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Manual ip1603

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The document provides instructions for using the basic features of the Avaya 1603/1603SW/1603-I/1603SW-I IP phone such as making calls, handling calls, conferencing, accessing voicemail and advanced features; it also describes the menu options for customizing settings like brightness, ring patterns, sounds and language. The document includes an overview of the phone buttons and features, descriptions of LED and display icons, and instructions for logging into and out of the phone.

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Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide 16-601444 Issue 4 February 2010
© 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document might be incorporated in future releases. Note: Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference. Documentation disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User. Link disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the Avaya Support Web site: http://www.avaya.com/support Licenses USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER'S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEB SITE http://www.avaya.com/support/LicenseInfo/ ("GENERAL LICENSE TERMS"). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT. Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. "Designated Processor" means a single stand-alone computing device. "Server" means a Designated Processor that hosts a software application to be accessed by multiple users. "Software" means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. "Hardware" means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User. License types Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose. Shrinkwrap License (SR). With respect to Software that contains elements provided by third party suppliers, End User may install and use the Software in accordance with the terms and conditions of the applicable license agreements, such as "shrinkwrap" or "clickwrap" license accompanying or applicable to the Software ("Shrinkwrap License"). The text of the Shrinkwrap License will be available from Avaya upon End User’s request (see “Third-party Components" for more information). Copyright Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law. Third-party components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information identifying Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://www.avaya.com/support/ThirdPartyLicense/ Preventing toll fraud "Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site: http://www.avaya.com/support/ Suspected security vulnerabilities with Avaya Products should be reported to Avaya by sending mail to: securityalerts@avaya.com. Trademarks All other trademarks are the property of their respective owners. Downloading documents For the most current versions of documentation, see the Avaya Support Web site: http://www.avaya.com/support Contact Avaya Support Avaya Inc. provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http:// www.avaya.com/support 2 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
Contents Chapter 1: Introduction to the 1603/1603SW/1603-I/1603SW-I IP Telephone......................5 Overview of phone buttons and features..........................................................................................................6 LEDs................................................................................................................................................................8 Icons in the telephone display..........................................................................................................................8 Paper labels......................................................................................................................................................9 Chapter 2: Logging in to and out of your telephone............................................................11 Logging in to your telephone..........................................................................................................................11 Logging out of your telephone........................................................................................................................11 Chapter 3: Making calls..........................................................................................................13 Making a call..................................................................................................................................................13 Redialing a number........................................................................................................................................13 Chapter 4: Handling calls......................................................................................................15 Answering a call..............................................................................................................................................15 Muting a call....................................................................................................................................................15 Putting a call on hold......................................................................................................................................16 Transferring a call............................................................................................................................................16 Chapter 5: Conference calls..................................................................................................17 Making a conference call................................................................................................................................17 Adding a person on hold to a conference call................................................................................................17 Putting a conference call on hold....................................................................................................................17 Dropping the last person added from a conference call..................................................................................18 Chapter 6: Getting your messages........................................................................................19 Logging into your voice mail............................................................................................................................19 Chapter 7: Bridged call appearances....................................................................................21 Answering a call on a bridged call appearance..............................................................................................21 Joining a call on a bridged call appearance....................................................................................................21 Making an outgoing call on a bridged call appearance..................................................................................21 Chapter 8: Shared line appearances....................................................................................23 Answering a call on a shared line appearance..............................................................................................23 Joining a call on a shared line appearance....................................................................................................23 Making an outgoing call on a shared line appearance....................................................................................24 Chapter 9: Advanced telephone features..............................................................................25 Chapter 10: Avaya Menu........................................................................................................27 Adjusting the brightness or contrast of the display..........................................................................................27 Changing the ring pattern................................................................................................................................28 Turning button click sounds on and off............................................................................................................28 Turning error tones on or off............................................................................................................................28 Turning visual alerting on or off......................................................................................................................29 Setting automatic gain control........................................................................................................................29 Changing the language..................................................................................................................................29 Viewing network information..........................................................................................................................30 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 3
Index.........................................................................................................................................31 Contents 4 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
Chapter 1: Introduction to the 1603/1603SW/ 1603-I/1603SW-I IP Telephone The 1603/1603SW/1603-I/1603SW-I telephone is a multiline IP telephone for use with Avaya Communication Manager or Avaya Distributed Office call processing systems. The 1603/1603SW/1603-I/1603SW-I IP telephone puts convenient features and capabilities at your fingertips, including a Conference, Transfer, Hold, and Redial button and a menu of options and settings to customize your phone. Not all features described in this user guide may be available on your telephone. If you find that a feature is not available, contact your system administrator. Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 5
Overview of phone buttons and features Name Description Message Waiting Indicator An illuminated red light in the upper-right corner of your phone indicates you have voicemail messages waiting. If Visual Alerting is enabled, this light flashes when you receive an incoming call. Introduction to the 1603/1603SW/1603-I/1603SW-I IP Telephone 6 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
Name Description Phone Display There are two lines in the phone display. The phone display presents calling or called party identification, user options, and other information relevant to using the phone. Avaya Menu Press the A button to access the Avaya menu. Press the A button twice to exit the Avaya menu. The Avaya menu provides options that allow you to customize phone settings, select the display language, view network information, and log out. Redial Press the Redial button to dial the last number you dialed. Hold Press the Hold button to put the active call on hold. Conference Press the Conference button to add another party to an existing call. Transfer Press the Transfer button to transfer a call to another number. Drop Press the Drop button to drop the active call. While on a conference call, press the Drop button to drop the last person added to the conference call. Volume Press + or - on the Volume button while active on the handset or speaker to adjust the volume. To adjust the volume of the ringer, press + or - on the Volume button while the handset and speaker are inactive. Mute Press the Mute button to mute a call in progress. To take a call off mute, press Mute again. Speaker Press the Speaker button to use the speakerphone. . Feature Buttons and Call/Line Appearance Buttons There are 3 buttons that can be programmed by the system administrator as either call/line appearance buttons or feature buttons. Press a call/line appearance button to make or answer a call or resume a call on hold. Press a labeled feature button to enable or disable that feature. Typically, two buttons are administered as call/line appearance buttons and one button is administered as a feature button. The feature button provides access to an Avaya call management system feature that has been administered for your extension. The green LED next to the feature button indicates if the feature is currently on or off. If the light is on, the feature is on. For more information about the feature buttons, see Advanced telephone features on page 25. Overview of phone buttons and features Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 7
LEDs Each call/line appearance button and feature button has two LEDs, one green and one red, to indicate the status of the call/line appearance or feature. The status is identified by whether the LED is on, off, or blinking as described in the following tables. Table 1: Call/Line Appearance Button LEDs LED Description Steady green Call/line appearance is active. Slow blinking green Call/line appearance is ringing. Fast blinking green Call/line appearance is on hold. Very fast blinking green Conference or Transfer is pending. Steady red Call/line appearance is selected and will be used when you go off-hook. It remains steady red while you use the call/line appearance. Off Call/line appearance is available. Table 2: Feature Button LEDs LED Description Steady green Feature is active. Blinking green Feature is pending (request is being processed and not immediately available). Off Feature is not active. Note: Depending on your call processing system, the feature button LEDs for some features may operate differently. Icons in the telephone display Icons are provided in the phone display to indicate the state of a call and navigation choices. The icons that appear in the phone display are described in the following table. Introduction to the 1603/1603SW/1603-I/1603SW-I IP Telephone 8 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
Icon Description Call forward, Send All Calls, or EC500 is active. (These features are available if they have been administered for your telephone.) Incoming call is ringing. Call is active. Call is on hold. Call is on soft hold (when using Conference or Transfer feature). Conference is active. Conference is on hold. Paper labels Next to each call/line appearance button and feature button is a paper label. The label identifies the call/line appearance number or the feature that has been programmed on the button by your system administrator. You can remove the labels if you want to change a label or write on a blank one. Printed labels are also available for your telephone. See your system administrator for more information. Paper labels Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 9
Introduction to the 1603/1603SW/1603-I/1603SW-I IP Telephone 10 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
Chapter 2: Logging in to and out of your telephone Logging in and out maintains your personal options if you share a telephone with other users, or if you want to use the same extension from another phone. Logging out also prevents unauthorized use of your telephone during an absence. Logging in to your telephone Log in from the initial screen that prompts you for your extension. 1. Enter your extension. 2. Press # to select OK. 3. Enter your password. 4. Press # to select OK. Logging out of your telephone 1. Press the A button. 2. Press # to scroll to Log Out. Note: Log Out is not available if you are on a call. 3. Press * to select Log Out. 4. Press * again to confirm. Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 11
Logging in to and out of your telephone 12 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
Chapter 3: Making calls Use the procedures in this chapter to make calls from your telephone. Making a call If you are not on a call, simply dial the number you want to call. 1. Lift the handset, press the Speaker button, or press an available call/ line appearance button. 2. Dial the number you want to call. Redialing a number Press the Redial button to call the last number dialed. Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 13
Making calls 14 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
Chapter 4: Handling calls Use the procedures in this chapter to handle calls from your telephone. This includes procedures such as answering a call, muting a call, and transferring a call. Answering a call When you receive an incoming call, the incoming call is usually selected automatically. However, if you are already on a call or if you receive more than one incoming call at a time, you may need to select the call you want to answer manually. 1. If you are not on another call, do one of the following: • Lift the handset. • Press the call/line appearance button whose green LED flashes for the incoming call. • Press the Speaker button to answer using the speakerphone. 2. If you are on another call, press the call/line appearance button whose green LED flashes for the incoming call. Note: If the Auto Hold (Communication Manager) feature is enabled by your system administrator, you can answer another call without first putting an active call on hold. If Auto Hold is not enabled, you must put your active call on hold before answering the incoming call; otherwise, you will drop the active call when you answer the other one. Muting a call If a call is on mute and you switch between the handset, headset, or speakerphone, the mute will be turned off. When the Mute button light is on, the call is muted. Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 15
1. Press the Mute button during a call so that the other person cannot hear you. 2. Press the Mute button again to unmute the call. Putting a call on hold 1. Press the Hold button to put your active call on hold. The fast blinking green LED next to the call/line appearance button indicates the call is on hold. If the active call is on a line appearance on an Avaya Distributed Office system, the red LED will also be on. 2. To resume the call, press the call/line appearance button for the call on hold. Transferring a call 1. If the call you want to transfer is not your active call, press the call/line appearance button for the call you want to transfer. 2. Press the Transfer button. The very fast blinking green LED next to the call/line appearance button indicates the call is being transferred. If the active call is on a line appearance on an Avaya Distributed Office system, the red LED will also be on. 3. Dial the telephone number. Note: To transfer the call to a call that is on hold, press the call/line appearance button for the call that is on hold. 4. Press the Transfer button again or hang up to complete the transfer. Handling calls 16 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
Chapter 5: Conference calls You can use conference calls to speak with up to three people in different locations on the same call. Additional conferencing options may be available through Expanded Meet-Me Conferencing. Contact your system administrator for more information about this feature. Making a conference call 1. While active on a call, press the Conference button. The very fast blinking green LED next to the call/line appearance button indicates the call is being conferenced. If the active call is on a line appearance on an Avaya Distributed Office system, the red LED will also be on. 2. Dial the telephone number. 3. Press the Conference button to add the person to the existing call. Adding a person on hold to a conference call 1. While active on a call, press the Conference button. You hear a dial tone. 2. Press the call/line appearance button of the call on hold. 3. Press the Conference button again to add the person to the conference call. Putting a conference call on hold When you put a conference call on hold, the other parties can still talk to each other. Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 17
1. Press the Hold button during a conference call. The blinking green LED next to the call/line appearance button indicates the conference is on hold. 2. Press the call/line appearance button to resume the conference call. Dropping the last person added from a conference call While active on a conference call, press the Drop button. Conference calls 18 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
Chapter 6: Getting your messages The red light on the upper right-hand corner of your telephone is illuminated when you have messages waiting. Your messages are an administered function. Contact your system administrator with any questions. Logging into your voice mail 1. To log in to your voice mail, follow the instructions provided by your system administrator. 2. Follow the voice prompts from your voice mail system. Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 19
Getting your messages 20 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
Chapter 7: Bridged call appearances Your phone may show one or more bridged call appearances on the display screen in addition to your own call appearances. A bridged call appearance typically belongs to someone else, but bridging allows you to see if that call appearance is in use, answer calls on that appearance, or join a call in progress on that call appearance from your telephone. You can also make outgoing calls on a bridged call appearance when it is not in use. Answering a call on a bridged call appearance To answer a call on a bridged call appearance, press the call/line appearance button associated with the bridged call appearance. Note: The ringing bridged call appearance may be selected automatically if there are no other active calls. If the ringing appearance is displayed, you can answer by picking up the handset or by pressing the Speaker button. If you are on another call when a call comes in to a bridged call appearance, you may have to select the ringing call appearance button (just like for an incoming call to a primary line). Joining a call on a bridged call appearance To join an existing call on a bridged call appearance, press the call/line appearance button associated with the bridged call appearance. Making an outgoing call on a bridged call appearance When you make a call on a bridged call appearance, you are using another person’s call appearance. The caller ID may show the call as coming from you or coming from the person Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 21
whose call appearance you are using. If you have any questions about how the name or extension displays to the person you are calling, contact your system administrator. 1. Press the call/line appearance button associated with the bridged call appearance. 2. Dial the telephone number. Bridged call appearances 22 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
Chapter 8: Shared line appearances If your call processing system is an Avaya Distributed Office system and depending on how it is configured, your phone may show shared line appearances on the display screen in addition to your own lines. A shared line appearance is a line that is shared among multiple users. You can answer a call, join a call in progress, and make an outgoing call on a shared line appearance. The procedures to answer, join, and make a call on a shared line appearance are similar as those for a bridged appearance. But instead of using another person's line, you are using a shared line. Answering a call on a shared line appearance To answer a call on a shared line appearance, press the call/line appearance button associated with the shared line appearance. Note: The ringing shared line appearance may be selected automatically if there are no other active calls. If the ringing appearance is displayed, you can answer by picking up the handset or by pressing the Speaker button. If you are on another call when a call comes in to a shared line appearance, you may have to select the ringing appearance button (just like for an incoming call to a primary line). Joining a call on a shared line appearance To join an existing call on a shared line appearance, press the call/line appearance button associated with the shared line appearance. Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 23
Making an outgoing call on a shared line appearance If you have any questions about how the name or extension displays to the person you are calling when you make a call on a shared line appearance, contact your system administrator. You can make only outside calls on shared line appearances. 1. Press the call/line appearance button associated with the shared line appearance. 2. Dial the telephone number. Shared line appearances 24 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
Chapter 9: Advanced telephone features Avaya call management systems provide many advanced telephone features such as Call Forwarding, Send All Calls, Abbreviated Dial buttons, and Extension to Cellular. One of these features can be assigned by your system administrator to the feature button on your telephone. The feature button label identifies the feature that has been assigned for your telephone. For more information about the feature administered for your telephone, and for other features that are available for your extension, contact your system administrator. Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 25
Advanced telephone features 26 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
Chapter 10:Avaya Menu You can use the Avaya Menu to adjust and customize phone settings, select the display language, view network settings, and log out. To access the Avaya Menu, press the A button. To exit the Avaya Menu, press the A button twice. The Avaya Menu has five sub-menus: Screen Lets you adjust the display brightness and contrast and turn visual alerting on and off. Sounds Lets you select your ringing pattern, turn button click sounds on and off, and turn error tones on and off. Advanced Lets you select the display language; set automatic gain control on the handset and speaker; or initiate a manual backup/restore if you have a backup/restore file server. See your system administrator for more information. Network Information Shows a summary of network-related parameters for your phone, such as IP parameters and Quality of Service. Log Out Lets you log out of your telephone to prevent unauthorized use during your absence. Note: The sub-menus that appear depend on how your extension was administered. Some sub- menus may not be available. Adjusting the brightness or contrast of the display 1. Press the A button. 2. Press # to continue. 3. Press * to select Screen. 4. Press # to scroll to Bright or Contrast. 5. Press - or + on the volume button to adjust the brightness or contrast. Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 27
Changing the ring pattern 1. Press the A button. 2. Press # to scroll to Sounds. 3. Press * to select Sounds. 4. Press - or + on the volume button to select a ring type. You hear each ring type when you select them. Turning button click sounds on and off 1. Press the A button. 2. Press # to scroll to Sounds. 3. Press * to select Sounds. 4. Press # to select Next. 5. Press - or + on the volume button to turn button click sounds on and off. Turning error tones on or off 1. Press the A button. 2. Press # to scroll to Sounds. 3. Press * to select Sounds. 4. Press # to scroll to Error Tones. 5. Press - or + on the volume button to turn error tones on or off. Avaya Menu 28 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
Turning visual alerting on or off When the Visual Alerting option is turned on, incoming calls cause the LED in the top right corner of the phone to flash. You can turn Visual Alerting on or off. 1. Press the A button. 2. Press # to continue. 3. Press * to select Screen. 4. Press # to scroll to Visual Alert. 5. Press - or + on the volume button to turn visual alerting on or off. Setting automatic gain control Automatic gain control helps to maintain a constant audio level by automatically increasing or decreasing the gain depending upon the signal level. For high level signals, the gain is reduced and for low level signals, the gain is increased. 1. Press the A button. 2. Press # to scroll to Advanced. 3. Press * to select Advanced. 4. Press # to select AGCHandset or AGCSpeaker. 5. Press - or + on the volume button to turn automatic gain control on or off. Changing the language 1. Press the A button. 2. Press # to scroll to Advanced. 3. Press * to select Advanced. Turning visual alerting on or off Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 29
4. Press # to scroll to Language. 5. Press * to select Language. 6. Press # to scroll to the desired language. Note: Other languages may be available. Contact your system administrator. 7. Press * to save your selection. 8. Press + to confirm or - to cancel. Viewing network information 1. Press the A button. 2. Press # to scroll to Network Info. 3. Press * to select Network Info. 4. Press # to scroll to Audio Info, IP Info, QOS, Interfaces, or Miscellaneous. 5. Press * to view information for the item you selected. Avaya Menu 30 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
Index A advanced options setting automatic gain control ..............................29 Advanced Options changing language ...............................................29 advanced telephone features about ....................................................................25 automatic gain control setting ..................................................................29 Avaya menu button click sounds ..............................................28 Avaya Menu ..........................................................27, 28 adjusting brightness or contrast ...........................27 changing ring pattern ...........................................28 error tones ............................................................28 B bridged call appearance about ....................................................................21 joining ...................................................................21 Bridged Calls answering .............................................................21 button click sounds configuring ...........................................................28 C call settings configuring visual alerts .......................................29 call/line appearance button LEDs about ......................................................................8 conference calls about ....................................................................17 adding a person on hold ......................................17 dropping the last person ......................................18 making .................................................................17 putting a call on hold ............................................17 D Display adjusting brightness .............................................27 adjusting contrast .................................................27 E error tones turning off .............................................................28 F feature button LEDs about ......................................................................8 G getting your messages ...............................................19 H handling calls ..............................................................15 hold conference calls ...................................................17 I icons in telephone display about ......................................................................8 incoming calls answering .............................................................15 transferring ...........................................................16 L Language changing ..............................................................29 LEDs about ......................................................................8 legal notices .................................................................2 logging in to your telephone .......................................11 logging out of telephone .............................................11 logging out of your telephone .....................................11 M making calls ................................................................13 muting calls ................................................................15 O outgoing calls making a call ........................................................13 making a call on a bridged call appearance .........22 making a call on a shared line appearance .........24 redialing a number ...............................................13 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 31
P paper labels ..................................................................9 putting a call on hold ..................................................16 R redial ...........................................................................13 Ring Pattern changing ..............................................................28 S shared line appearance about ....................................................................23 answering .............................................................23 joining ...................................................................23 T telephone display icons ................................................8 Transfer ......................................................................16 V viewing network information .......................................30 visual alerts configuring ...........................................................29 voice mail logging in ..............................................................19 Index 32 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010

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Manual ip1603

  • 1. Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide 16-601444 Issue 4 February 2010
  • 2. © 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document might be incorporated in future releases. Note: Using a cell, mobile, or GSM phone, or a two-way radio in close proximity to an Avaya IP telephone might cause interference. Documentation disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User. Link disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya’s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the Avaya Support Web site: http://www.avaya.com/support Licenses USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER'S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEB SITE http://www.avaya.com/support/LicenseInfo/ ("GENERAL LICENSE TERMS"). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT. Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. "Designated Processor" means a single stand-alone computing device. "Server" means a Designated Processor that hosts a software application to be accessed by multiple users. "Software" means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. "Hardware" means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User. License types Designated System(s) License (DS). End User may install and use each copy of the Software on only one Designated Processor, unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User. Avaya may require the Designated Processor(s) to be identified by type, serial number, feature key, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose. Shrinkwrap License (SR). With respect to Software that contains elements provided by third party suppliers, End User may install and use the Software in accordance with the terms and conditions of the applicable license agreements, such as "shrinkwrap" or "clickwrap" license accompanying or applicable to the Software ("Shrinkwrap License"). The text of the Shrinkwrap License will be available from Avaya upon End User’s request (see “Third-party Components" for more information). Copyright Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law. Third-party components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information identifying Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: http://www.avaya.com/support/ThirdPartyLicense/ Preventing toll fraud "Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at +1-800-643-2353 for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site: http://www.avaya.com/support/ Suspected security vulnerabilities with Avaya Products should be reported to Avaya by sending mail to: securityalerts@avaya.com. Trademarks All other trademarks are the property of their respective owners. Downloading documents For the most current versions of documentation, see the Avaya Support Web site: http://www.avaya.com/support Contact Avaya Support Avaya Inc. provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http:// www.avaya.com/support 2 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
  • 3. Contents Chapter 1: Introduction to the 1603/1603SW/1603-I/1603SW-I IP Telephone......................5 Overview of phone buttons and features..........................................................................................................6 LEDs................................................................................................................................................................8 Icons in the telephone display..........................................................................................................................8 Paper labels......................................................................................................................................................9 Chapter 2: Logging in to and out of your telephone............................................................11 Logging in to your telephone..........................................................................................................................11 Logging out of your telephone........................................................................................................................11 Chapter 3: Making calls..........................................................................................................13 Making a call..................................................................................................................................................13 Redialing a number........................................................................................................................................13 Chapter 4: Handling calls......................................................................................................15 Answering a call..............................................................................................................................................15 Muting a call....................................................................................................................................................15 Putting a call on hold......................................................................................................................................16 Transferring a call............................................................................................................................................16 Chapter 5: Conference calls..................................................................................................17 Making a conference call................................................................................................................................17 Adding a person on hold to a conference call................................................................................................17 Putting a conference call on hold....................................................................................................................17 Dropping the last person added from a conference call..................................................................................18 Chapter 6: Getting your messages........................................................................................19 Logging into your voice mail............................................................................................................................19 Chapter 7: Bridged call appearances....................................................................................21 Answering a call on a bridged call appearance..............................................................................................21 Joining a call on a bridged call appearance....................................................................................................21 Making an outgoing call on a bridged call appearance..................................................................................21 Chapter 8: Shared line appearances....................................................................................23 Answering a call on a shared line appearance..............................................................................................23 Joining a call on a shared line appearance....................................................................................................23 Making an outgoing call on a shared line appearance....................................................................................24 Chapter 9: Advanced telephone features..............................................................................25 Chapter 10: Avaya Menu........................................................................................................27 Adjusting the brightness or contrast of the display..........................................................................................27 Changing the ring pattern................................................................................................................................28 Turning button click sounds on and off............................................................................................................28 Turning error tones on or off............................................................................................................................28 Turning visual alerting on or off......................................................................................................................29 Setting automatic gain control........................................................................................................................29 Changing the language..................................................................................................................................29 Viewing network information..........................................................................................................................30 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 3
  • 5. Chapter 1: Introduction to the 1603/1603SW/ 1603-I/1603SW-I IP Telephone The 1603/1603SW/1603-I/1603SW-I telephone is a multiline IP telephone for use with Avaya Communication Manager or Avaya Distributed Office call processing systems. The 1603/1603SW/1603-I/1603SW-I IP telephone puts convenient features and capabilities at your fingertips, including a Conference, Transfer, Hold, and Redial button and a menu of options and settings to customize your phone. Not all features described in this user guide may be available on your telephone. If you find that a feature is not available, contact your system administrator. Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 5
  • 6. Overview of phone buttons and features Name Description Message Waiting Indicator An illuminated red light in the upper-right corner of your phone indicates you have voicemail messages waiting. If Visual Alerting is enabled, this light flashes when you receive an incoming call. Introduction to the 1603/1603SW/1603-I/1603SW-I IP Telephone 6 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
  • 7. Name Description Phone Display There are two lines in the phone display. The phone display presents calling or called party identification, user options, and other information relevant to using the phone. Avaya Menu Press the A button to access the Avaya menu. Press the A button twice to exit the Avaya menu. The Avaya menu provides options that allow you to customize phone settings, select the display language, view network information, and log out. Redial Press the Redial button to dial the last number you dialed. Hold Press the Hold button to put the active call on hold. Conference Press the Conference button to add another party to an existing call. Transfer Press the Transfer button to transfer a call to another number. Drop Press the Drop button to drop the active call. While on a conference call, press the Drop button to drop the last person added to the conference call. Volume Press + or - on the Volume button while active on the handset or speaker to adjust the volume. To adjust the volume of the ringer, press + or - on the Volume button while the handset and speaker are inactive. Mute Press the Mute button to mute a call in progress. To take a call off mute, press Mute again. Speaker Press the Speaker button to use the speakerphone. . Feature Buttons and Call/Line Appearance Buttons There are 3 buttons that can be programmed by the system administrator as either call/line appearance buttons or feature buttons. Press a call/line appearance button to make or answer a call or resume a call on hold. Press a labeled feature button to enable or disable that feature. Typically, two buttons are administered as call/line appearance buttons and one button is administered as a feature button. The feature button provides access to an Avaya call management system feature that has been administered for your extension. The green LED next to the feature button indicates if the feature is currently on or off. If the light is on, the feature is on. For more information about the feature buttons, see Advanced telephone features on page 25. Overview of phone buttons and features Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 7
  • 8. LEDs Each call/line appearance button and feature button has two LEDs, one green and one red, to indicate the status of the call/line appearance or feature. The status is identified by whether the LED is on, off, or blinking as described in the following tables. Table 1: Call/Line Appearance Button LEDs LED Description Steady green Call/line appearance is active. Slow blinking green Call/line appearance is ringing. Fast blinking green Call/line appearance is on hold. Very fast blinking green Conference or Transfer is pending. Steady red Call/line appearance is selected and will be used when you go off-hook. It remains steady red while you use the call/line appearance. Off Call/line appearance is available. Table 2: Feature Button LEDs LED Description Steady green Feature is active. Blinking green Feature is pending (request is being processed and not immediately available). Off Feature is not active. Note: Depending on your call processing system, the feature button LEDs for some features may operate differently. Icons in the telephone display Icons are provided in the phone display to indicate the state of a call and navigation choices. The icons that appear in the phone display are described in the following table. Introduction to the 1603/1603SW/1603-I/1603SW-I IP Telephone 8 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
  • 9. Icon Description Call forward, Send All Calls, or EC500 is active. (These features are available if they have been administered for your telephone.) Incoming call is ringing. Call is active. Call is on hold. Call is on soft hold (when using Conference or Transfer feature). Conference is active. Conference is on hold. Paper labels Next to each call/line appearance button and feature button is a paper label. The label identifies the call/line appearance number or the feature that has been programmed on the button by your system administrator. You can remove the labels if you want to change a label or write on a blank one. Printed labels are also available for your telephone. See your system administrator for more information. Paper labels Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 9
  • 10. Introduction to the 1603/1603SW/1603-I/1603SW-I IP Telephone 10 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
  • 11. Chapter 2: Logging in to and out of your telephone Logging in and out maintains your personal options if you share a telephone with other users, or if you want to use the same extension from another phone. Logging out also prevents unauthorized use of your telephone during an absence. Logging in to your telephone Log in from the initial screen that prompts you for your extension. 1. Enter your extension. 2. Press # to select OK. 3. Enter your password. 4. Press # to select OK. Logging out of your telephone 1. Press the A button. 2. Press # to scroll to Log Out. Note: Log Out is not available if you are on a call. 3. Press * to select Log Out. 4. Press * again to confirm. Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 11
  • 12. Logging in to and out of your telephone 12 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
  • 13. Chapter 3: Making calls Use the procedures in this chapter to make calls from your telephone. Making a call If you are not on a call, simply dial the number you want to call. 1. Lift the handset, press the Speaker button, or press an available call/ line appearance button. 2. Dial the number you want to call. Redialing a number Press the Redial button to call the last number dialed. Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 13
  • 14. Making calls 14 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
  • 15. Chapter 4: Handling calls Use the procedures in this chapter to handle calls from your telephone. This includes procedures such as answering a call, muting a call, and transferring a call. Answering a call When you receive an incoming call, the incoming call is usually selected automatically. However, if you are already on a call or if you receive more than one incoming call at a time, you may need to select the call you want to answer manually. 1. If you are not on another call, do one of the following: • Lift the handset. • Press the call/line appearance button whose green LED flashes for the incoming call. • Press the Speaker button to answer using the speakerphone. 2. If you are on another call, press the call/line appearance button whose green LED flashes for the incoming call. Note: If the Auto Hold (Communication Manager) feature is enabled by your system administrator, you can answer another call without first putting an active call on hold. If Auto Hold is not enabled, you must put your active call on hold before answering the incoming call; otherwise, you will drop the active call when you answer the other one. Muting a call If a call is on mute and you switch between the handset, headset, or speakerphone, the mute will be turned off. When the Mute button light is on, the call is muted. Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 15
  • 16. 1. Press the Mute button during a call so that the other person cannot hear you. 2. Press the Mute button again to unmute the call. Putting a call on hold 1. Press the Hold button to put your active call on hold. The fast blinking green LED next to the call/line appearance button indicates the call is on hold. If the active call is on a line appearance on an Avaya Distributed Office system, the red LED will also be on. 2. To resume the call, press the call/line appearance button for the call on hold. Transferring a call 1. If the call you want to transfer is not your active call, press the call/line appearance button for the call you want to transfer. 2. Press the Transfer button. The very fast blinking green LED next to the call/line appearance button indicates the call is being transferred. If the active call is on a line appearance on an Avaya Distributed Office system, the red LED will also be on. 3. Dial the telephone number. Note: To transfer the call to a call that is on hold, press the call/line appearance button for the call that is on hold. 4. Press the Transfer button again or hang up to complete the transfer. Handling calls 16 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
  • 17. Chapter 5: Conference calls You can use conference calls to speak with up to three people in different locations on the same call. Additional conferencing options may be available through Expanded Meet-Me Conferencing. Contact your system administrator for more information about this feature. Making a conference call 1. While active on a call, press the Conference button. The very fast blinking green LED next to the call/line appearance button indicates the call is being conferenced. If the active call is on a line appearance on an Avaya Distributed Office system, the red LED will also be on. 2. Dial the telephone number. 3. Press the Conference button to add the person to the existing call. Adding a person on hold to a conference call 1. While active on a call, press the Conference button. You hear a dial tone. 2. Press the call/line appearance button of the call on hold. 3. Press the Conference button again to add the person to the conference call. Putting a conference call on hold When you put a conference call on hold, the other parties can still talk to each other. Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 17
  • 18. 1. Press the Hold button during a conference call. The blinking green LED next to the call/line appearance button indicates the conference is on hold. 2. Press the call/line appearance button to resume the conference call. Dropping the last person added from a conference call While active on a conference call, press the Drop button. Conference calls 18 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
  • 19. Chapter 6: Getting your messages The red light on the upper right-hand corner of your telephone is illuminated when you have messages waiting. Your messages are an administered function. Contact your system administrator with any questions. Logging into your voice mail 1. To log in to your voice mail, follow the instructions provided by your system administrator. 2. Follow the voice prompts from your voice mail system. Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 19
  • 20. Getting your messages 20 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
  • 21. Chapter 7: Bridged call appearances Your phone may show one or more bridged call appearances on the display screen in addition to your own call appearances. A bridged call appearance typically belongs to someone else, but bridging allows you to see if that call appearance is in use, answer calls on that appearance, or join a call in progress on that call appearance from your telephone. You can also make outgoing calls on a bridged call appearance when it is not in use. Answering a call on a bridged call appearance To answer a call on a bridged call appearance, press the call/line appearance button associated with the bridged call appearance. Note: The ringing bridged call appearance may be selected automatically if there are no other active calls. If the ringing appearance is displayed, you can answer by picking up the handset or by pressing the Speaker button. If you are on another call when a call comes in to a bridged call appearance, you may have to select the ringing call appearance button (just like for an incoming call to a primary line). Joining a call on a bridged call appearance To join an existing call on a bridged call appearance, press the call/line appearance button associated with the bridged call appearance. Making an outgoing call on a bridged call appearance When you make a call on a bridged call appearance, you are using another person’s call appearance. The caller ID may show the call as coming from you or coming from the person Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 21
  • 22. whose call appearance you are using. If you have any questions about how the name or extension displays to the person you are calling, contact your system administrator. 1. Press the call/line appearance button associated with the bridged call appearance. 2. Dial the telephone number. Bridged call appearances 22 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
  • 23. Chapter 8: Shared line appearances If your call processing system is an Avaya Distributed Office system and depending on how it is configured, your phone may show shared line appearances on the display screen in addition to your own lines. A shared line appearance is a line that is shared among multiple users. You can answer a call, join a call in progress, and make an outgoing call on a shared line appearance. The procedures to answer, join, and make a call on a shared line appearance are similar as those for a bridged appearance. But instead of using another person's line, you are using a shared line. Answering a call on a shared line appearance To answer a call on a shared line appearance, press the call/line appearance button associated with the shared line appearance. Note: The ringing shared line appearance may be selected automatically if there are no other active calls. If the ringing appearance is displayed, you can answer by picking up the handset or by pressing the Speaker button. If you are on another call when a call comes in to a shared line appearance, you may have to select the ringing appearance button (just like for an incoming call to a primary line). Joining a call on a shared line appearance To join an existing call on a shared line appearance, press the call/line appearance button associated with the shared line appearance. Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 23
  • 24. Making an outgoing call on a shared line appearance If you have any questions about how the name or extension displays to the person you are calling when you make a call on a shared line appearance, contact your system administrator. You can make only outside calls on shared line appearances. 1. Press the call/line appearance button associated with the shared line appearance. 2. Dial the telephone number. Shared line appearances 24 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
  • 25. Chapter 9: Advanced telephone features Avaya call management systems provide many advanced telephone features such as Call Forwarding, Send All Calls, Abbreviated Dial buttons, and Extension to Cellular. One of these features can be assigned by your system administrator to the feature button on your telephone. The feature button label identifies the feature that has been assigned for your telephone. For more information about the feature administered for your telephone, and for other features that are available for your extension, contact your system administrator. Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 25
  • 26. Advanced telephone features 26 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
  • 27. Chapter 10:Avaya Menu You can use the Avaya Menu to adjust and customize phone settings, select the display language, view network settings, and log out. To access the Avaya Menu, press the A button. To exit the Avaya Menu, press the A button twice. The Avaya Menu has five sub-menus: Screen Lets you adjust the display brightness and contrast and turn visual alerting on and off. Sounds Lets you select your ringing pattern, turn button click sounds on and off, and turn error tones on and off. Advanced Lets you select the display language; set automatic gain control on the handset and speaker; or initiate a manual backup/restore if you have a backup/restore file server. See your system administrator for more information. Network Information Shows a summary of network-related parameters for your phone, such as IP parameters and Quality of Service. Log Out Lets you log out of your telephone to prevent unauthorized use during your absence. Note: The sub-menus that appear depend on how your extension was administered. Some sub- menus may not be available. Adjusting the brightness or contrast of the display 1. Press the A button. 2. Press # to continue. 3. Press * to select Screen. 4. Press # to scroll to Bright or Contrast. 5. Press - or + on the volume button to adjust the brightness or contrast. Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 27
  • 28. Changing the ring pattern 1. Press the A button. 2. Press # to scroll to Sounds. 3. Press * to select Sounds. 4. Press - or + on the volume button to select a ring type. You hear each ring type when you select them. Turning button click sounds on and off 1. Press the A button. 2. Press # to scroll to Sounds. 3. Press * to select Sounds. 4. Press # to select Next. 5. Press - or + on the volume button to turn button click sounds on and off. Turning error tones on or off 1. Press the A button. 2. Press # to scroll to Sounds. 3. Press * to select Sounds. 4. Press # to scroll to Error Tones. 5. Press - or + on the volume button to turn error tones on or off. Avaya Menu 28 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
  • 29. Turning visual alerting on or off When the Visual Alerting option is turned on, incoming calls cause the LED in the top right corner of the phone to flash. You can turn Visual Alerting on or off. 1. Press the A button. 2. Press # to continue. 3. Press * to select Screen. 4. Press # to scroll to Visual Alert. 5. Press - or + on the volume button to turn visual alerting on or off. Setting automatic gain control Automatic gain control helps to maintain a constant audio level by automatically increasing or decreasing the gain depending upon the signal level. For high level signals, the gain is reduced and for low level signals, the gain is increased. 1. Press the A button. 2. Press # to scroll to Advanced. 3. Press * to select Advanced. 4. Press # to select AGCHandset or AGCSpeaker. 5. Press - or + on the volume button to turn automatic gain control on or off. Changing the language 1. Press the A button. 2. Press # to scroll to Advanced. 3. Press * to select Advanced. Turning visual alerting on or off Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 29
  • 30. 4. Press # to scroll to Language. 5. Press * to select Language. 6. Press # to scroll to the desired language. Note: Other languages may be available. Contact your system administrator. 7. Press * to save your selection. 8. Press + to confirm or - to cancel. Viewing network information 1. Press the A button. 2. Press # to scroll to Network Info. 3. Press * to select Network Info. 4. Press # to scroll to Audio Info, IP Info, QOS, Interfaces, or Miscellaneous. 5. Press * to view information for the item you selected. Avaya Menu 30 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010
  • 31. Index A advanced options setting automatic gain control ..............................29 Advanced Options changing language ...............................................29 advanced telephone features about ....................................................................25 automatic gain control setting ..................................................................29 Avaya menu button click sounds ..............................................28 Avaya Menu ..........................................................27, 28 adjusting brightness or contrast ...........................27 changing ring pattern ...........................................28 error tones ............................................................28 B bridged call appearance about ....................................................................21 joining ...................................................................21 Bridged Calls answering .............................................................21 button click sounds configuring ...........................................................28 C call settings configuring visual alerts .......................................29 call/line appearance button LEDs about ......................................................................8 conference calls about ....................................................................17 adding a person on hold ......................................17 dropping the last person ......................................18 making .................................................................17 putting a call on hold ............................................17 D Display adjusting brightness .............................................27 adjusting contrast .................................................27 E error tones turning off .............................................................28 F feature button LEDs about ......................................................................8 G getting your messages ...............................................19 H handling calls ..............................................................15 hold conference calls ...................................................17 I icons in telephone display about ......................................................................8 incoming calls answering .............................................................15 transferring ...........................................................16 L Language changing ..............................................................29 LEDs about ......................................................................8 legal notices .................................................................2 logging in to your telephone .......................................11 logging out of telephone .............................................11 logging out of your telephone .....................................11 M making calls ................................................................13 muting calls ................................................................15 O outgoing calls making a call ........................................................13 making a call on a bridged call appearance .........22 making a call on a shared line appearance .........24 redialing a number ...............................................13 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010 31
  • 32. P paper labels ..................................................................9 putting a call on hold ..................................................16 R redial ...........................................................................13 Ring Pattern changing ..............................................................28 S shared line appearance about ....................................................................23 answering .............................................................23 joining ...................................................................23 T telephone display icons ................................................8 Transfer ......................................................................16 V viewing network information .......................................30 visual alerts configuring ...........................................................29 voice mail logging in ..............................................................19 Index 32 Avaya 1603/1603SW/1603-I/1603SW-I IP Deskphone User Guide February 2010