Michael%20Lanza[1]revised (2)
- 1. Michael Lanza 542 South Higley Road #97 Mesa AZ 85206 Telephone: (815) 451-7742 Professional To work in the Telecommunications Industry as a Telecommunications Objective: Analyst, and advance my professional development while making a significant contribution to the financial success of the company. Education: California State University, Turlock California Previously enrolled in MBA program Suffolk University, Boston, Massachusetts Received Bachelor of Science Degree in Business Administration with a major in Business Management. Graduated Cum Laude. Experience: 2009-Present: Wireless Communications Inc. Raleigh, North Carolina System Technologist _________________________ Diagnose and correct system capabilities pertaining to our customer’s analog and digital radio frequency products such as Motorola Smartnet and Smartzone systems. Work closely with our largest customer Wake County, supporting their eight site Simulcast Smartzone system. Participate in On Call after hours service support on a rotating basis. 2003- 2009: Motorola Schaumburg, Illinois Smartnet System Technologist _________________________ Performed post-sale technical trouble shooting and support for various Smartnet controllers, base stations , repeaters, secure encryption, and 3rd party products. Worked over the telephone on a daily basis assisting Motorola customers, and authorized Motorola service shops within the United States with technical issues.
- 2. 1999- 2003: E911 System Technologist _____________________ Provided post- sale technical telephone support for various E911 products, Teltronics Centralink E911, Palladium, and Plant Equipment. Basic background in PBX programming was required for working with Centralink switch. Supported 3rd party products such as Dictaphone or recording equipment. 1993- 1999: Digital Equipment Corporation Santa Clara, California Telecom Analyst _____________ Responsible for trouble shooting both data and voice problems on a Daily basis. Supported an AT&T Definity G2 PBX switch and worked on adding, deleting , changing, and moving telephones. Supported ten remote sites in the Western United States with AT&T 75 switches, Centrx, and Nortel. Also responsible for working WAN and LAN Issues working with Digital Equipment Corporation switches, routers, and bridges. Interfaced with wiring and outside vendors daily. 1991-1993: Computer Operator III __________________ Senior Operator supporting internal customers within Digital. responsibilities included running backups, restoring files when needed by our system managers and support personnel. Monitored all systems in the data center using DCM as a basis. Worked on data center related projects assigned by management Such as physical inventory. 1989- 1991: Customer Administration Services Specialist I _____________________________________ Pre-ship Customer Service Representative for commercial accounts and Lockheed Missles and Space Company account. Responsibilities included entering all orders received from the sales representatives into Focus. Tracked and expedited orders with manufacturing on a daily basis. Responsibilities included: visiting the buyers at general procurement daily, assisting with problems on pending orders, tracking requests for quotes and price sheets.
- 3. 1987-1989: Operations Supervisor B – Salem, New Hampshire ________________________________________ Responsible for supervising, organizing, planning, and directing Activities of the data center, tape library, and report distribution. Developed standards of performance for direct subordinates, periodically analyzed and evaluated performance, and recommended measures for their improvement. 1986-1987: Computer Operator III – Salem, New Hampshire 1984-1986: Computer Operator III – Nashua, New Hampshire 1981- 1984: Compugraphic Corporation North Reading, Massachusetts Computer Operator Certifications: A+ References: References provided upon request.