Maximizing operational efficiency: Fine-tune your maintenance process and boost NOI
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The document presents a webinar focused on maximizing operational efficiency in maintenance processes within the property management sector, highlighting the importance of effective maintenance. It discusses key challenges, such as staffing shortages and resident dissatisfaction, while also introducing solutions like the Happy Force virtual maintenance service to enhance revenue and resident satisfaction. Attendees are encouraged to engage through questions and provide feedback via a post-webinar survey.
Maximizing operational efficiency: Fine-tune your maintenance process and boost NOI
- 1. 2 2022 © AppFolio, Inc. Confidential
- 2. Maximizing operational efficiency: Fine-tune your maintenance process and boost NOI We’ll get started soon
- 3. 4 2022 © AppFolio, Inc. Confidential Maximizing operational efficiency: Fine-tune your maintenance process and boost NOI
- 4. 5 2022 © AppFolio, Inc. Confidential As an attendee: ● Please ask questions in the Q&A box during our presentation ● You will not be able to engage with the speaker via audio ● Don’t be shy -- when you submit questions, we will try to answer them as we go through our presentation or at the end if there is time And when you log off of the webinar, you’ll be presented with a survey where we’ll ask you a few questions about what you thought, so please be sure to let us know - we really do thrive on the feedback we receive!
- 5. 6 2022 © AppFolio, Inc. Confidential Senior Director, Industry Principal AppFolio Stacy Holden Field Solution Engineer AppFolio Jeffrey Juarez-Palma Founder & CEO HappyCo Jindou Lee Sales Engineer HappyCo David Morse Presenters
- 6. 7 2022 © AppFolio, Inc. Confidential Maximizing revenue & profit 7 2022 survey results Conducted March-May 2022 | 1,076 Responses Operational efficiency HR, staffing & recruitment
- 7. 8 2022 © AppFolio, Inc. Confidential Why is maintenance so important?
- 8. 9 2022 © AppFolio, Inc. Confidential Top Challenging Tasks: Operational Efficiencies On a scale of 1-5, with 5 being the most challenging, please rate the following activities related to operational efficiencies:
- 9. 10 2022 © AppFolio, Inc. Confidential Inspire confidence that maintenance teams and vendors are equipped with best-in-class maintenance solutions that drive higher value for owners and facilitate exceptional resident experiences.
- 10. 11 2022 © AppFolio, Inc. Confidential Staffing and vendor shortages Faulty integrations & lack of centralization Resident dissatisfaction in multifamily Obstacles in maintenance workflows
- 11. 12 2022 © AppFolio, Inc. Confidential Source: U.S. Bureau of Labor Statistics It’s hard to hire. Job Openings: January 2020 - September 2022
- 12. 13 2022 © AppFolio, Inc. Confidential Turnover of maintenance team each year 60% Data source: HappyCo client data
- 13. 14 2022 © AppFolio, Inc. Confidential 14 DEMO
- 14. 15 2022 © AppFolio, Inc. Confidential Only 31% of renters would recommend their property manager to a friend or colleague. Customer service is more challenging of renters were disappointed with their property manager in the past year 74% Source: AppFolio 2022 U.S. Resident Motivations
- 15. 16 2022 © AppFolio, Inc. Confidential 1 out of 12 residents have a positive maintenance experience 1/12 Compared to before the pandemic, how important is responsiveness to maintenance issues now? Data source: HappyCo client data Source: AppFolio 2022 U.S. Resident Motivations
- 16. 17 2022 © AppFolio, Inc. Confidential Increase NOI: Happy Force is a virtual maintenance solution that is a fraction of the cost of hiring additional onsite staff. Maintenance workload reduction: Happy Force technicians can solve 20%* of all work orders submitted. Increase resident satisfaction: Our professional, remote technicians have an average 87* NPS. Faster problem resolution: ● Happy Force attempts to contact all residents who submitted work orders. ● Technicians troubleshoots common, non-emergency problems. *Data Source: HappyCo Client Data, July-Sept. 22
- 17. 18 2022 © AppFolio, Inc. Confidential Our operations depend on technology
- 18. 19 2022 © AppFolio, Inc. Confidential 43% Source: PM Top Challenges and Integrations, 2022 don’t agree their integrations live up to their expectations
- 19. 20 2022 © AppFolio, Inc. Confidential 20 2022 © AppFolio, Inc. Confidential Level up your integrations The AppFolio Stack™ Marketplace seamlessly integrates the industry’s top proptech solutions within AppFolio Property Manager. PM moves out tenant PM initiates inspection workflow task (pre move out / move out / move in) Generates conditions, damage Task is created once inspection has concluded Work order created in APM Updates reflected in work order Updates to tasks in HappyCo Task is completed in HappyCo Work order marked complete, unit is set to Rent Ready
- 20. 21 2022 © AppFolio, Inc. Confidential 21 DEMO
- 21. 22 2022 © AppFolio, Inc. Confidential Centralization Leverage thoughtful integrations to centralize operations and deliver a great experience for residents, owners, and team members Modernize your maintenance workflows with technology Communication Make maintenance your competitive differentiator and exceed resident expectations. Automation Streamline workflows to save time, reduce frustration and give your team the space to focus on meaningful work.
- 22. 23 2022 © AppFolio, Inc. Confidential Would you like a customized demo of AppFolio Property Manager? 23 Poll
- 23. 24 2022 © AppFolio, Inc. Confidential Ask us anything. 24 Questions?
- 24. 25 2022 © AppFolio, Inc. Confidential Thank you