Management (levels of managers)
- 1. MANAGEMENT SUBMITTED TO DR. NISREEN ZAMZAM TEAM MEMBERS AMIRA ABDEL WANES IBRAHIM ESMAT SAEED KHAMIS REHAM REDA LOFTY EMAN SAMIR ABO SREA
- 2. MANAGEMENT LEVELS CEO Top managers Middle managers First-line managers
- 3. CEO The chief executive officer is the highest-ranking manager in a company and reports only to the board of directors. He develops the overall strategy and goal for his enterprise, and is ultimately responsible for its success. He meets frequently with other top level managers to ensure that their areas of responsibility meet his overall vision. The primary responsibility of the CEO is to provide broad leadership and vision. He typically leaves the details of performance and operations to other managers.
- 4. TOP MANAGERS The top manager’s team of a company controls decision making that affects everyone from the president down to entry-level employees. Those decisions, along with the way the management members treat the staff, affect the success of the company. Understanding those effects helps the management team make changes as necessary to improve the achievement of the company Also top managers should focus on long-term profitability and creating value, while middle managers should focus on operational excellence. The top managers should represent the interests of shareholders by steering the firm towards markets that provide the greatest return on investment. Lower-level managers should focus on daily innovation to improve performance in the part of the organization for which they are responsible. Top managers should organize lower-level managers into teams to tackle individual aspects of the overall strategy. The two groups need to communicate effectively to ensure the long-term plans are realistic, and that lower-level managers are challenged but fighting important, winnable battles.
- 5. MIDDLE MANAGERS Middle managers, or B-level managers, do not have the power to make strategic business decisions but report to top-level managers instead. Yet, these individuals are responsible for seeing that an organization runs smoothly. Middle-level executives are a company’s communicators -- the essential liaisons between an organization’s lower and upper echelons. While they may not be as powerful as top- level executives, middle managers still wield a good deal of influence. Being closer to the supervisors and workers on the front lines and the problems they face, these managers are in a position to offer senior managers firsthand knowledge and opinions about the benefits and risks of new proposals.
- 6. FIRST-LINE MANAGERS Term describing the management level of a company employee directly above non-managerial workers. First line managers generally supervise production on line tasks in the manufacturing business, and typically consist of positions such as foreman, section head and shift boss. First line managers are an important source of information about worker satisfaction for higher management to take into account in their organizational planning process.
- 8. SKILLS TYPES NEEDED BY MANAGERIAL LEVELS
- 9. CONCEPTUAL SKILLS • The ability to analyze and diagnose a situation and distinguish between cause and effect. In such a way managers can predict the future of the business or department as a whole. Conceptual skills are vital for Top manager as he makes decisions that will satisfy overall business goals.
- 10. HUMAN (INTERPERSONAL) SKILLS • The ability to understand, alter, lead, and control the behavior of other individuals and groups. These skills help managers to make more effective use of human potential in the company. Human skills are important for All managerial levels because it present the ability to work with people which is the most important management task and it’s specially important for Middle manager as he is a link between the other two levels.
- 12. TECHNICAL SKILLS • Technical skills are those skills needed to accomplish a specific task. It is the 'how to’ skill set that allows a manager to complete his job. Technical skills are most important for First-line manager due to how close his role is to the general workforce.
- 14. ROLES 0 0.5 1 1.5 2 2.5 3 3.5 4 4.5 DECITIONAL INFORMATIONAL INTERPERSONAL TOP MANAGER MIDDLE MANAGER FIRST MANAGER
- 15. DECISIONAL ROLE It is related to the methods that used in planning strategy and utilizing resources. Supervisor ( first line manager) has a big role as he supervises the process of production and decide how to allocate these resources
- 16. DECISIONAL ROLE 0 1 2 3 4 5 6 INTERPRENEUR DISTURBANCE HANDELER RESOURCE ALLOCATOR NEGOTIATOR TOP MANAGER MIDDLE MANAGER FIRST LINE MANAGER
- 17. DECISIONAL ROLE Entrepreneur manager initiates changes, new projects and identify new ideas. Top manager is responsible for this as he see the situation of the organization and determines how it approaches to its goal.
- 18. DECISIONAL ROLE Disturbance handler The manager deals with threats to the organization Top manager is responsible for taking any actions related to the future of the organization and resolve conflicts among subordinates
- 19. DECISIONAL ROLE Resource allocator The manager decide who gets resources, schedule, budget set priorates. First line manager has a role in determining how resources are sufficient or not.
- 20. DECISIONAL ROLE Negotiator The manager negotiate on behalf the organization The top manager makes the decisions about the organization as a whole First line manager makes decisions about his particular work unit.
- 21. INFORMATIONAL The manager obtains and transmits information in the process of managing. Each of them does this role as: Top manager transmits orders and decisions to other managers and each of them do this in the same way
- 22. INFORMATIONAL ROLE 0 0.5 1 1.5 2 2.5 3 3.5 4 4.5 5 MONITOR DISSEMINATOR SPOKESPERSON TOP MANAGER MIDDLE MANAGER FIRST LINE MANAGER
- 23. INFORMATIONAL Monitor The manager receive and collect information about the operation Top manager is responsible about this role a lot because he see the overall organisation and monitor his team
- 24. INFORMATIONAL Disseminator The manager communicate potentially with the team members The top manager with continuous contacts with people outside the organization
- 25. INFORMATIONAL Spokesperson The manager spread organization’s information into its environment The top manager is seen as industry expert First line manager is seen as an unit or department expert
- 26. INTERPERSONAL ROLE The manager provides directions and supervision to both employees and the organization as a whole. Top manager is responsible for controlling the organization as a whole.
- 28. INTERPERSONAL ROLE 0 0.5 1 1.5 2 2.5 3 3.5 4 4.5 5 FIGURE HEAD LIASON Category 3 TOP MANAGER MIDDLE MANAGER FIRST LINE MANAGER
- 29. INTERPERSONAL ROLE Figure head The manager represents the organization in all matters of formality Top manager is responsible for representing the company legally and socially to those outside the organization. Supervisor represents the work group to higher managers and higher managers to work group.
- 30. INTERPERSONAL ROLE Liaison The manager interact with people outside the organization . Top manager need this to gain favours and information. Supervisor need this to maintain the routine flow of work .
- 31. INTERPERSONAL ROLE Leader role Each of them need this as it defines the relationships between the manager and employees