Managing emotions and mood
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The document discusses various sources that can influence people's emotions and moods, including personality, day of the week, time of day, weather, stress, social activities, sleep, exercise, age, and sex. It also discusses emotional labor in the workplace, emotional intelligence, and ways to manage emotions, such as through self-awareness, self-regulation, motivation, social awareness, and relationship management.
Managing emotions and mood
- 1. Sources of Emotions and Mood Personality : Difference in affect intensity (affect – broad feeling that a person expresses) Day of the week : High positive mood near weekend Time of the day : High positive mood at mid-day Weather : People think good weather improves their mood. Stress : deadline etc affect mood negatively Social activities : Happy with Friends. Sleep : sleep quality affect mood. Exercise: exercise enhance positive mood Age : Younger people experience higher positive mood for long time Sex : Women are more emotional than men
- 2. Mood during Week Usual mood during the different days of the week
- 3. Mood during a Day Usual mood during the different days of the week
- 4. Sources of Emotions and Mood Personality : Difference in affect intensity (affect – broad feeling that a person expresses) Day of the week : High positive mood near weekend Time of the day : High positive mood at mid-day Weather : People think good weather improves their mood. Stress : deadline etc affect mood negatively Social activities : Happy with Friends. Sleep : sleep quality affect mood. Exercise: exercise enhance positive mood Age : Younger people experience higher positive mood for long time Sex : Women are more emotional than men
- 5. Emotional Labor Emotional labor - The regulation of feelings and expressions for organizational purposes. Three major levels of emotional labor Surface acting : Individual exhibits physical signs without actually feeling so. Deep acting : Individual actively try to experience the emotion they are displaying. Genuine acting : Individual exhibits display emotions that are aligned with their own. Emotional dissonance – Inconsistency what people feel and what they display
- 6. levels of emotional labor When it comes to acting, the closer to the middle of the circle that your actions are, the less emotional labor your job demands. The further away, the more emotional labor the job demands. Higher stress level Lower stress level
- 7. Emotional Intelligence Emotional Intelligence : Emotional intelligence looks at how people can understand each other more completely by developing an increased awareness of their own and others’ emotions Blocks for developing high Emotional intelligence Self-awareness - Ability to accurately perceive, evaluate, and display appropriate emotions Self-management- Ability to direct your emotions in a positive way when needed Social awareness- Ability to understand how others feel. Relationship management– Ability to help others manage their own emotions and truly establish supportive relationships with others
- 8. Blocks for developing high Emotional intelligence The four steps of emotional intelligence build upon one another.
- 9. Affective Events Theory AET : A theory that suggests that workplace events cause emotional reaction on employee’s which then affects workplace attitude and behaviour. Work Environment Work Events Emotional Reaction
- 11. MANAGING EMOTIONS Stress is a major concern for individuals and organizations. Exhaustion is the outcome of prolonged stress. Emotions play a role in organizational life. Understanding these emotions helps individuals to manage them. Emotional labor can be taxing on individuals, while emotional intelligence may help individuals cope with the emotional demands of their jobs.
- 12. Managing emotion: What and how Managing emotions is self-regulation of emotions (both temporal and habitual) according to the situational needs : Managing emotions through: - Knowing / Assessing your own emotional state or traits (understanding) - Using / Developing competencies to deal with emotion (acting)
- 14. Improving Emotional intelligence in its Five Dimensions 1) Creating self-awareness (knowing one’s own emotions) 2) Regulating or managing emotions (managing feelings to behave according to the needs) 3) Motivating “self” (self-motivation) 4) Understanding emotions in others (empathy) 5) Handling relations with others
- 16. Improving Emotional intelligence and building positive attitude Creating Self-awareness: • Respect yourself: e.g., accept your innermost feelings • Be positive: e.g., have confidence in your own ability, avoid being cynical • Be true to yourself: e.g., know strengths / limitations and act accordingly – I need help Managing (Regulating) Emotions: • Defer judgment; curb impulses • Park the problems; detach yourself • Be flexible: go with the flow: do not force • Manage your non-verbal communication
- 18. Improving Emotional intelligence and building positive attitude Motivating Self • Striving to improve / achieve high standards • Being committed to achieve your goals • Taking the initiative and seizing opportunity • Being optimistic even in the face of difficulties / setbacks Understanding / responding to other’s emotions: • Being sensitive towards and understanding other people • Making the needs and interests of others your point of reference • Furthering the development of other people • Being tuned in socially and politically
- 20. Improving Emotional intelligence and building positive attitude Handling interpersonal relations • Inspiring and guiding groups and people • Articulate and arouse enthusiasm for a shared vision and mission • Step forward to lead as needed • Guide the performance of others while holding them accountable • Lead by example
- 22. Steps to Managing Our Emotions Emotions at their core are involuntary, often physiological, responses beyond our control. Five key things we can all do to better manage our emotions at work. o Accept and value emotions – When channelled correctly, emotions at work can be a great source of strength o Pay attention to your body – physical sensation (e.g. pounding heart) is one’s chance to diffuse negative feelings before they get the better of one. o Pay attention to your perceptions – Feeling reveal one’s perception o Regulate your emotions at work – By focusing on a rational solution, you can not only regulate negative emotions at work but also redirect them into positive action. o Pay attention to your instincts – Instincts are the messages our bodies send to keep us out of danger, give us insight into complex interpersonal relationships, and help us generate spontaneous solutions to tricky situations