Managing Conflict - overview
- 1. Managing Conflict Course content - causes and signs of conflict - impact of conflict on teams and individuals - strategies for managing conflict - approaches for creating harmony in the workplace Course outline Conflict within a team can eat up time, energy and motivation. This workshop helps managers recognise conflict before it becomes an issue and equips them with the tools to defuse matters quickly and effectively. Objectives On completion of the course, you will be able to: - recognise the signs and effects of conflict within a team - identify potential conflict situations - use different strategies to manage conflict between team members - build a harmonious work team by minimising the potential for conflict and addressing any issues early on Attendees This workshop is aimed at anyone who manages a team of people and would like to strengthen their capability in dealing with conflict. Workshop style This fully participative half day course incorporates: - individual and group exercises - group discussion - skills practice - input from tutor The number of delegates is limited to a maximum of 12 on this workshop.