Mich Con Wireless Case Study

Michigan Consolidated Gas Company implemented a mobile computing solution to improve productivity and customer service for its 1,000 field workers spread across a large geographic area. The solution included mobile computers, a wireless data network, and work management software. This allowed schedules and work updates to be shared in real-time between field workers and dispatchers. As a result, MichCon saw improved customer response times and greater flexibility in assigning workers. The project was successful due to commitment from employees and leadership across the company.