Mark_Wilkinson_Systems_Engineer IV_2
- 1. Mark P. Wilkinson Sr. Systems Engineer Mobile 214.998.8178 9409 Viewside Drive Phone 214.484.9616 Dallas, TX 75231 Email mark_wilk@sbcglobal.net EDUCATION Midwestern State University; BS Business Administration, 1996-2000 SKILLS Highly skilled with providing application and infrastructure software implementation s ervices and corresponding Tier III and IV defect management and corrective action support at a site, client and nationwide deployment level Handled all escalated issues from tickets from the Tier II team including Exchange server issues,SQL table issues,VMWare issues,and other issues that caused a productivity breakdown. Utilized VM Desktop 4.0 to deploy patches to 1600 plus machines Functioning as team lead on Domain Flattening visiting over 30 sites and ensuring a smooth conversion Multiple Exchange migrations from 2000/2003/2007/2010 Extensive involvement with HIPAA (Health Insurance Portability and Accountability Act) as well as with PACS (Picture Archiving and Communication System) as it pertains to Healthcare Worked multiple SOX compliance audits ensuring GP, SL and, Active Directory Rights and OU’s were fully compliant with government regulations Working with MD GP 9.0, MD SL 5.0/7.0 as well as various other applications Tier III responsibilities including the security administration, ensuring full compliance with SOX Part of the SL 7.0 implementation team Involved in front-end testing and load balance consistency Working in tandem with developers, reviewing SQL tables and SQL queries to communicate any issues discovered within the applications Multiple SQL migrations/upgrades from MySQL to SQL 2008 and upgrades from SQL 2000/2005 to SQL 2008 on both physical and virtual machines. Lead on the Workstation Domain Consistency Project which migrated all locals domains into one corporate wide standard domain involving over 30 sites and 900 users Extensive experience as network administrator troubleshooting connectivity as well as implementing networks WAN and WLAN Blackberry Enterprise Server(BES) administrator responsible for ensuring connectivity between Exchange and all user configurations/setups Configured all Blackberrys to connect with Exchange in a 600+ unit environment VMware installation/configuration on multiple PowerEdge Servers Support of all Cisco Video conferencing for our multiple offices in North America, Australia, China, and the EU Extensive experience with Layers 1, 2 and 7 in the OSI model completion Procuring and configuring mobile phones and PDAs using both Windows Mobile and Blackberry environments Administering all Vertex sales tax database updates as well as providing all administrative duties for Track- It 7.0, a ticketing and asset management application Operating systems: Windows 2000, NT, XP, Vista, Server 03,08,12 Novell, Linux, Solaris, Unix Applications: SCCM, SCOM, VMware (VSphere 5.x), Microsoft Dynamics SL 5.0/7.0, MD GP 9.0, Exchange 2003/07/10, Sage MAS 200, Nautilus, Magellan, Novell, VPN Client, Active Directory,
- 2. VMWare, Microsoft Office, Visio, PowerPoint, Access,Lotus Notes/ Domino 8,SharePoint, Sametime, AS/400, Norton Ghost, Altiris, Trackit, Peregrine, Sitescope, Passport,Checkpoint, Symantec, VCM, ServiceNow. Hardware: ESX Servers, SonicWALL, Cisco Routers, HP/Dell Laptops, Televantage Phone Switch/Server. Motorola/Symbol 9090, Ricoh / Hewlett Packard Multifunctional Device, Intel and AMD hardware. Certifications: ITIL 2011, Server 2016 Configuration, Server 2012 R2 Virtualization. Configuring Server 2012 R2 Hyper-V, 2012 R2 Hyper-V Storage, 2012 R2 Hyper-V Network Configuration, Microsoft Azure – Architecting Solutions: Designing a Continuity Strategy/Designing a Management Strategy/Design Websites,Managing Office 365 Cloud Identities, Synchronization, and Clients, Microsoft System Center 2012 R2 – Monitor and Operate: Compliance, VMware Desktop Virtualization , VMware vSphere 5.5 EXPERIENCE: TEKsystems DSC (Ascension) August 2015- Current (project) Systems Engineer IV Lead on the SQL migration project. We are moving 2,800 physicalservers to Hyper-V AppZero Administrator. This is the tool to migrate the health care applications over from the physical machines to the new Hyper-V servers Design and configure all new VMware virtual machines as needed per ministry. Service Now Administrator to ensure all new machines are added and documented. Active directory administrator to ensure each machine and end users are placed in the correct domains with the proper trusts Responsible for all documentation and training for SQL migrations Responsible for all PowerShell scripting involved with the migrations Responsible for creating and maintaining LAB environments for all ministries Solarwinds administrator to ensure server alerts are pushed to the correct teams Assist any issues that tier III is unable to resolve Review GPO’s and edit accordingly. Pushed all patching via SCCM. This was automated via Power Shell scripting. The script I wrote reached out to Microsoft. The second script executed the push to end clients/servers in the change window. System Center Operations Manager (SCOM). All our Hyper-V hosts were monitored via SCOM Microsoft Azure Architecture for cloud applications Office 365 vSphere 5.5 administrator utilizing LUN’s, Local Storage, RAID Arrays Santander Consumer USA January 2014- August 2015 (project) Systems Engineer IV Netwrix domain migration lead Netwrix Administrator to ensure SOX compliance Service Now Administrator Responsible for all Microsoft patches for clients pushed via SCCM and VCM. This included security patches and testing in our lab environment before releasing to the live environment VCM to SCCM 2012 migration team lead Responsible for racking new servers and setting them up via crash cart in the data center Rebuilt Informatica infrastructure due to the disk space was extremely underestimated during the original build out.This was over multiple domains including prod and non-prod Responsible for all the configuration and reporting in Qualys for SOX compliance SolarWinds administrator (monitoring tool)
- 3. Kiwi Syslog Server (SNMP trap) SolarWinds Node Management (NPM) SolarWinds Log&Event manager (Embedded reporting and rules for HIPPA, SOX and other compliance responsibilities) Responsible for running the CAB meetings and documenting all changes to the environment per SOX compliance EMC Isilon administrator On call for overnight severity A issues PowerShell scripting for multiple issues SQL DBA duties for VCM and SCCM 2012 Responsible for all non-Microsoft patching issues Deployed applications to severers and desktops via VCM and SCCM Supported .NET 8.1 issues Qualys Administrator (This is for security and network threats) Lead on VM migration project from 5.1 to 5.5. This was an extremely intense project that pulled in the following teams all working together: ASE, DBA, SE Projects, SE Ops, Compucom Leads, and numerous otherteams as this was a production affecting event that had to be coordinated extremely accurate. Lead on patching Aspect dialers. On the Asset management team ensuring that assets listed in Solar Winds,Service Now, Qualys, SharePoint all stayed in sync Work daily to provide Information Security reports out of Qualys and Netwrix. This is required by SOX. Part of the team lead of moving the Dallas datacenterto Richardson. This required working with multiple teams as there were many nodes that needed to be failed over to ensure production was not affected. Server migrations from multiple domains. Test to Prod. Non-Prod to Prod. This testing was required due to SOX compliance Provided all KB’s within Service Now for knowledge development. Created all ORC’s(Operational Ready Checklist) for server build outs.This was to assist the Service Desk with information on server functionality Lead on package builds deployed by VCM and SCCM. This was done using the import tool or the wizard. All groups were designating by Active Directory which ties into SCCM. SharePoint Administrator which included managing and checking the overall server health and functionality. Monitoring SharePoint disk space usage through the built-in SharePoint reports for each site collection. Analyzing and reporting upon SharePoint usage and activity. Supporting network load balancing needs and ensuring its correct operation (NLB). Regularly auditing the SharePoint environment. Along with otherduties. Admin of vSphere 5.5. This was used to administer all LUN’s and RAID storage machines. Hewlett Packard March 2009- December 2013 Systems Engineer IV Responsible for all Microsoft patches for clients pushed via SCCM. This included security patches and testing in our lab environment before releasing to the live environment Provided all documentation for all patches released through SCCM to ensure Sarbanes Oxley requirements were met SCOM Administrator for Clorox. This involved end-to-end monitoring for the enterprise IT environment, and provides comprehensive views of their health states.These views are key to a rapid and agile response to events that can impact the availability of services the IT department provides its customers.
- 4. Lead for the WYSE Thin Client project rollout. Lead for the Symantec Endpoint Protection Manager (SEPM) 11.1 to 12.1. This required standing up new servers and configuring 12.1 to mimic 11.1 (12.1 had new features) successfully installed on 1600 clients On the Arista ZTP support team. Provided monthly metrics for the team to management to ensure billing accuracy Write all new SLA agreements for new projects Responsible for assisting SEV 1’s and SEV 2’s Documented all install procedures and trouble shooting for the help desk for all new projects/software Real-time locating system(RTLS) for monitoring hardware within our Hewlett Packard campus in Plano via REDPINE Atlas Software Technologies December 2008 – March 2009(Project) RFID SystemDeployment Engineer/Tier III Support Engineer Vmware administrator responsible for installation/configuration of vCenter Constant consolidation of ESX servers by moving Virtual Servers to main ESX servers utilizing Multiple migrations from physical environments to virtual to new ESX box. vCenter Converter RFID Engineer under a SQL platform. Versus RTLS(Real Time Location System) admin. Configured components/networkwithin vCenter Server Responsible for all user rights to the VMware infrastructure. Performed multiple Exchange migrations from 2003 to 2007/2010 for multiple clients Exchange administrator responsible for all mail store database responsibilities and ensuring Active Directory and Exchange were communicating as well as Service Pack updates to support new handhelds,Droid etc.. Performed all SQL migrations from MySQL to SQL 2008 and SQL2000/2005 upgrades to SQL 2008. Performed all Service Pack updates Implementation of Windows 7 from 100+ XP/Vista workstations. This also included training of the new OS. SharePoint 2003/2007 administrator Support for all extensive connectivity issues/configuration for all telephony issues as well as video conference issues for all clients Administrator of BlackBerry Enterprise Server v4.1 with Domino Implemented Microsoft Systems Center for management of all virtual and physicalservers CRM 4.0 administrator providing support and training for HLP’s clients on the structure of CRM Exchange administrator including implementing new policies and procedures for Microsoft Outlook to minimize disk space and performance on the Exchange Server. Handled all VERITAS Backup for all ESX servers Implemented all new ESX servers including the VMware backbone Monitored and provided updates to all servers via Microsoft Systems Center Provided all end clients with Tier II and III support.These issues would be issued by the Help Desk and I would log into the servers to assess issues and travelto site if needed to ensure issue is resolved and assure client Responsible for the deployment and configuration of Radio-frequency identification (RFID) systems for clients across the US and Canada The RFID systemdeployment consisted ofconfiguration and maintenance of databases on a SQL 2005 platform Managed ISum 2 application. The application forward facing the end user that was based on a SQL 2005 platform Troubleshoot all connectivity issues for client sites. This involved site surveys to determine the best approach for the client site as many were remote
- 5. Configuration and maintenance of Windows 2003 Servers on which SQL 2005 and all Global Pooling applications were hosted Configuration of Symbol (Now Motorola) MC9060 devices on the Pocket PC 2003 platform utilizing Microsoft ActiveSync Provided training for all end users on the use of the RFID gun and all policies and procedures that are utilized Maintained and verified all Server 2003/SQL 2008 backups for client sites Provided all connectivity testing and support for assorted types ofconnectivity Writing and testing of SQL scripts to ensure integrity of the database as well as the front end application Deltan Group Inc. January 2008 – December 2008(Project) Application/Network Systems Engineer/ Tier III Support Analyst Provide all level II and III support for all Exchange servers, SQL, servers, Solaris servers, Windows 2003 servers Worked multiple SOX compliance audits ensuring GP, SL and, Active Directory Rights and OU’s were fully compliant for clients that were susceptible to SOX as public companies. Active Directory Administrator. Creating and maintaining policies and trusts,as well as identifying issues escalated by the Help Desk SQL 2000/2005 Administrator providing backend support for MD SL7.0, and MD GP 9.0 and other various SQL driven databases Emphasis within MD SL modules: Accounts Payable, Accounts Receivable, Allocator, Analyzer, Flex Billing, General Ledger, Order Management, Project Controller, and Time and Expense Emphasis within MD GP modules: GP Sys Manager, General Ledger, Purchase Order, Invoicing Managed Exchange 2003/2008 for clients ensuring tie in with Active Directory. Responsible for defragging/compressing Exchange databases utilizing the ESEUTIL utility Lead on the development of Business Continuity Plans for clients Responsible for communicating the specific needs of the accounting department to developers and assisting with report modifications Administrator of StaffMed BES server administrator for 400+ users Implemented Small Business Servers 2003 for clients Provided all technical documentation for clients Configured all PDA’s including both Active Sync and Blackberry Configuration of Sonic Wall firewall/router devices for clients Configuration and administrator of Backup Exec 10.0/11.0 Furmanite Worldwide Inc. February 2006 – January 2008 Business Systems Analyst Responsible for all financial applications escalated tickets from Help Desk. This would include hung batches,server load balancing, and any otherissues that affect financial applications Responsible for providing support in a Microsoft Dynamics environment including Solomon 5.0, Great Plains, and Sage MAS 90 and 200 Ensured Sarbanes Oxley compliance was met as the security administrator for Microsoft Dynamics Solomon and Great Plains Lead on the MAS 200 implementation project from MAS 90 including all change control documentation Interfaced with developers, providing SQL queries and table information, if any backend issues were detected Monitored all Financial Servers ensuring all servers were operational and load balancing worked correctly. If issues were detected redirected end users via Tricerit to operational servers Responsible for overseeing and documenting all Microsoft Dynamics SL 7 testing and userguides
- 6. Obtained and updated Vertex Tax Database Created userguides for both IT and end users for Solomon, Great Plains, Active Directory, and Tricerit (forward facing portal used to launch applications) Administered Trackit (Ticket and Asset tracking software) to meet the company’s needs Provided end user training sessions on Microsoft Dynamics SL 5 Exported complex reports from Microsoft Dynamics SL 5 to meet accounting needs Participated as Lead on Domain Migration project involving over 30 sites and traveling to each site to ensure consistency was met Maintained Active Directory and group policies, ensuring ensured Sarbanes Oxley compliance was met Created and modified PC images using Norton Ghost 8.2 to meet changing organizational needs Administered all cell phone/PDA request and configuration of Windows Mobile 5/6 and Blackberry’s. Created and updated Access Database for asset tracking Monitored Server activity and trouble shot issues via RDP sessions Provided level 2 support on Microsoft Dynamics applications, and level 2 and 3 support on Microsoft Office applications Responsible for troubleshooting and administered Ricoh all-in-one business multi-function devices Created and monitored the company training centre used to train end users for Solomon 5.0 Assisted Accounting with creating complex pivot tables in Excel and assisted with MS Access databases Designated as point person to receive all escalated calls to assist remote users for a multitude of issues CompuCom March 2004 – February 2006 Tier II Remote User Services Analyst Appointed lead for creating all relevant documentation for end users and internal IT related to complex Remote User Services (RUS) Account creation, token extractions, and all othersupport for VPN client Account configuration and trouble shooting for Checkpoint client Provided software updates and patches pushed via Altiris Tier II support for virus removal for all users Tier II/III support for resolving all users hard down, outside of hardware failure Responsible for diagnosing issues to isolate and identify hardware failures Maintained tracking matrix for all issues,solutions,script changes,etc. for Tier II/III weekly conference calls Maintained RUS queue ensuring all users had been contacted and issues were resolved or redirected in a timely manner ensuring SLA criteria were achieved Team lead of Tier II ensuring all Tier I Severity 1 issues were within SLA criteria and were appropriately documented Generated daily Severity 1 reports to be reviewed by client Provided Tier II support for various applications including: Oracle, Orion database, Symantec, Lotus Notes and Sametime, Various Mainframe environments including creation and deletion of sessions.Tier II and III support for Microsoft applications Part of the ticket review team to analyze and create new scripts for incorrect tickets Monitor all agents in Avaya to ensure client SLA is met Affiliated Computer Services July 2002 – March 2004 Service Analyst Coordinated and documented all severity 1 and 2 issues Ensured all operational procedures were executed within the time limitations set by the client Provided domestic and international technical support
- 7. Supported users in various applications including: CentreVu; Impulse (mainframe); Nautilus; Magellan; Novell VPN Client; and various Microsoft applications Worked in conjunction with data security pertaining to the creation of user accounts forNautilus, Mainframe sessions and Windows accounts Documented all calls and email issues in Peregrine Collaborated with the IS team ensuring all web servers were operational Verified and coordinated efforts to return servers to an operational state upon receipt of an alarm in Sitescope. This process was instilled for all web, UNIX, and HP servers References available upon request.