declaration.
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Policy Manual
Federal Performance Standards
Policy 13.0
The Division of Child Support Services (DCSS) provides quality child support services to
customers in compliance with federally mandated program standards and timeframes.
State Authority:
O.C.G.A. §19-7-1 et. seq.
O.C.G.A. §19-11-1 et. seq.
Federal Authority:
42 U.S.C. §654(15)
45 CFR §303
Applicability:
Overview:
Quality Assessment reviews are performed on an annual basis in each child support office to
ensure that each office is operating in compliance with the IV-D State Plan and is meeting
federal performance standards. Federal assessment reviews measure performance in the
following areas: Establishment of Current Support and Medical Support, Enforcement of
Current Support and Medical Support, Review and Adjustment, Intergovernmental, Expedited
Processes and Case Closure. Quality Assessment reviews may measure paternity
establishment, support order establishment, disbursement of collections and cost effectiveness.
Compliance is measured using a variety of federally approved processes that include, but are
not limited to, system generated reports, a review of a random sample of cases and other
internal audits. Offices that fail to meet minimum federal performance standards are placed on
a corrective action plan until they are found to be in compliance.
Minimum time frame standards applicable to all core case management functions being reviewed by the
DCSS Performance Management Section and federal child support auditors can be found in Appendix A.
DCSS strives to exceed these standards at all times in order to provide the best possible services for our
constituents.
Employee Reference Guide: Procedures 100, 101, 102
APPENDIX A
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Policy Manual
Case Closure
Policy 14.0
The Division of Child Support Services (DCSS) closes cases once specific federal criteria are
met.
State Authority:
O.C.G.A. Title 19
Federal Authority:
42 CFR §433.146; §433.147
45 CFR §302.31; §302.33; §302.35; §302.70; §303.5; §303.7; §303.11
Applicability:
Overview:
DCSS performs routine manual and system driven reviews of all cases to identify when a case
may be eligible for case closure. Cases must meet federal case closure standards and criteria
set forth in federal regulations before case closure steps are initiated. A 60-day advance notice
of the State's intent to close a case is provided to customers and the Division of Family and
Children Services (DFCS) when applicable.
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Policy Manual
Case Record Retention, Document Imaging and File Destruction
Policy 15.0
The Division of Child Support Services (DCSS) maintains required closed records for a period
of three years or as specified by the DHS Procedure 1410 for Records Management.
State Authority:
O.C.G.A. § 50-18-90, et seq.
Federal Authority:
45 CFR §74.53; §302.15
Applicability:
All Georgia Child Support offices receiving Title IV-D funds, including all private vendors
Required Case Conditions:
Any IV-D case that has been closed for three years or more.
Overview:
DCSS reviews case files that have been closed for three or more years. After three years
retention, a standard is provided to determine whether case file documentation is to be
retained, imaged and/or be destroyed in Georgia IV-D case files. Cases which have been
subjected to a State or Federal Audit are retained in its entirety until the audit finding period is
closed.
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Policy Manual
Limited English Proficient (LEP) / Sensory Impaired (SI) Customers
Policy 16.0
The Division of Child Support Services (DCSS) provides meaningful language access to Limited English
Proficient and/or Sensory Impaired customers seeking or receiving services.
State Authority:
DHS LEPSI Policy and Procedure 1701
Federal Authority:
Title VI of the Civil Rights Act of 1964, 42 U.S.C. § 2000 et.seq.
Americans with Disabilities Act (ADA) of 1990, Title II
Rehabilitation Act of 1973 (Sec. 504)
Applicability:
All Georgia Child Support offices receiving Title IV-D funds, including all private vendors contracted with
Overview:
DCSS staff is required to provide meaningful access to services for Limited English Proficient and
Sensory Impaired customers as required by Federal law.
To ensure compliance with all Federal requirements, DCSS provides staff with resources to obtain the
assistance of interpretive and translative services, when needed and/or requested. DCSS maintains and
provides information for Limited English Proficient and Sensory Impaired customers in all local and state
offices to inform customers of free language assistance, which will result in accurate and effective
communication of DCSS services.
References: Procedure 81
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Policy Manual
Rapid Process Improvement
Policy 17.0
The Division of Child Support Services (DCSS) is committed to transforming our processes by improving
efficiencies and developing a statewide culture of continuous improvement to offer Faster, Friendlier and
Easier services to our customers.
State Authority:
None in O.C.G.A.
Federal Authority:
None
Applicability:
All Georgia Child Support offices receiving Title IV-D funds, including all private vendors
Overview:
DCSS, in partnership with the Governor’s Office of Customer Service, has integrated into its processes
the “Lean Management” methodology known as Rapid Process Improvement (RPI) to identify and
eliminate waste. RPI requires the development of standard operating procedures with employee’s lead
ideas. Subject matter experts (employees doing the work) along with RPI Champions conduct RPI events
to develop uniformed and standardized processes. RPI leads to quality and improved workflow, increased
customer satisfaction and productivity, and increased employee morale through the teamwork required by
this methodology.
RPI events have been conducted in the following program areas:
• Administration processes, such as encumbering funds for services and payment of invoices, are
handled by the Business Operations Unit. The Business Operations Unit also serves as the
liaison between DCSS of the Office of Financial Services.
• The Early Intervention Process (EIP) requires DCSS employees to provide early and direct Non-
Custodial Parent contact through telephone calls in an effort to increase the likelihood of
consistent child support payments.
• Enforcement of child support orders is required by federal and state law to ensure that the
provisions of child support obligations are being met by obligated parties.
• The Fatherhood Program decreased the timeframe for direct contact between Non-Custodial
Parents and Fatherhood Agents to facilitate quicker participation in orientations.
• Financial processes ensure that child support payments collected from obligors are disbursed to
the families for whom child support obligations have been established.
• The establishment and enforcement of Intergovernmental support obligations is a federal
requirements in child support program cases receiving services under Title IV-D of the
Social Security Act (the Act).
• The Legal process is in place statewide along with a more proactive process with our Sheriff
Departments, private process servers and judicial circuits.
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Policy Manual
• The Locate process allows DCSS employees to validate Non-Custodial Parents’ whereabouts via
telephone contact rather than securing written verification, requires comprehensive rather than
quick locate searches, and requires confirmation that a Non-Custodial Parent is truly unlocated
when process of service is unsuccessful.
• Same Day Service (SDS) is provided on all new cases, where applicable, and moves a request
for services from application up to legal filing in one business day.
• Time Management standards have been created to assist DCSS staff with increasing all program
performance indicators and to manage child support cases effectively.
• Federal law requires DCSS to conduct a Review and Modification of child support orders, as
appropriate, in accordance with State guidelines for support award amounts. DCSS must
notify each parent subject to a child support order in the State, being enforced under Title IV-
D, of the right to request a review of the order.
Employee Reference Guide: None
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Policy Manual
Voluntary Acknowledgment of Paternity and Legitimation
Policy 18.0
The Division of Child Support Services (DCSS) promotes the establishment of paternity and the
voluntary acknowledgment of legitimation.
State Authority:
O.C.G.A. §19-7-21.1, §19-7-22(2), §19-7-27, §19-7-46.1(b), §31-10-9(a)(e)(f)(g)(h),
§31-10-23(c)(2)
Federal Authority:
42 U.S.C. §652, §654, §669(b)
Applicability:
Overview:
DCSS provides assistance to parents who wish to establish the paternity of their children. Under federal
and state law, the Department of Human Services is also charged with implementing a simple process for
unmarried parents to acknowledge paternity voluntarily. In July 2005, a state law was passed including a
provision to allow parents who sign a Voluntary Acknowledgment of Paternity to legitimate their children on
the same form.
DCSS Paternity Unit monitors and reports birth statistics for each birthing hospital including the total
number of births, the number of unwed births, and the number of Voluntary Paternity Acknowledgments
(PA) completed each month. Additionally, the Paternity Unit monitors the number PAs completed by the
local and State Offices of Vital Records, and the number of paternities established through actions such
as private divorces and adoptions. The Paternity Unit provides ongoing educational and technical
assistance regarding the Voluntary Acknowledgment of Paternity and Legitimation process to all hospitals,
local vital records staff, and to probate judges. The unit monitors and reports the overall Paternity
Establishment Percentage (PEP) to include paternities established by the DCSS.
DCSS Access and Visitation Program assists Non-Custodial parents with the Legitimation
process by providing information and referrals to legal resources. DCSS provides paternity
testing through its contracted service for genetic testing, and promotes efficiency by training
DCSS staff to perform DNA sampling.
Employee Reference Guide: Procedures 310, 327, 328
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Policy Manual
APPENDIX A
Federal Time Frames
DCSS strives to exceed these minimum standards at all times in order to provide the best possible services for our
constituents
Case Closure – 45CFR303.11
Send CP notice 60 calendar days in advance, if required. After 60 calendar days, close case if appropriate.
Collection and Disbursement of Support Payments - 45CFR302.32
Within 2 business days of receipt by FSR, disburse payment to family or other state.
Continuing Services to IV-A or IV-E Customers - 45CFR302.33
Within 5 working days of closed IV-A, IV-E FC or MAO case offer full services to custodian.
Enforcement - 45CFR303.6
Within 30 calendar days of delinquency, take enforcement action. Income Withholding Order (IWO) required if employed.
Establish Cases and Maintain Records - 45CFR302.2
Provide Application for IV-D services:
• Same day to in-person request.
• Within 5 working days of receiving a written or telephone request.
Open a case and establish a case record:
• Within 20 calendar days of receipt of referral, or
• Within 20 calendar days of filing an Application for Services under 45CFR302.33.
Establish Support Obligations - 45CFR303.4
Within 90 calendar days of locating the alleged father/NCP, regardless of whether paternity is established, establish an order for
support or complete service of process.
Within 20 calendar days of locating alleged father/NCP in another state, refer to other state.
Within 5 working days from date locate deemed necessary, refer to locate.
Locate Non-custodial Parents - 45CFR303.3
Access case through all appropriate locate resources:
• Within 75 calendar days of determining locate is needed.
National Medical Support Notice - 45CFR303.32
Within 2 business days of a W4 match, mail NMSN to employer.
Review and Adjustment of Support Orders - 45CFR303.8
Within 180 days of written request or date of locating NCP, review must be complete.
Services in Intergovernmental Cases - 45CFR303.7
Central Registry Responsibilities
Within 10 working days of receipt of an Intergovernmental case:
• Ensure that the documentation submitted with the case has been reviewed to determine completeness;
• Forward the case for necessary action either to the central State Parent Locator Service for location services or to
the appropriate agency for processing;
• Acknowledge receipt of the case and request any missing documentation; and
• Inform the initiating agency where the case was sent for action.
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Policy Manual
Responding Agency - Central Registry & Local Office Responsibilities
Within 5 working days, respond to inquiries from other States for a case status review.
Within 10 working days of locating NCP in a different jurisdiction, forward case to that state.
Within 10 working days, notify initiating state of receipt of new information.
Within 30 working days of receiving a request, provide any order and payment record information requested by a State IV-D agency
for a controlling order determination and reconciliation of arrearages, or notify the State IV-D agency when the information will be
provided.
Initiating Agency – IV-D Agency Responsibilities
Within 10 working days, notify other state of any new information.
Within 10 working days, notify other state that case has closed and provide basis for the closure.
Within 20 calendar days, take action after receiving a request for review/adjustment.
Within 30 calendar days, provide any information to other state upon request.
Annually, notify responding state of interest charges, if any, owed on overdue support under an initiating State order being enforced
the responding jurisdiction.
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Man1285 (1)

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