Mobility needs at an enterprise level
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The document discusses the widespread adoption of mobile technology, with predictions of significant growth in mobile applications and enterprise mobility solutions. It emphasizes the importance of a comprehensive mobility strategy that integrates technology, user engagement, and process transformation to drive digital transformation within organizations. Key trends include a rise in the use of mobile devices, increased reliance on mobile solutions for business, and emerging technologies like the Internet of Everything.
Mobility needs at an enterprise level
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- 2. 2 5 Billion people or 70% of the World‘s population have Mobile phones
- 3. 3 Cognizant.com 3 Case Studies & References The world is changing; are the businesses ready!
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- 8. 8 New Form Factors influencing Mobile Business applications of technology
- 9. 9 Holistic Connectivity is On the Horizon Integrated Holistic systems will start to link up devices, goods and services in the home and beyond so that each components works in loop step with the rest.
- 10. 10 Mobile will play a bigger Role in the Near-Future PAST PRESENT FUTURE The next generation ―Thermostat‖ that programs itself around the user‘s pattern Light bulbs which can ‗on or off‘ automatically ,blinking to indicate an incoming call or notification in tandem operating through a smartphone A system in which an array of devices and services (Glasses, appliances, mobile devices, vehicles) communicate and operate in tandem
- 11. 11 Enterprise Mobile Trends and Biz Drivers 1 1 18 of IT spending on mobility by 2017 ($600 Bn Approx.) % 480 workforce to depend on Mobile solutions for work by 2015 Million $3.1 By 2017, Global EMM market to reach Billion Enterprises to maintain their own Appstore by 2017 67% of enterprises will adopt MDM solution by 2017 500% in Mobile CRM apps in 2014 Mobile Web of Fortune 500 companies to deploy HTML5 mobile apps 75% Web connected devices by 2018 mobile connected devices by 2018 10 $18 By 2019, Wearable market to reach Billion 31 Billion By 2019, IoE solutions to grow $7.1 Trillion Billion $181 Billion By 2017, BYOD market enterprises to enforce BYOD policies by 201750% enterprises already support some form of BYOD89% IT decision makers are currently/planning to support BYOD75% BYOD of all tablets will be deployed by enterprises 20% CYOD,BYOC&BYOA Device level policies Data level policies tables to ship in 2014 $174 Billion 2014: A prominent year in Enterprise Mobility Enterprise AppStore – A reality One view – Any platform Empower Everyone – BYOD Internet of everything Productivity = Work – Boundaries MBaaS Context Aware Omni channel Beacon Next Gen answer for mobile-first enterprise New dimension of Awareness Only way forward Your virtual companion Market by 2017 $7.7 Billion $96 Billion impact on annual consumer spending by 2015 10% will be continuously tracked by 2015 retail sales via smartphone $12 Billion devices with support for beacon technology world population 560 Million 2Million Mobile Vs Web
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- 14. 14 Digital Transformation Journey to transform your Enterprise Leverage Mobile / Digital Assets Re-building your existing processes to fit seamlessly into the mobile paradigm Metamorphosis of business models catalyzed by new age mobile innovations (NFC, AR..) xx Convergence of SMAC forces to make that digital leap xx Process Transformation Digital Transformation Mobile Enabling Enabling existing channels on a mobile device Wider reach and improved access Incorporating process efficiency across all functions in an enterprise Improved revenues through better customer experience and segmentation using advanced Analytics Integrate Social, Analytics and other digital elements into the mobile experience to drive enterprise digital transformation Business Model Innovation Get Started Get Competitive Lead the Competition
- 15. 15 Moving Towards System of Engagement Moving towards building User Integrated Platform Views
- 17. 17 Strategy Mobility Roadmap and roll-out strategies with clear time-to-market advantage MOBILITY NEEDS @ ENTERPRISE Design Concept to design of mobile solutions that is focused on consumers Architecture Enterprise architecture with mobile first design concepts. Need for multi-OS and future proof roadmap is increasing Testing Test strategy definition and need for multi-device and multi-OS testing. Additionally need for performance testing. Life Cycle Management Apart from distribution, there is a clear need for management of the apps through the life cycle of pre & post production Support Pro-active post-production support needs are increasing by the day as multi-OS needs have become a reality Managed Mobility Opex based management of mobile devices, data plans, security, updates and upgrades are a reality even in large enterprises Development Cross platform vs native vs html5 development strategy. Focus on agile based continuous development process for shorter time-to-market
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- 19. 19 Strategy Deliver a comprehensive enterprise mobility strategy, an architecture blueprint and a practical roadmap to support current and future business models, and business processes required to effectively define and deliver digital transformation within an organization in a cost effective manner. Mobility Consulting Advisory Services Business Strategy Tech Strategy
- 20. 20 30% reduction in Customer Journey time
- 21. 21 Lessons Learnt • Mobile applications are individually small but collectively start to change the way the business works • Mobile applications allow the bridging of physical and digital environments
- 22. 22 In most of the organizations, design is still usually thought of last rather than FIRST.
- 23. 23 Rethink and Extend Mobile Service Design Context “Success or failure is often determined on the drawing board” ROBERT J. MCKAIN Fewer buttons, more gestures
- 24. 24 Be Simple – Touch the Future • Virtual shopping experience with 3D pharmacy store. • Interactive mobile shopping with Pharmacist Avatar • 4.5 Star Rating • Newer Revenue Stream S e l e c t e d f o r m o s t i n n o v a t i v e m o b i l e a p p s c a t e g o r y a t M I T X I n n o v a t i o n A w a r d s 2 0 1 3 SIMPLIFYING THE SHOPPING EXPERIENCE
- 25. 25 Lessons Learnt • Idea-POC-Pilot-Scale is an excellent model to follow • Over-investing in the early stages is a very good idea • Requires stronger project management than regular IT projects – greater number of unknowns and variables.
- 26. 26 ARCHITECTURE ENTERPRISES FACE A GAMUT OF CHALLENGES AS THEY EMBARK ON MOBILITY INITIATIVES KEY CHALLENGES IN ARCHITECTING MOBILE APPLICATION Cost considerations B2C vs B2B Apps Technology Choice Platform choice Supported Device models Integration Needs Build vs Buy Support & Maintenance models
- 27. 27 Security and Integration should drive architecture principles
- 28. 28 Architecture for easy scalability Plug-n-play architecture without any hard-binding between the components Content Management System to ensure easy scalability & customization Mobile Friendly services Maximum use of reusable components to reduce cost & decrease time to market In-app Analytics to measure usage & derive insights Offline Capability for non-stop access
- 29. 29 VIRTUALIZING THE AIRPORT JOURNEY UK Airport 360 view of Customer journey °
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- 32. 32 Holistic Connectivity is On the Horizon
- 33. 33 Holistic Connectivity is On the Horizon
- 34. 34 Lessons Learnt • High number of unknowns while connecting to existing legacy environments – mix & match is tricky • Product maturity is low. Expect roadbumps • Platformisation & Continuous Feature Addition • Adoption requires more than launching the app
- 35. 35 Development Methodology √ Agile in a Box √ Onsite – Offshore Framework Build / Develop √ Coding Standards App Development - Factory Model √ App factory – Development Cycle √ Managed Support Services JAMBUL √ Mobile App Rapid development Mobility Shared Services √ MAMS Model √ Coding Reviews MOBILE APPLICATION DEVELOPMENT – BEST PRACTICES √ Leveraging Reusable Components √ Usage of Static Code Analyzer √ Unit test Automation
- 36. 36 Lessons Learnt • Mission critical/ Life Critical applications via mobile • Leapfrog web technologies • Real time data matters • Scaling is difficult in emerging technology. Investment required. • Creative solutions always exist
- 37. 37 TESTING Tools Types Infra Cross Platform Automation on Devices & Simulators plugged with frameworks for reusability analysis Mobility Testing Make your own End to End Mobile QA strategy Customize, Design, Execute and Certify Save Cost through increased Automation and Virtualization Solve your problems innovatively Project specific QA strategy for mobile for recommendations on Process ,Tools , Infra Private Secure Cloud for On Demand Devices on Cloud with automation support User Experience- Network Validation, Compliance verification, performance & security testing Platform
- 38. 38 LIFE CYCLE MANAGEMENT Customer context Product description Mobile Enterprise App Catalog Security & Provisioning Platformization Ready Industry & Enterprise apps Un-middleware Complete app-lifecycle management solution Comprehensive security, simplified Integration Lifecycle mgmt. BYOD Immediate productivity gains Cost of mobilizing workflows, compliance, productivity gains Distribute apps & content effectively Security & control w/o dependencies
- 39. 39 MANAGED MOBILITY OPEX BASED APPROACH TOWARDS MANAGING MOBILE Solution Enterprise Managed Mobility: Mobile Enable your Enterprise 6 2 3 4 5 PROGRAM MANAGEMENT MOBILE APPS (Reusable Components, App- Suite, Custom Apps) DEVICES (Servers, End Devices) NETWORK (Cloud, 3G/4G/Wifi, TEMS) MANAGED SERVICES Factors Costs • Minimal Upfront Investment • Opex Based • Visibility to future costs Operations • No hassle of dealing with multiple vendors • Single Helpdesk • Improved productivity Technology • Ability to start small • Easy Scalability • Future Proof Solutions • Minimizes technology risks 1 ADVISORY SERVICES
- 40. 40 Bringing it all together for cross functional benefits 40 Mobile 1.0 Enable core systems on mobile Mobile enable “time sensitive” activities Eliminate work duplication and paperwork Focus on “Day in the life” of a user Make processes collaborative & social Leverage native device features Leverage device interactivity to optimize processes Maximize self-service Through mobile Add context to information Combine context and physical objects Simplify complex processes through interactivity Pin to Product Transformation Mobile 2.0 Mobile 3.0 Decouple info access from time and location
- 41. 41 Lessons Learnt • SMAC technologies work together, with sensors, for the best results • Business change and transformation potential of mobile • Recognizing the new SOE Stack
- 42. 42 BECAUSE EVERYTHING IS UP FOR GRABS (AGAIN) … “We are in era where we are re-imagining nearly everything … powered by new devices, plus connectivity, plus new user interfaces, plus beauty….” —Mary Meeker - Kleiner Perkins Caufield & Byers
- 43. 43 THANKYOU Happy Teacher‘s Day! Happy Janmashtmi! Arjun Ahlawat