Manish-HRSC
- 1. South Extension, Part-I. New Delhi –110003 Phone No: (M) 99539 84795 Md10672@gmail.com Manish Kumar Dubey Summary I have worked in various parts of ITES & HR Shared Services around Process/Project Management, CRM and HRSS Delivery model & customer care for over 5+ years now. I possess extensive experience in Excellent interpersonal and team building/management skills with the ability to lead and motivate diverse business and technical teams. Strengths include principle-based leadership, aligning business strategy, establishing organizational values, committed to producing results above and beyond what’s expected. Experience Sr Executive- Team lead-HR Shared Services, HCL Technologies Ltd. – Present (Joined HCL in 2013) Over 3 years of experience in Human Resource Process Transformation and Operations: Exhaustive experience in Conceptualization and implementation of: -Compensation & Benefits -PF Statutory Compliance - ESI Helpdesk -Rewards Operations -HR Business Metrics Reporting & Analytics -HR Policies Review -Head Hunting/Recruitment -Multi Process Human Resource Outsourcing & HR Transitions to HR Shared Services -Employee Grievance handling through SSD(Smart Service Desk portal) - Appraisal system (Performance Management System) -Enhancing competencies -Employee relation, Engagement activity, Reviewing KRA And providing an edge to employee with end to end life cycle -Functional consultant for the launch of new HR communication solutions, project studies and solution to complex technical problems across the HR Shared services -Responsible for interacting with internal & external customers for automation requirements, providing solutions and working with the technology teams to implement these solutions so as to help build solutions that meet the dynamic needs of the HR -To partner with the IT team to design and develop user friendly interfaces, User Acceptance Testing (UAT) and ensure successful migration to the production environment for better Investor, Customer and Employee experience -Have also provided adhoc support to process with the contribution of Training and development, Recruiting, Regulatory compliance, Personnel records maintenance, New hire orientation, Innovative, TMS & ISG(Immigration Solutions Group) Domain Proficiency & Capability: HR Shared Services- Global HR Shared Services Management - HR work activity identification for transition to HRSS, Workload forecasting and planning, Process standardization, Knowledge Management – SOP, SIPOC, Process Maps, knowledge repository, Process for ensuring regular updation of these docs, Transition Management, Productivity Enhancement, Governance and Control & Leverage cross functional synergies. Currently engaged in HRSC (HR Service Center), drive the measurement and improvement of the HCL Tech global HR Shared Services (HRSC) to lead global projects to ensure that a strong set of services are in place and are delivered by HR Shared Services. KRA includes: - Drive improvement programs & introduce communication technology, identify & deploy the services that need to be introduced / improved through specific projects - Ensure that services are in place to meet HRSC requirements and drive projects to meet SLA - Improve HRSC Portals and communications to enhance employee participations & ESAT scores. Deliver the monthly HR Shared Services performance dashboard - Managing a constructive partnership with the client, internal stake holders like Finance, C & B, HR EP/BP, Corporate communications etc
- 2. - Handled critical assignments like Human Side of BCP during recent Chennai Floods - Managing the team of 15 resources - Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems. - Have provided support to HCL top management with their travels/flying Trainings/Workshops/Key learning: Participated in COPC workshops, well aware about the norms of COPC (Customer Operations performance Center). HCL trained Six Sigma specialist, completed DMAIC module. Team member of HCL Tech Six Sigma process (Yellow belt) Motivation workshop Recognitions: Best Performer during Chennai BCP Performance and active role play in getting HCL Technology BPO COPC Earlier Experience: • Worked in IBM Daksh Business Process Services. Duration – February 2011 to March 2013 • Conducted new employee orientation to foster positive attitude toward organizational objectives. • Have provided supported with Kindle(Reading device of Amazon) technical services • Provided training to new associates with process download • Was acting as SME for services • Worked as link between clients and process Educational Qualification • Graduation from IGNOU in BTS(Bachelor in Travel & Tourism studies) • Intermediate(10+2) from UP Board • High school from UP Board Personal Information Father’s name : Munindra Kumar Dubey Date of Birth : 1st March’1989 Marital Status : Single Languages : Well versed in English and Hindi Manish Kumar Dubey