Managed Service Providers - Administrative actions on Cloud Invoices
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The document outlines administrative actions for managing cloud invoices, including processes for offering credits, issuing refunds, and adjusting invoices. It details the conditions under which credits can be applied or refunds processed, as well as the reporting requirements for both credits and refunds. Examples are provided to illustrate how credits affect subscription billing and how refunds are reflected in invoices.
Managed Service Providers - Administrative actions on Cloud Invoices
- 1. Administrative Actions on Cloud Invoices
- 2. Administrative Actions for Invoices 2 View Process Payment Offer Credits Refund Amounts Disregard & Regenerate
- 3. Invoices Listing Page for Cloud Administrator
- 4. Adjustments- Credits and Refunds Credits Refunds Credit can be offered on subscriptions that have been paid or are still due to be paid Refund only for subscriptions that have already been paid No amount is returned to the customer. Instead the credit is adjusted from the amount due in the next billing cycle for the same subscription Amount is actually refunded to the customer
- 5. Example for Credits Invoice Date Invoice Number Invoice Amount Subscription Details Subscription Amount Credit Date Credit Offered Credit Consumed Amount Due 1St Feb 2018 10 $100 Office 365 $60 $60 McAfee $40 $40 15th Feb $10 1st March 2018 11 $100 Office 365 $60 $60 McAfee $40 $10 $30
- 6. Refund Example Invoice Date Invoice Number Invoice Amount Subscription Details Subscription Amount Refund Date Refund Initiated Refunded Amount Due 1St Feb 2018 10 $100 Office 365 $60 $60 McAfee $40 $40 15th Feb $10 $10 1st March 2018 11 $100 Office 365 $60 $60 McAfee $40 $40 This refund will reflect in Feb invoice only this will not reflect in march invoice
- 7. Apply Credit
- 8. Credit Consumed displayed in Invoice
- 9. Settlement Report with Credits column Bill Feeds Credits consumed or Offered are not displayed in the Bill Feeds
- 11. Apply Refund
- 12. Refund History in Original invoice Refund History Report
- 13. Refund Impact on Settlement Report Refund Impact on Bill Feeds
- 14. Admin can Process Payment
- 15. Disregard or Cancel Invoice
- 16. Regenerate already Dis-regarded Invoices
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