MIS of HDFC Bank
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HDFC, established in 1977, is India's first specialized mortgage company and a major provider of housing finance, also offering various financial services. The organization is managed by a competent board focusing on strategic goals, aiming to maintain its premier position in housing finance and fostering relationships with clients. Despite challenges in standardizing its management information system, HDFC seeks to improve efficiency through better training and quality software development.
MIS of HDFC Bank
- 1. MIS of HDFC Presented by:- Gagan Doshi
- 3. About Housing Development Finance Corporation Limited(HDFC) is an Indian financial conglomerate based in Mumbai, India. It was founded in 1977 as the first specialized mortgage company in India. HDFC was promoted by the Industrial Credit and Investment Corporation of India. It is a major provider of finance for housing in India. It also has a presence in banking, life and general insurance, asset management, venture capital and education loans.
- 4. Organisation & Management HDFC is a professionally managed organisation with a board of directors consisting of eminent persons, professionals who represent various fields including finance, taxation, construction and urban policy & development. The board primarily focuses on strategy formulation, policy and control, designed to deliver increasing value to stakeholders. Mr. Deepak S. Parekh Chairman Mr. Keshub Mahindra Vice Chairman Mr. Keki. M. Mistry Vice Chairman & CEO
- 5. HDFC Goals Develop close relationships with individual households. Maintain our position as the premier housing finance institution in the country. Transform ideas into viable and creative solutions. To grow through diversification by gaining leverage from our existing client base. To nurture the values and ethos of Brand HDFC through all its Subsidiaries and Associate Companies.
- 6. Subsidiaries and Associate companies of HDFC HDFC Bank HDFC Asset Management Company Ltd HDFC Standard Life Insurance Company Limited HDFC Sales HDFC ERGO General Insurance Company ltd ( formerly HDFC General Insurance Company Ltd) HDFC Investments Ltd GRUH Finance Ltd.
- 7. Management Information System(MIS) Management Information System (MIS) is an integrated information system used by the managers to perform their operations and functions. It helps management in their Decision Making. G. B. Davis defines management information system as “an integrated man/machine system for providing information to support the operations, management and decision-making functions in an organization”.
- 8. Advantages of MIS Enhance communication among employees. Deliver complex material throughout the institution. Provide an objective system for recording and aggregating information. Reduce expenses related to labor-intensive manual activities. Support the organization's strategic goals and direction.
- 9. Information System in HDFC Information technology can be a strategic tool in making HDFC more efficient and effective. HDFC can reach more people in more efficient way by implementing right management information system. IT creates an evolution in whole world in every business and so in banking system. Due to IS employees can easily connect with other branches, customer service get improved, online banking emerged and lot of others benefits.
- 10. Main services Consumer Banking HDFC Bank Consumer Banking services provides complete banking solutions to individual clients across India. Wholesale Banking HDFC Bank Wholesale Banking services provides complete banking solutions to corporates and institutional clients from private and public sectors across India.
- 11. Organisational Resources Application Software:- General Application Software : Microsoft Office NOD32 Anti-Virus Adobe Reader Database management software Integrated software : CLARIS , LOTUS Specific Application Software : HR software called “ATLAS” Accounting software called “TALLY” Marketing software called “ CALLPAN” Financial software called “SPSS”
- 12. Topology used in HDFC Hybrid Topology is used in HDFC which consists of ring and bus network. The bus trunk serves as a backbone of network.
- 13. Transaction Processing System(TPS) TYPE : Operational-level INPUTS : Transactions, Events PROCESSING : Updating OUTPUTS : Detailed Reports USERS : Operations Personnel, Supervisors DECISION-MAKING : Highly Structured EXAMPLE: Payroll, Accounts Payable
- 14. Payroll Symbolic representation for a Payroll TPS
- 15. Employee Record All employees are supposed to login when they enter the bank and logout when they exit. The software used is called “EMPOWER”. This device is connected with the HUB which continuously makes record of their hours spent in the bank. This help management to monitor the working efficiency of an employee.
- 16. Employee Job Login Employee Job Logout Software Called “EMPOWER” HUB
- 18. Funds Transfer FAST PATH 1006 Go to the option by using the Fast Path 1006
- 19. Challenges faced by HDFC Proper MIS is not able to form as it lacks standarisation and is rapidly growing. Sometimes there is lack of commitment from the management. There is resistance of change.
- 20. Recommendations Software industry needs to do more in developing quality software. Proper training should be given to everyone about how to use the software efficiently. Capacity within institution should be managed properly.