Managing Capability – New Avatar of L&D/HR.Are we doing it right?
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The document discusses a learning and development event held on June 2, 2016, focusing on capability management within various organizations. It highlights the challenges faced in linking capability frameworks to business results and evolving roles within HR and L&D fields. Upcoming events include an unconference in Melbourne and workshops on performance management and virtual reality for learning.
Managing Capability – New Avatar of L&D/HR.Are we doing it right?
- 1. 1 Thurs, June 2, 2016 12-1 PM, Sydney Ways to participate: • Q&A Box - comment, whinge & opinions • Twitter Backchannel - @lrncafe #capability Knowledge Sharing Better Practices Experienced Panel Managing Capability New Avatar of L&D/HR ? Are we doing it right?"
- 2. Introductions 7-Eleven AbbVie Air France KLM AMP AnglicareSA ANZ Bank ARCA Aust Red Cross Blood Service Austrade Bauer Media Bersin by Deloitte BNZ Brookfield GIS Cancer Council Queensland CBA CIBC Coca-Cola Amatil CUA DEDJTR Deloitte Dept of Education & Training Dept of Treasury & Finance Dexler Dimension Data Elders Insurance Eventity EY Fairfax Media FT university student G&C Mutual Bank Genesiscare GoodStart early learning GRC Solutions HCi HFL Leadership IECL IP Australia Johnson Winter & Slattery Lendlease Linfox Australia LinkedIn Lynda.com Macquarie Bank Maddocks Marsh McGrathnicol Melbourne Business School MGSM N/A NAB NATA Navitas NBNCo News Corp Australia NSW Dept of Family and Communi Oracle Corporation Pepgo Pernod Ricard Winemakers QBE Qudos Bank RWWA sanofi consumer healthcare SAP SCB Serco Defence Asia Pacific Shine Skillsoft SMS Managment & Technology Sprout Labs StarTrack Suncorp Super Retail Group Sydney Water Talent SA Taronga Conservation Society Aust Telstra TNQ Toyota TPCR Transdev Australasia Unilever University of Sydney Westpac WVI Xero Zurich Registrations150+ Tony Dunford Head - Learning Design Delivery, Group Capability, Westpac Darin Fox Organisation Capability Manager Optus Jeevan Joshi Producer, LearningCafe 100+ Organisations
- 3. Blog Magazine Webinar Discussions UnConference Twitter Linkedin Facebook Coffee Catch Ups Capability Building Workshops Community of Learning Professionals with a focus on implementing ideas Building L&D Capability
- 4. Upcoming Events Register at learningcafe.com.au Melbourne UnConference 18 Aug 2016 Employee Performance Management Broken but can we fix it? 23 June 12 pm LearningCafe Immersion Workshop VR for Learning 21 July, Sydney More coming Please subscribe to newsletter Interested ? Send email to enquiry@learningcafe.com.au Webinar - http://bit.ly/lcweb2june16 Andy Taylor-Head of Performance Management & Reward at Westpac Sharon McCormick – Organisational Development Lead at Fairfax Media. + more
- 5. Melbourne UnConference – Aug 18, 2016 Limited to 100. Tickets available. Sydney was sold out http://www.learningcafe.com.au/events 440 + GST Tony Gleeson CEO - AIRAH Peter Hall Head L&D QBE - APAC David Le Page Comm Mgr - Melbourne Andrew Wright Worldwide Intranet Challenge Digital Disruption Opportunity & Threat for L&D Tim Drinkall Head L&D-SC Simplot Ashley Spowart Guild Group Joyce Seitzinger Academic Tribe Ian MacLean headspace Learning Labs Immersion Labs Open Sessions & more
- 7. Capability management means many things e.g. IT/ Team/ Business etc. Will we have to live with this variety ? Problem Statement #1
- 12. Organisations build capability frameworks but struggle to link it to real business results, skills etc. Is it too complex to be practical ? Problem Statement #2
- 13. APSC Building Capability Framework for Managing L&D http://www.apsc.gov.au/publications-and-media/current-publications/building-capability
- 14. NSW PSC – Capability Framework https://www.psc.nsw.gov.au/workforce-management/capability-framework/access-the- capability-framework/the-capability-framework
- 15. • Display Resilience and Courage • Communicate Effectively • Deliver Results • Finance • Manage and Develop People • Act with Integrity • Commit to Customer Service • Plan and Prioritise • Technology • Inspire Direction and Purpose • Manage Self • Work Collaborativel y • Think and Solve Problems • Procurement and Contract Management • Optimise Business Outcomes • Value Diversity • Influence and Negotiate • Demonstrate Accountabilit y • Project Management • Manage Reform and Change • ICT occupation specific capability set (SFIA) • Finance Professionals Capability Set • Procurement Professionals Capability Set
- 16. ICT Specific • SFIA comprises 97 skills across 6 categories: • Strategy and architecture • Change and transformation • Development and implementation • Delivery and operation • Skills and quality • Relationships and engagement http://www.psc.nsw.gov.au/workforce-management/capability-framework/occupation-specific- capability-sets/ict-professionals
- 17. If Capability Management is a broad science, do L&D/HR have these skills ? Problem Statement #3
- 20. ORGANISATIONAL CAPABILITY AT OPTUS Organisational Capability Manager Optus
- 21. Is Capability Management the evolution of HR/L&D? 21
- 22. Jobs that didn’t exist 10 years ago • Sustainability Consultants • App Developers • Market Research Data Miner • Strategic Workforce Planner • Social Media Manager • Elder Care Services Coordinator • Search Engine Optimisation • User Experience Designers • Virtual Assistant • Transport Security Agent • Professional Blogger • Telework Coordinator • Augmented Reality Architects • Online “place” Builders • Smart Contract Developers • Global System Architects • Global Crowdsourcing Managers • Waste Data Managers • Urban Agriculture • Business Colony Managers • Personal Avatar Designer • Avatar Hollywood Agents • 3D Print Engineer • Alternative Currency Bankers • Privacy Managers • Data Hostage Specialists • Smart Dust Programmers Source: http://www.futuristspeaker.com/2011/11/55- jobs-of-the-future/ 60% of the jobs 10 years from now haven’t been invented yet. Some likely candidates: Is Capability Management the evolution of HR/L&D?
- 23. Is Capability Management the evolution of HR/L&D? Slide courtesy of Anne Bartlett-Bragg from Ripple Effect Group
- 24. Is Capability Management the evolution of HR/L&D? • Most learning is continual, interactive and happens outside an LMS. • Technology is changing fast. Your LMS is obsolete by the time you sign the procurement documents. • The workforce is becoming decentralised, mobile and virtual. • People want their learning inside the company to be the same as it is outside. • Implicit and tacit knowledge cannot be codified into a training course. • “Supporting the creation of social networks can increase knowledge-sharing which can lead to more innovation, because chance favours the connected company.” - Harold Jarche.
- 25. • Complex problems often require insight, beyond what training can prepare you for. • There are no clear objectives with complex problems • Prescribing training to address complex performance situations will not work. • Instead, systems and structures are needed to support social learning Is Capability Management the evolution of HR/L&D?
- 26. What is capability management at Optus? What kind of work is involved? 26
- 27. Shared: HR Consultants HR Support L&D Team COE’s 27 But first: A brief history lesson 2011 2016 8 Business Units 8 Mngrs of L&D 8 HR Directors • Training Team • OD Team • OE Team • HR Managers • HR Consultants • HR Support Shared: L&D OD OE 7 Business Units 4 Cap. Mngrs 6 HR Directors HR Business Partners
- 29. What does the Optus Organisational Capability Team do? 29 L&D Vendor Mngt. Innovation Leadership Develop- ment Design & Delivery of Training Facilitation HiPo’s & Succession Mngt. Graduate Program Global Mobility Future of Learning Capability Strategy & Planning Strategic Workforce Planning Optus-wide BU-specific Team Intervention Products Singtel Services New Tech.
- 30. What does the Optus Capability Manager do? 30 L&D Vendor Mngt. Innovation Leadership Develop- ment Design & Delivery of Training Facilitation HiPo’s & Succession Mngt. Graduate Program Global Mobility Future of Learning Capability Strategy & Planning Strategic Workforce Planning Optus-wide BU-specific Team Intervention Products Singtel Services New Tech. Digital?
- 31. Questions Summary of Findings Strategic discussions
- 32. System or process What needs to change? Why? Strategic solutions
- 33. Strategy translated into detailed plans and delivery 33 L&D Vendor Mngt. Design & Delivery of Training Facilitation
- 34. …but also into empowered employees owning their development 34
- 35. Thank you 35
- 36. LET US TALK TO THE PANEL AND YOU
- 37. www.learningcafe.com.au lrncafe http://bit.ly/lcafefb blogs learning conversations free resources workshops UnConference 2016 Sydney Melbourne Webinar recording, ebooks, L&D frameworks Building Effective Employee Social Networks 37 Ideas@work Collaborations
- 38. Next Steps Join Special Interest Community Attend Workshops Attend UnConference Melbourne Brisbane LearningCafe LinkedIn Subgroup Register interest www.learningcafe.com.au Register interest www.learningcafe.com.au Or send us an email - enquiry@learningcafe.com.au