Membership Intro Presentation
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Davor Meersman gave a presentation about his current research and a COST International Network. Regarding his research, he completed a PhD on domain-driven innovation using action research and design science across several domains. He is now a researcher at iMinds iLab.o living lab, focusing on smart cities, eHealth, future internet, and other areas. The COST network aims to establish integrated service perspectives across software, processes, hardware, humans and platforms to support user-centric service innovation and education in service science across Europe. Contact information was provided at the end.
Membership Intro Presentation
- 1. Membership Intro Presentation Davor Meersman ISSIP Education & Research SIG 12 June 2013
- 2. 2 topics • Current research • COST International Network for Research, Exploration, and Advancement of Service Science
- 3. Research • PhD • Curtin University (Perth, Australia) • May 2009 - May 2013 • Domain-Driven Innovation: Principles and Practice • Hybrid methodology (action research + design science) • 4 domains: • Real Estate CRM (Malaysia) • Scuba Diving Equipment (Australia + USA) • Online Travel (Belgium + Netherlands) • Ambient Assisted Living (Australia) DDI: knowledge-based collaborative innovation by actors in a domain on the basis of a shared domain model for reasoning, knowledge discovery, communication, and information sharing.
- 4. Research Legend DOMAIN ELICITATION DOMAIN MODELLING NEEDS ELICITATION NEEDS LADDERING ATOMISATION RECOMBINATION DEPLOYMENT Product Manuals Actor Actionable patterns Design documents Project deliverables Market research CRM data Usage data Functional consequences Properties/ functions Training manuals Personas Expert interviews Vendor data Lexon base Object Process Quality Patent data Candidates Engineers Designers SVN OEM Monitoring Knowledge patterns Repository Industry domain element Innovation process stage Pattern OPAQ concept Data object Industry standards Sensor data Service repositoryBusiness rules DOMAIN ELICITATION DOMAIN MODELLING BIFURCATION RECOMBINATION DEPLOYMENT Product Manual Actor Expert interviews Vendor data Lexon base Object Process Quality Insurance domain model Engineers Business Analysts Domain ExpertsCRM domain model Legend Repository Industry domain element Innovation process stage Domain model OPAQ concept Real Estate domain model Legend DOMAIN ELICITATION DOMAIN MODELLING NEEDS ELICITATION ATOMISATION Product Manuals Actor Actionable patterns Design documents Market research Properties/ functions Training manuals Expert interviews Lexon base Object Process Quality Engineers Domain experts OEM Knowledge patterns Repository Industry domain element Innovation process stage Pattern OPAQ concept Knowledge objects RECOMBINATION DEPLOYMENT Patent data Candidates Legend DOMAIN ELICITATION DOMAIN MODELLING NEEDS ELICITATION NEEDS LADDERING SOLUTION DEPLOYMENT UCO Actionable patterns Industry standards Travel bookings User feedback User testing Expert interviews Vendor data Lexon base DAO LCO Travel agents Hotels Community leaders Knowledge patterns Repository Industry domain element Innovation process stage Pattern Sub-ontology User element Peripheral data Unlinked or uncaptured data Legend DOMAIN ELICITATION DOMAIN MODELLING NEEDS ELICITATION NEEDS LADDERING SOLUTION DEPLOYMENT NHMRC guidelines Actor Actionable patterns Medicare listings Sensor data Patient data Functional consequences Project deliverables Personas Expert interviews Technical specifications Lexon base Object Process Quality Service Value Network Service Analytics Knowledge patterns Repository Industry domain element Innovation process stage Pattern OPAQ concept Data object Business rules Service Repository Patient rules
- 5. Research • @iMinds iLab.o • iMinds = independent Flemish ICT research org uniting 1000 researchers • iLab.o = one of largest living labs in the world • in terms of users: active base of 40k people • in terms of projects: • Smart Cities • eHealth • Future Internet • Telecom and Media • Industrial Services
- 6. ServiceScience COST TDP • COST: European Cooperation in Science and Technology (www.cost.eu) • Europe’s longest-running intergovernmental framework for science and technology cooperation. • Funds creation of collaborative and open networks (i.e. COST Actions), bringing together knowledge communities from all over Europe and the world. • 35 Member Countries • Near Neighbour countries • International Partner Countries
- 7. ServiceScience COST TDP • International Network for Research, Exploration, and Advancement of Service Science • 46+ partners • 12 countries (EU + US + AU) • Aligned with ISSIP (Ambassadorship, ISSIP, ISSIP Germany) • Open to join • Deadline: Friday 14 June 2013 (!) • Abstract available upon request Living Lab Software-oriented - Service Computing - Service Engineering - Software-as-a-Service - Service-Oriented Architecture - Cloud Computing - Web Services - Linked Services - Data Mining Process-oriented - Service Management - Business Modelling - Service Value Networks - Performance Evaluation - Service Analytics - Supply Chain Services - Manufacturing Services - Government Services - Retail Services - Health Services - Energy Services Hardware-oriented - Internet of Things - Mobile Technologies - Wireless Technologies - Smart Sensors - Sensor Networks - Consumer Electronics - Embedded Systems - Cyber-Physical Systems Human-oriented - Service Design - Service Co-creation - User Innovation - Service Marketing - User Experience - Customer Experience - Service Blueprint - Personal Data Services - Quantified Self Services - Vendor Relationship Mgt Platform-oriented - Service Platforms - Technology Platforms - Product Platforms - Multi-Sided Market Platforms - Supply Chain Platforms - Industry Platforms -Policy Platforms Listen Provide Create Experience Decisions Behaviour Identity Innovate Innovate
- 8. ServiceScience COST TDP • The ServiceScience COST TDP intends to bridge, expand, and explore these domains in the context of Service Science by employing COST Tools in order to: • Establish integrated service perspectives that will allow researchers from the Service Science sub-domains to work more closely together and reap the benefits from each others’ perspectives; • Bring to bear and formalise the role of the platform in service innovation, selection, composition, and delivery in order to understand and support the innovation of both the typically slower platform life cycle and the more responsive service layer in a single framework; • Reorient existing research, frameworks, and perspectives in favour of user- centricity in order to allow users (and their personal data) to securely interact with online and offline service ecosystems with less friction; and • Create a framework, professional profiles, education centres, and MOOCs for educating the next generation of European service researchers and practitioners.
- 9. Contact Mobile | +32 477 514 581 Skype | davor.meersman Twitter | @poesys Meet me | doodle.com/meersman Email | davor.meersman@iminds.be Web | smit.vub.ac.be/iLab.o Blog | davormeersman.wordpress.com LinkedIn | linkedin.com/in/davormeersman Publications | curtin.academia.edu/DavorMeersman •