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Frequently	
  Asked	
  Ques0ons	
  
grovo.com
Microlearning for Transformation, Not Information Transfer
#microlearning
@learninkhurgin
grovo.com
Spread the word
“Joy is the feeling of one’s power
increasing.”
grovo.com
Friedrich Nietzsche,
Philosopher
Learning in short, focused bursts
grovo.com
Microlearning
grovo.com
What does microlearning look like?
Format can vary as long as it’s short and focused
Elearning
 Mobile learning
 Traditional formats
The world is changing
faster than ever.
grovo.com
Why learn in short, focused bursts?
“HR needs to do better in leading change in the organization. We will need to focus
on the benefits of the change before enabling, energizing and empowering the team
to execute.”


“The transformation...was a little scary for a lot of people. We had to build lots of new
behaviors into the ranks. But one of the things I absolutely love… is that learning was
at the table from the very beginning and for the entire transformation journey.”
“Yesterday's learning curve has become today's race track, and that means building
a superior learning organization is now a necessity for any company that wants to be
a top competitor.” 
Continuous change is the new status quo
grovo.com
HR and L&D organizations at the forefront recognize the need to invest in and adapt to these trends
Our intuitions about learning are
often spectacularly wrong.
grovo.com
Why learn in short, focused bursts?
grovo.com
grovo.com
Why learn in short, focused bursts?
Our brains learn best in bursts.
A quick detour down memory
lane
grovo.com
Working memory
grovo.com
Short-term memory
grovo.com
Working memory
Long-term memory
grovo.com
Short-term memory
Working memory
grovo.com
Why learn in short, focused bursts?
Let’s recap...
The world is changing
faster than ever
Our intuitions about
learning are often
spectacularly wrong
Our brains learn best in
bursts
How to develop your team with
microlearning


grovo.com
Effective workplace learning doesn’t just
increase what employees know--it
transforms what they do.
grovo.com
Step 1: Investigate the problem
Identify target behaviors
Behaviors
●  Giving effective feedback
●  Managing an innovation project
●  Delivering an inspiring presentation
●  Pitching a new idea
●  Coding a website
●  Playing jazz guitar
●  Baking desserts
●  etc.
grovo.com
Define management standards for your organization

grovo.com
Effective workplace learning doesn’t just
increase what employees know--it
transforms what they do.
grovo.com
Don’t start designing around the points
that you or an SME find important.
Interview your audience first to learn why
they succeed or fail at the target
behaviors.
Identify target behaviors Talk to your learners
Step 1: Investigate the problem
grovo.com
What to ask learners
●  When do you succeed at this behavior?
●  When do you fail?
●  Do you ever avoid it?
●  Were you even aware you had to do it?
●  What would make this behavior easier for you?
grovo.com
Effective workplace learning doesn’t just
increase what employees know--it
transforms what they do.
grovo.com
Don’t start designing around the points
that you or an SME find important.
Interview your audience first to learn why
they succeed or fail at the target
behaviors.
Talk to your learners
Most things we want to learn are
intimidating when taken as a whole.
Break behaviors down so that people can
learn the parts one at a time.
Define microbehaviorsIdentify target behaviors
Step 1: Investigate the problem
Giving effective feedback in microbehaviors
●  Prepare to give feedback
●  Give clear feedback using SBI (situation, behavior,
impact)
●  Follow-up on feedback
grovo.com
What behavior(s) are your
people going to learn?
grovo.com
Capture and keep attention with short
bursts of daily learning. Start with
fundamentals and build up gradually. End
every lesson with some application.
grovo.com
Step 2: Create microlearning experiences
5-10 minutes per day
grovo.com
The Almost Perfect Lesson
●  Aha Moment (story, reflection, surprising question, etc.)
●  Key message
●  How to
●  Example
●  Practice
●  Call-to-action
How to teach a microbehavior
grovo.com
Capture and keep attention with short
bursts of daily learning. Start with
fundamentals and build up gradually. End
every lesson with some application.
grovo.com
Step 2: Create microlearning experiences
5-10 minutes per day
Learning events are typically forgetting
events - when we learn something once,
our skills and knowledge decay soon
after. To fight forgetting, space learning
out and help your audience review what
they’ve already learned.


Fight forgetting
grovo.com
Monday
Learn microbehavior 1. Practice. Preview microbehavior 2.
Tuesday
Review microbehavior 1. Learn microbehavior 2. Practice. Preview microbehavior 3.
Wednesday
Review microbehavior 2. Learn microbehavior 3. Practice. Preview microbehavior 4.
Thursday
Review microbehavior 3. Learn microbehavior 4. Practice. Preview microbehavior 5.

Friday
Review microbehavior 4. Learn microbehavior 5. Practice. Get ready to perform.
Sample week of microlearning
Capture and keep attention with short
bursts of daily learning. Start with
fundamentals and build up gradually. End
every lesson with some application.
grovo.com
Step 2: Create microlearning experiences
5-10 minutes per day
Learning events are typically forgetting
events - when we learn something once,
our skills and knowledge decay soon
after. To fight forgetting, space learning
out and help your audience review what
they’ve already learned.


Fight forgetting
Microlearning before and after live
sessions means the time you spend in
person is time better spent.
Blend with live sessions
How would you break your
chosen behavior into a week of
microlearning?
grovo.com
We don’t just learn willy nilly - when we’re
not truly motivated, we don’t pay enough
attention to learn effectively.
grovo.com
Step 3: Launch a microlearning campaign
Find the point of need
Get ready for the point of need
Motivation is highest and training time needed/available
is lowest approaching the point of need.
Point of
need
Time
Amount of
training
needed
Motivation
to learn
Point of
need
Time
Amount of
training
needed
Sweet spot
Motivation
to learn
Get ready for the point of need
Motivation is highest and training time needed/available
is lowest approaching the point of need.
grovo.com
Points of need can be
●  Someone’s current work
●  An upcoming performance
●  A new role or expectation
●  A company-wide initiative
●  A pressing problem
●  Constructive feedback
●  etc.
We don’t just learn willy nilly - when we’re
not truly motivated, we don’t pay enough
attention to learn effectively.
grovo.com
Step 3: Launch a microlearning campaign
Find the point of need
Think like a marketer - let your learners
know what’s coming and why they should
care, across multiple channels. 

Launch with fanfare
Promote, promote, promote...

grovo.com
We don’t just learn willy nilly - when we’re
not truly motivated, we don’t pay enough
attention to learn effectively.
grovo.com
Step 3: Launch a microlearning campaign
Find the point of need
Think like a marketer - let your learners
know what’s coming and why they should
care, across multiple channels. 

Launch with fanfare
Get learners to publicly commit to
learning, changing their behaviors, or
preparing for the point of need. When
people state their intentions, they’re more
likely to go through with them.
Get their buy-in
What is the point of need for your
microlearning campaign?
grovo.com
grovo.com
Tracking learner progress
●  Milestones
●  Performance rubric
●  Feedback from role models
●  Likert scales
grovo.com
Tracking learner progress
Next Steps
grovo.com
MICROLEARNING FOR TRANSFORMATION, NOT INFORMATION TRANSFER
#CLOwebinar
	
   	
  
	
  	
  
Register for the next webinar!
[TITLE OF UPCOMING WEBINAR]
Day, Month 0, 2016
Webinars start at 2 p.m. Eastern / 11 a.m. Pacific
Register for all upcoming Chief Learning Officer
Webinars at events.clomedia.com/webinars
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MICROLEARNING FOR TRANSFORMATION, NOT INFORMATION TRANSFER

  • 1. #CLOwebinar The presentation will begin at the top of the hour. A dial in number will not be provided. Listen to today’s webinar using your computer’s speakers or headphones. Welcome to the webinar!
  • 2. #CLOwebinar         Tools You Can Use Audio Control –  A dial in number will not be provided. –  Adjust the volume on your computer or headphones
  • 3. #CLOwebinar Questions and Handouts You can submit questions by clicking on this icon here. You can download a PDF of the slide deck by clicking here.
  • 4. #CLOwebinar         1. May I receive a copy of the slides? YES! Click on the handouts list located on the right portion of your screen. 2. May I review the webinar recording at a later date? YES! You may log in again using today’s link to review the presentation on-demand. 3. Is this webinar HRCI or SHRM certified? YES! The HRCI and SHRM certification codes will be sent in the same follow up email as the recording Frequently  Asked  Ques0ons  
  • 7. “Joy is the feeling of one’s power increasing.” grovo.com Friedrich Nietzsche, Philosopher
  • 8. Learning in short, focused bursts grovo.com Microlearning
  • 9. grovo.com What does microlearning look like? Format can vary as long as it’s short and focused Elearning Mobile learning Traditional formats
  • 10. The world is changing faster than ever. grovo.com Why learn in short, focused bursts?
  • 11. “HR needs to do better in leading change in the organization. We will need to focus on the benefits of the change before enabling, energizing and empowering the team to execute.” “The transformation...was a little scary for a lot of people. We had to build lots of new behaviors into the ranks. But one of the things I absolutely love… is that learning was at the table from the very beginning and for the entire transformation journey.” “Yesterday's learning curve has become today's race track, and that means building a superior learning organization is now a necessity for any company that wants to be a top competitor.” Continuous change is the new status quo grovo.com HR and L&D organizations at the forefront recognize the need to invest in and adapt to these trends
  • 12. Our intuitions about learning are often spectacularly wrong. grovo.com Why learn in short, focused bursts?
  • 14. grovo.com Why learn in short, focused bursts? Our brains learn best in bursts.
  • 15. A quick detour down memory lane grovo.com
  • 19. grovo.com Why learn in short, focused bursts? Let’s recap... The world is changing faster than ever Our intuitions about learning are often spectacularly wrong Our brains learn best in bursts
  • 20. How to develop your team with microlearning grovo.com
  • 21. Effective workplace learning doesn’t just increase what employees know--it transforms what they do. grovo.com Step 1: Investigate the problem Identify target behaviors
  • 22. Behaviors ●  Giving effective feedback ●  Managing an innovation project ●  Delivering an inspiring presentation ●  Pitching a new idea ●  Coding a website ●  Playing jazz guitar ●  Baking desserts ●  etc. grovo.com
  • 23. Define management standards for your organization grovo.com
  • 24. Effective workplace learning doesn’t just increase what employees know--it transforms what they do. grovo.com Don’t start designing around the points that you or an SME find important. Interview your audience first to learn why they succeed or fail at the target behaviors. Identify target behaviors Talk to your learners Step 1: Investigate the problem
  • 25. grovo.com What to ask learners ●  When do you succeed at this behavior? ●  When do you fail? ●  Do you ever avoid it? ●  Were you even aware you had to do it? ●  What would make this behavior easier for you?
  • 27. Effective workplace learning doesn’t just increase what employees know--it transforms what they do. grovo.com Don’t start designing around the points that you or an SME find important. Interview your audience first to learn why they succeed or fail at the target behaviors. Talk to your learners Most things we want to learn are intimidating when taken as a whole. Break behaviors down so that people can learn the parts one at a time. Define microbehaviorsIdentify target behaviors Step 1: Investigate the problem
  • 28. Giving effective feedback in microbehaviors ●  Prepare to give feedback ●  Give clear feedback using SBI (situation, behavior, impact) ●  Follow-up on feedback grovo.com
  • 29. What behavior(s) are your people going to learn? grovo.com
  • 30. Capture and keep attention with short bursts of daily learning. Start with fundamentals and build up gradually. End every lesson with some application. grovo.com Step 2: Create microlearning experiences 5-10 minutes per day
  • 31. grovo.com The Almost Perfect Lesson ●  Aha Moment (story, reflection, surprising question, etc.) ●  Key message ●  How to ●  Example ●  Practice ●  Call-to-action How to teach a microbehavior
  • 33. Capture and keep attention with short bursts of daily learning. Start with fundamentals and build up gradually. End every lesson with some application. grovo.com Step 2: Create microlearning experiences 5-10 minutes per day Learning events are typically forgetting events - when we learn something once, our skills and knowledge decay soon after. To fight forgetting, space learning out and help your audience review what they’ve already learned. Fight forgetting
  • 34. grovo.com Monday Learn microbehavior 1. Practice. Preview microbehavior 2. Tuesday Review microbehavior 1. Learn microbehavior 2. Practice. Preview microbehavior 3. Wednesday Review microbehavior 2. Learn microbehavior 3. Practice. Preview microbehavior 4. Thursday Review microbehavior 3. Learn microbehavior 4. Practice. Preview microbehavior 5. Friday Review microbehavior 4. Learn microbehavior 5. Practice. Get ready to perform. Sample week of microlearning
  • 35. Capture and keep attention with short bursts of daily learning. Start with fundamentals and build up gradually. End every lesson with some application. grovo.com Step 2: Create microlearning experiences 5-10 minutes per day Learning events are typically forgetting events - when we learn something once, our skills and knowledge decay soon after. To fight forgetting, space learning out and help your audience review what they’ve already learned. Fight forgetting Microlearning before and after live sessions means the time you spend in person is time better spent. Blend with live sessions
  • 36. How would you break your chosen behavior into a week of microlearning? grovo.com
  • 37. We don’t just learn willy nilly - when we’re not truly motivated, we don’t pay enough attention to learn effectively. grovo.com Step 3: Launch a microlearning campaign Find the point of need
  • 38. Get ready for the point of need Motivation is highest and training time needed/available is lowest approaching the point of need. Point of need Time Amount of training needed Motivation to learn
  • 39. Point of need Time Amount of training needed Sweet spot Motivation to learn Get ready for the point of need Motivation is highest and training time needed/available is lowest approaching the point of need.
  • 40. grovo.com Points of need can be ●  Someone’s current work ●  An upcoming performance ●  A new role or expectation ●  A company-wide initiative ●  A pressing problem ●  Constructive feedback ●  etc.
  • 41. We don’t just learn willy nilly - when we’re not truly motivated, we don’t pay enough attention to learn effectively. grovo.com Step 3: Launch a microlearning campaign Find the point of need Think like a marketer - let your learners know what’s coming and why they should care, across multiple channels. Launch with fanfare
  • 43. We don’t just learn willy nilly - when we’re not truly motivated, we don’t pay enough attention to learn effectively. grovo.com Step 3: Launch a microlearning campaign Find the point of need Think like a marketer - let your learners know what’s coming and why they should care, across multiple channels. Launch with fanfare Get learners to publicly commit to learning, changing their behaviors, or preparing for the point of need. When people state their intentions, they’re more likely to go through with them. Get their buy-in
  • 44. What is the point of need for your microlearning campaign? grovo.com
  • 45. grovo.com Tracking learner progress ●  Milestones ●  Performance rubric ●  Feedback from role models ●  Likert scales
  • 49. #CLOwebinar         Register for the next webinar! [TITLE OF UPCOMING WEBINAR] Day, Month 0, 2016 Webinars start at 2 p.m. Eastern / 11 a.m. Pacific Register for all upcoming Chief Learning Officer Webinars at events.clomedia.com/webinars OR click the icon on the widget bar!