MIS 09 E-Commerce
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The document discusses various aspects of e-commerce, emphasizing its role in enhancing business processes through information technology, including models like B2B, B2C, C2B, and C2C interactions. It highlights the significance of efficient supplier interactions and the growing online retail market, alongside the government-to-citizen (G2C) and government-to-government (G2G) communications. The content underscores the broad applications of e-commerce beyond mere online shopping, suggesting that it includes various transaction processing systems and information delivery methods.
MIS 09 E-Commerce
- 1. Management information systemThird Year Information TechnologyPart 09E-commerceTushar B Kute,Department of Information Technology,Sandip Institute of Technology and Research Centre, Nashikhttp://www.tusharkute.com
- 2. What is e Commerce?e commerce is enabling or achieving your business objectives by using information technology to enhance or transform your business processes.
- 3. E-commerceIt is second big application next to ERP. With the advent of internet technology, ecommerce today covers an entire scope online including design and developing, marketing, selling, delivering, servicing and paying for goods.Some ecommerce applications add order tracking as feature for customer to know delivery of status of order.
- 4. Amazon
- 6. BOB ibanking
- 10. e commerceBusiness to business (B2B)Buyer and seller are business organizations.Business to Consumer (B2C)Website and portals to offer information about product.Retail Sales, Customer SupportConsumer to Business (C2B)Customer initiates action after logging to seller’s website.Consumer to Consumer (C2C)Online Auctions
- 11. B2BInformation delivery applicationIssuing business circularsProduct catalogue publicationNews clippingsMessaging Transaction processing applicationOrder processingOrder executionPayment processing Money transfer
- 12. B2CInformation delivery and sharingOrganization’s manualDatabase of knowledgeBusiness informationTransaction processing applicationPayment of employeesIssues of shared / bondsDelivery through courier
- 13. C2BInformation delivery and sharingDownloading of information from website/portalViewing the bank balanceSeeing manuals/drawings/pictures/images etc.Transaction processing applicationsRequesting an itemObtaining travel advanceInquiry processingCredit paymentsCash withdraw through ATM
- 14. C2CInformation delivery and sharingMessaging emailReportsNews groupsInterest groupsTransaction processing applicationPayment approvalsMemosSanctions and confirmationsIssues and receipts
- 15. Intermediaries in ecommerceHardware suppliers: server, clients, routers and network card providersNetwork access providers: ISP, EDI, DoTInformation access providers: browsers such as Netscape, Adobe and IE.Payment Processors: Master Card, VisaWebsite Design Providers: Consultant and Web development companies.Web directory providers: Yahoo, Alta Vista, Lycos
- 17. eCommerceecommerce is more then just an online shop selling goods…. Businesses make huge savings by more efficient interaction with their suppliers or buyers.A local pharmacist orders 60% of his supplies from an overseas pharmaceutical suppliers website and saves 5% in his purchases - is this ecommerce? A remote Fiji resort attracts guests from the USA after several exchanges of email. Is this ecommerce?
- 18. Global 400 million users of Internet worldwide 1999 US online retail sales - US$20bn. Forrester Research2000 US online retail sales - US$30bn+ Forrester ResearchUS Online buying will reach US$6.9 trillion 2004. Forrester Researchelectronic payment of bills and banking will cost US Postal Service $17bn over 10 years.
- 19. G2C (government to citizen)Government-to-Citizen (abbreviated G2C) is the communication link between a government and private individuals or residents. Such G2C communication most often refers to that which takes place through Information Communication Technologies (or ICTs), but can also include direct mail and media campaigns. G2C can take place at the federal, state, and local levels.G2C will aim at connecting citizens to government byTalking to citizens and supporting accountability.Listening to citizens and improving democracy.
- 20. G2cAreas of connection E-citizenE-transportE-medicineE-EducationE-Registration
- 21. g2c
- 22. c2gIt mainly constitutes the area where the citizen interact with government. It will include areas like citizens vote for the government, census, taxation etc.E-democracy.
- 24. g2gIt is also referred as e-administration. It involves improving government process byCutting costs, Managing performanceMaking Strategic connections within governmentCreating empowerment.E-secretariatE-policeE-court
- 26. referenceWamanJawadekar, "Management Information Systems” , 4th Edition, Tata McGraw-Hill Publishing Company Limited.