Manoj cv
- 1. MANOJ KUMAR KAR Mobile: +919437158222, E-Mail: mkkar@rocketmail.com Working as Asst.Manager (Customer Support) in a Reputed Organization SYNOPSIS • A result oriented techno-commercial professional with 17+ years of experience in the field of Electronics & Telecommunication, Office Automation & Computer Peripherals etc. • A strong technical background & excellent communication skills with wide range of expertise and quick study of new technology. • Excellent written, communication, inter personal, liaison and problem solving skills with the ability to work in multi cultural environment. AREAS OF EXPERTISE Operations • To handle service & selling activities – Sales, service, training, AMC in the specified region. • To maintain, monitor customer's data base & prospects list. • To plan service & sales activities in the specified region in accordance with the set business targets & meet business targets. • Preparing weekly & monthly business reports. Client Relationship Management • Ensuring high quality services, resulting in customer delight and optimum resource utilization for maximum service quality. • Ensuring maximum customer satisfaction by closely interacting with potential clients & understand their requirements and customizing the product and services accordingly. • Online telephonic support to customers for solving immediate problems as an when required. • Specialist in handling corporate & major Accounts. People Management/Training • Handling operational functions like call co-ordinating, people management for field deploying etc. • Conducting training sessions to junior team members for smooth flow of operations in concern area. • Imparting training & online support to OEM Engineers from HCL, WIPRO, PCS, ZENITH, ACCEL, CMC, HP, NELITO and CMS etc. WORK EXPERIENCE August 2002 to till date with LIPI DATA SYSTEMS LTD as Asst. Manager (Customer Support) Mumbai based ISO 9001 & ISO 14001 Company, involving in manufacturing of computer peripherals such as High speed computer printers like Line Matrix printers, High Speed Dot Matrix printers, Passbook printers, High speed Laser printers, Card Printers, Consumables & Dealing with ATM machines,UPS, Banking Automation products, Storage Devices, LCD monitors etc. Presently posted at Sambalpur, Orissa.
- 2. Notable Accomplishments • Generating & achieving revenue targets in specified territory in terms of Annual Maintenance Contract (AMC), repairing third party machines, spares selling, Sales of hardware and consumables etc. • Looking after entire branch operations reporting, managing Sales & Service operations, and leading a team of Sales & Service personals. • Providing technical support to OEM Engineers from HCL, WIPRO, PCS, ZENITH, CMC, CMS, ECIL, ACCEL Frontline and NELITO Computers etc. • Looking after installation & maintenance of LIPI/TALLY make Line Matrix Printers (LMP), High Speed Dot Matrix Printers (HSDMP), PSI make continuous high speed Laser printers, Brother & Samsung make Laser printers, Fargo make Card Printers, LIPI make Pass Book Printers & LIPI Thermal printers etc. • Looking after installation & maintenance of MGE/EATON make UPS upto 6 KVA. • Looking after installation & maintenance of LIPI / PERTO make ATM Machine. 1997-2002 with GLOBAL TELE-SYSTEMS LTD as Service Engineer cum Specialist Dealer Development. Mumbai based company, dealing with Office Automation/Telecom products such as FAX machines, KTS, Digital Exchanges, Cordless phones and other telecom products. Posted at New Delhi and Bhubaneswar. Notable Accomplishments • Installation and Maintenance of Key Telephones Systems (KTS) of Samsung make, Fax Machines (Thermal, Plain Paper inkjet, Laser Fax Machine) of Global, Samsung, Murata, Canon and Daewoo Make, Repairing of Global Cord less Telephone, To Train the Dealer’s Engineers for the installation of the above products. • To generate & achieve target through AMC Contract, repairing business. • Looking after Dealer development programme (channel sales) & Sales promotion activities in the territory with achieving business target. 1996-1997 with FAXTEL SYSTEMS (I) PVT LTD.as Customer Support Engineer. Banglore based company dealing with FAX machines, KTS, Panaboard, Stabilizers & other Telecom products. Posted at New Delhi. Notable Accomplishments • Installation and Maintenance of Key Telephone Systems (KTS) of Panasonic make, Repairing & servicing of Fax Machines (Thermal, Plain paper Inkjet and Laser Fax Machines) of Panasonic, Faxtel, Acer Makes. Installation servicing and repairing of electronic print board (Pana Board) of Panasonic make. • To generate revenue through AMC Contract & repairing business etc. PREVIOUS ASSIGNMENTS Galaxy Systems, Sambalpur (Orissa) as Service Engineer. (Sales & Service of Office Automation 1996 products like Fax Machines, EPABX, Cordless phones, PCO Monitors etc) Market Research & Project Consultancy Services, Hyderabad, A.P. as Sales & Service Engineer. 1994 – 1995 (Sales & Service of Audio Visual Cable Fault Locator & related equipment ( U/G Cable test set) Chroma Polytechnic,Sambalpur,Orissa (In Manufacturing Unit) as Production Supervisor. 1992 - 1994 (Looking after production of Television sets,Radio,Stabilizers,Emergency lights set etc)
- 3. AWARD Awarded as one of the best Customer Support Engineer in GLOBAL TELE-SYSTEMS, New Delhi in the year 1997. EDUCATION & TRAINING PROGRAMS 1992: Diploma in Electronics and Telecommunication Engineering (ECE) from Institute of Electronics and Telecommunication Engineers (IETE), New Delhi. 1995: Advance course in Repair and Maintenance of Telecom Equipments from C.E.D.T. (I), Mohali, Punjab (DOE, Govt. of India). 1996: Advance training in Maintenance of FAX Machines from KME (Japan) at National Panasonic India Limited, New Delhi. 2002: One & half month training programme on LIPI range of Printers (LMP, HSDMP Laser, Pass Book etc) at the factory of Lipi Data Systems Ltd (LDSL), Udaipur (Rajasthan & Vashi) and also the time-to-time refreshment training programme on various products conducted by LIPI. 2006: Seven days training in Laser printers (Brother, Samsung Makes), Fargo Make Card Printers, Thermal Printers & compatible Toner cartridges make for HP, Samsung etc printers at Kolkatta. 2008: Seven days training in UPS ranging from 600 VA to & 6 KVA (MGE Make) & Note counting machines of LIPI Make at Kolkatta. 2009: Seven days training in LIPI/PERTO ATM Machines at Vashi, Navi Mumbai, Maharastra. Personal Information Alternate E-mail – manoj_kar7@yahoo.co.in mkkar@rediffmail.com Permanent & Present Address – C/o - Sri Rama Prasad kar At/Po-Modipara, Water Tank Near Shanidev Temple, Dist – Sambalpur, Orissa – 768002 (Land Line No- +91-663-2400577) Date of Birth - 7th April 1970 Sex - Male Marital Status - Married Nationality - Indian Pass Port No - F 5443954. Dated – Place – Sambalpur MANOJ KUMAR KAR