Need for better customer services in Valsad district co-operative Bank

The document provides a report on a multi-disciplinary action project conducted to study the need for better customer services at Valsad District Central Cooperative Bank. The report includes an introduction to the bank, an analysis of its strengths, weaknesses, opportunities and threats. It also details the phases of the project which included diagnosing problems, designing solutions, and implementing changes. The findings suggest ways to improve customer services at the bank.