[MindsLab] Company Introduction

MindsLab provides
AI Platform
http://mindslab.ai
Big Data Analytics, Artificial Intelligence, Smart Machine

MindsLab Inc.
ⓒ 2017, MindsLab. All Rights Reserved 2
Key Tech : Voice Recognition based on Deep Learning,
Text Analytics, Chatbot, Big Data
Founded: January, 2014 Fund Raised : US $5M (2015~2016)
Key Solutions : AI Platform
Minds VOC
(Voice of Customer)
Smart Machine
KeyCustomers: LG Electronics
Samsung non-life Insurance
Samsung Electronics America
Locations: South Korea, Silicon Valley, New York
Forbes Asia : 10 South Korean Startups Breaking Out in 2017
AI: MindsLab

Who we are
MindsLab is an AI Platform Company
We are a joint-venture company invested by ETRI and PWC
3 locations and 50 professionals.
Global recognition for R&D and AI Solutions
Seoul
Sales & Mkt.
Chuncheon
AI Call Center
New York
Global R&D,
Sales & Mkt
Daejeon
HQ, R&D
Pangyo
R&D, Platform,
Smart Machine
Vancouver
Global
Learning Ctr.
Silicon
Valley
Vision AI R&D
Our Network
Partners
• Electronics and Telecommunications Research Institute
• Statistics Dep. Seoul National University
• Deep Learning Lab. Kangwon University
• Center of Creative Economy and Innovation
Affiliates
• MindsLab Inc. in United States
• InterMinds (Advertisement Technology Company)
• CallMinds (AI based Contact Center Outsourcing Co.)
Our Resources
Employee 50+
Offices 7
PwC ConsultingFounding Shareholders Investors
(2015)(2016)

Snapshots
Top 10 South Korean Startup, Forbes Asia
100 R&D Best Practice Award (2014)
Minister Award, Public Technology
Commercialization (2016)
Ministry of Science ICT and Future
Planning
Exobrain Phase II
From big data to machine
learning to artificial
intelligence, this three-year-
old enterprise service startup
is raking in 2.1 million a year.
It ‘s a young but fast-rising
competitor among Korea’s
advanced technology
startups.
Source: 10 South Korean Startups Breaking Out In 2017, 2017. 1. 17, Elaine Ramirez
“
Wise QA service, by using texts
and the calls
2017: First use of Wise QA,
tuning and setting up related
infrastructure

AI Startup Network Program
MindsLab runs its own education program to raise AI experts
20 tutors completed the program in November, 2016 and 30 tutors in May, 2017
In June of 2017 specialized AI expert program, maum Academy, is open to public
Five bodies work together in order to develop AI eco system and recruit AI startups
AI StartupContest(Jul-Sep)
TechContribution&Investment
AppliedAIProductsandServices
MarketingActivities

1. Company
2-1. AI Platform “maum.ai”
2-2. Minds VOC
2-3. Smart Speaker “ASCAR”
2. Business
CONTENTS
6ⓒ 2017, MindsLab. All Rights Reserved

AI Platform maum.ai
One AI Platform
AI Engine
- AI engine
- Deep Learning
Algorithm
- Machine learning data
- Exo-brain
Deep Learning
Algorithms
-Unsupervised Learning
-Supervised Learning
-Reinforcement Learning
Machine Learning
Data
- Speech corpus
- Natural language corpus
- Conversation corpus
- Service-related data
Exo-brain
-Scalable to self-learning, -
-self-verification and
integrity checking, and
accumulation of
knowledge base
Minds VOC
- AI Call Center (“Virtual
Assistant”)
- Real-Time Voice
Recognition (“REVO”)
AI Chatbot Service
1. Basic service
2. Affiliate service
3. AI start-up service
Smart Machine
- AI speaker (“ASCAR”)
- Smart toy
- Smart drones
- Robot services
Scalability for various
apps and services
AI
Edification
Commerci-
alization

The Structure of AI Platform
Deep Learning algorithm, engines, training data, AI services, and smart machine
Vertical
Market
Application
Smart
Machines
Bot
Platform
Algorithms
Recording
VOC / QC Analysis
AI Finance
AI Contact Center
AI English Education
Deep Learning
And Other algorithms
Machine
Learning
Data
AI Speaker
Smart Toy
Robot/ Drone
Voice Corpus
NLP Corpus
Conversation Corpus
Service related Data
Engines
NLP
Conversational Chatbot
Q&A
Business

AI Engines
Maum.ai has Engine Bot and Service Bot
Service bot is the combination of engine bots with contents
EngineBot
ServiceBot
Finance
News
Summary
Bible
Kids
Wiki
VOC
English
Dialogue Act
AnalysisSTT TTS
Natural
Language
Understanding
Word
Embedding
Sentiment
Analysis
STT TTS
Natural
Language
Understanding
English
Education
Combinationof
Engine
Contents
Dialogue
Domain
Analysis
Spoken
Dialogue
Engine
Chat Bot
Question
Answering
DNN
Document
Classification
Machine
Learning
Data
Mining
Predictive
Analysis
Search
Engine
Big Data
Image
Classification
Face
Recognition
Optical
Character
Recognition
Video
Analysis

AI Platform maum.ai
Features & Benefits AI Platform maum.ai
Large ecosystem of
all partners, such as
AI corporations, AI Tutors,
and developers
English and Korean
Capacity to expand on
other languages
Use for corporations,
users and developers
Cloud Service
Provide Cloud-based
AI Service
Business
Adaptability
Ecosystem Multi-LanguageEcosystem

AI Platform maum.ai
One AI Platform with Minds Lab
AI Platform maum.ai (launchedon March 13th, 2017)

This is how maum.ai is trained
Trained with 300 Million sentences and 9.6 Billion words
With this excessive amount of training, maum.ai is progressing continuously
Wiki/News
Data
VoiceData
Intension
Classification
Data
Q&A
Data
AI Service

AI Platform, maum.ai
Data Input & Output AI Products & Solutions AI Service
Video
Image
Text /
Emoticon
Audio
Bluetooth,
Speakers,
and smart
microphone
Speech
Recognition
AI Speaker
ASCA
R
Robots,
Drones
Smartphone
and smart
gadget
Messenger
web/app
Enterprise Solutions
MINDs
BOT
Commerce
“Conversational
Commerce”
MINDs
VA/ATP
MINDs
VOC
Consumer AI products/Services
MINDs
Assistant
AI Personal Assistant
MINDs
RYL
Personalized recording
service
(Record Your Life)
Smart
Machine
Smart speaker, drones
Smart service robot etc.
Contact Center
AI virtual
assistant/tutor
Analysis
VOC Analysis and
speech recognition
Agent Support
System
(MINDs RS)
FAQ News
MINDs
Assistant
Banking Finance
MINDs QC
MINDs RYL
…
Homepage Chatbot
https://youtu.be/lYUx89pWbCY
English Conversation
https://youtu.be/2ovoPmKwxlg
AI Call Center (MINDs VOC)
https://youtu.be/xmz7_iZAyVs

maumis …
Understanding the intension and the sentiment of the speaker
Not dependable, but creating its own conversation
Easy to use & Existing code is convertible to the system
Easy to work with other systems(SDS, ExoBrain, HyperNet, DB..
Quick answers & limitless interface

1. Company
2-2. Minds VOC
2. Business
CONTENTS

Problems & Solutions (MINDs VOC)
Manual
Transcription
Delayed
Report
Missing
Information
False
Alarm
Accurate
Reports
Real-time
Detection
Thorough
Analysis
Automatic
Transcription

Application of Minds VOC/QC
• Summarizes the call
• Categorizes the call by contents
• Discovers the cause of the
complaints
• Analyzes causes and common
consumer complaints
• Investigates aspects on the
complaints to prevent them
• Compliance Risk Sensor
• Detects incomplete sales
• Keyword Analysis on the call
contents
• Analyzes the conversation
patterns of each agents
• Reporting/Real-time monitoring
• Monitors the calls for inappropriate
words and manners
• Analyzes agents with different
genders, age groups and
background
Inbound
Call
Issue/Risk
Mgmt.
QA
TM Appl.
• Evaluates ways to improve work
performance
• Offers product info on different
client’s need
• Offers info on the quality of
customer service and sales practice
Operation
improv.

1. Company
2-2. Minds VOC
2. Business
CONTENTS

SVR Kit
Using Deep Learning Technology, SVR(Smart Voice Recognition) Kit is an essential tool for
developing voice recognition products. “It is the world’s first portable AI kit”
Convenience
 Client can use the services any places with wired or
wireless network
(Ethernet, LTE/ WiFi )
 User-friendly experience
One Solution for developing any types of
voice recognition services
 Peripheral on One board
 Offering wire/ wireless service using AI Platform
 Keyword Spotting
 Voice Recognition Engine on a server
 Acoustic Noise Cancelation
 Acoustic Echo Cancelation
 Applicable to Bluetooth Speaker , Smart toy Robot,
Service Robot , Smart Electronics
 ODM, OEM, Module, Customization
Connected to
Car Audio Systems
Connected to
Bluetooth Speakers
SVR Kit
Smart Phone
Smart Phone Wireless
Broadband Router
Wire
Broadband Router
Human
AUX Out
Voice

ASCAR

ASCAR for English Education
Available both with scripted and unscripted English conversation
Scripted Conversation
Hello. May I have your
order?
Which hamburger do
you like to order?
Which drink do you
want? We have coke,
sprite and orange
juice
I want to order
a hamburger
Cheese burger,
please
I will choose
sprite
Total cost is twelve
dollars and fifty cents.
To go?
Human
Agent
Hello. I am Jessica
Knock, Knock. Anna
come back later.
Yes. It is very famous
movie.
And I loved it
Do you want to
build a snowman~
Oh you know
Frozen?
How tall are
you?
I am about eighteen
centimeters tall.
Human
Agent
Unscripted
1. Semantic Errors
Find the semantic errors of the speech and offer
suggested answers
Score an Intonation and the Stress of the speech by
comparing with the native speakers
2. Pronunciation Clinic

Translation

[MindsLab] Company Introduction

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