Manol_Boychev_CV_-_Copy111
- 1. Manol Boychev 9A Glengall Grove London E14 3NE Tel.: 07414822021 manolboychev@yahoo.co.uk PERSONAL SUMMARY A well presented,hardworkingindividual withapleasantpersonalityandapassionforgreat customerservice.Able togive clientsagreat experience andcreate loyalty.Opentolearningnew skillsandimprovingcurrentknowledge.Lookingtobuildonexperience inanexcitingnew role. WORK EXPERIENCE October 2014-Present Loss PreventionOfficer London Marriott Hotel GrosvenorSquare • First point of contact for all residents and guests • Deliverahighlevel of customerserviceatall times • Conductinvestigationsandgatherevidence relatedtotheft/fraud • Complete incidentreportstodocumentall Security/LossPreventionrelatedincidentssuch as theft,accidents,physical hazards,andfire alarms • Escort any unwelcome personsfromthe propertywithoutinterruptingthe orderlyflow of propertyoperation • Welcome andacknowledge all guestsaccordingtocompanystandards • Developandmaintainpositiveworkingrelationshipswithothers;supportteamtoreach commongoals- listenandrespondappropriatelytothe concernsof otheremployees • Patrol all areas of the property;assistguestswithroomaccess. Ensuringthat all locks,gatesandwindowsare locked May 2014-Present Security Officer GCCovert Security BerkeleySquare House , BerkeleySquare W1J 6BD JW Marriott GrosvenorHouse • First point of contact for all residents and guests • Deliverahighlevel of customerserviceatall times • Conductinvestigationsandgatherevidence relatedtotheft/fraud
- 2. • Complete incidentreportstodocumentall Security/LossPreventionrelatedincidentssuch as theft,accidents,physical hazards,andfire alarms • Escort any unwelcome personsfromthe propertywithoutinterruptingthe orderlyflow of propertyoperation • Welcome andacknowledge all guestsaccordingtocompanystandards • Developandmaintainpositiveworkingrelationshipswithothers;supportteamtoreach commongoals- listenandrespondappropriatelytothe concernsof otheremployees • Patrol all areas of the property;assistguestswithroomaccess. • Ensuringthat all locks,gatesandwindowsare lockedwhere appropriate March 2014 - Present Concierge Abbatt Property Services High Holborn House , 52-54 High Holborn , London, WC1V6RL (WestOne House,WestEnd Quay, Central St. Giles,Spaniard Park , Marathon House) • First point of contact for all residents and guests • Deliverahighlevel of customerserviceatall times • Ensuringthe communal partsof the buildingare keptcleanandtidyat all times • Signingcontractorsinand out of the building • Maintainingthe integrityof apartmentblocks • Accesscontrol of workmentoresidentapartmentblockswithpriorauthorization • Responsibilityforall deliveriestomainreceptiondesk,receivingandsafekeepingof all parcels/registeredmail.Correctissuingof all parcels/registeredmail witharecordwhich mustbe signedbyresidents.Notifyresidentsof anydeliveriestoarrange collectionfromthe frontdesk. • Issuingof keysonlytocorrect personnel/residentswhilstrecordingatall timesthe signingin and outof keys. • Reportinganydefectsormaintenance issuestothe managingagent 2011-2013 NSN Security Security Officer 8 S Lambeth Rd, London SW8 1RLSN Security (St. Pancras Renaissance Hotel,Marriott Hotel GrosvenorSquare,Manhattan Loft Corporation - Edison House,WellingtonHouse) • Providingastrongand visible presence. • Watchingout for,reportinganddealingwithproblematicactivity.
- 3. • Patrol all areas of the property;assistguestswithroomaccess. • Dealingwithhostilecustomersappropriatelyandescortingthemoff the premises. • Meetingandgreetingofficialvisitors. • Ensuringthat all locks,gatesandwindowsare lockedwhere appropriate. • Maintainingall healthandsafetychecks. • Monitoringemployeesandvisitorstomaintainapleasantandsafe workingenvironment. • Dealingwithemergenciesastheyarise. • EnsuringCCTV cameras andAlarmSystemsandin goodworkngorder. • Respondinganddealingwithalarmsandemergencies. 2010-2011 3S SOT Security Officer Boutique Hotel "MariaLuisa" Sofia,Bulgaria • Providingastrongand visible presence. • Watchingout for,reportinganddealingwithproblematicactivity. • Patrollingandmonitoringthe hotelreceptionarea,carpark and outdoorareas. • Dealingwithhostilecustomersappropriatelyandescortingthemoff the premises. • Meetingandgreetingofficialvisitors. • Ensuringthat all locks,gatesandwindowsare lockedwhere appropriate. • Maintainingall healthandsafetychecks. • Monitoringemployeesandvisitorstomaintainapleasantandsafe workingenvironment. • Dealingwithemergenciesastheyarise. • EnsuringCCTV cameras andAlarmSystemsandin goodworkngorder. • Respondinganddealingwithalarmsandemergencies. ACADEMIC QUALIFICATIONS • SIA Door SupervisorLicence 2017. • FirstAidCertificate • NVQLevel 2 CustomerService Skills • Mechanical & Electrical Technical College “S.P.Koroliov” Dupnitsa,Bulgaria