Marriott project
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This document outlines a project aimed at improving English language skills for Marriott hotel staff in China. It details the creation of a website that provides teachers with resources, including teaching ideas, sample dialogues, and scenarios relevant to hotel operations. The goal is for staff to enhance their communication skills effectively when interacting with English-speaking guests.
Marriott project
- 1. English for Marriott Hotel Staff Presented by Toddd Beuckens Maricarmen Cedillo Brandie Conner Chiao-Ling Lu
- 2. Marriott Values: “Our core values make us who we are. As we change and grow, the beliefs that are most important to us stay the same—putting people first, pursuing excellence, embracing change, acting with integrity and serving our world” "Take care of associates and they will take care of the customers.“ http://www.marriott.com/culture-and-values/core-values.mi Marriot strives in meeting customer needs through excellence in quality, service and hospitality. 2
- 3. This project will entail a website This website will provide teachers basic English teaching ideas and training for employees at Marriot hotels in China who wish to improve their English skills. 3
- 4. Teachers will be able to: • utilize easy-to-use teaching ideas and common hotel English expressions • access activities, games, discussion topics, worksheets, and role play situations • engage their students in learning and provide them with relevant materials 4
- 5. Teachers will be able to present to their students: • sample dialogues that students may use as models • scenarios with various functions and situations that hotel employees may face when interacting with English speakers, such as: • Greetings guests • Dealing with requests • completing orders • addressing problems and complaint • giving compliments • answering questions • offering help and advice • explaining instructions/bill settlement • giving directions • answering phone calls 5
- 6. Our goal is that after teachers have used these strategies, hotel employees (staff) will: • learn sentence and grammatical structures, phrases and vocabulary that are specific to the different functions • learn to use idiomatic expressions that will help them improve and facilitate communication on the job • be able to use and apply immediately these expressions and phrases when interacting with guests • be able to answer questions in English regarding airport, restaurants, transportation, etc. 6