Modul 4 - Disruptions
- 2. Contents • EC Regulation 261/2004 • Right to Care • Cancellations • Delays • Denied Boarding • Diversions • Schedule Changes
- 3. EC Regulation 261/2004 • Regulation covering passenger rights in the event of Denied boarding, long flight delay or flight cancellation. • Passenger notice must be available for passengers at ticket desk. • Check-in notice must be displayed in the check- in area. • Refund/Re-accommodation and Right to Care is mandatory even if disruption is outside control of airline.
- 4. Article 9 – Right to Care • Meals and refreshments in reasonable relation to the waiting time. • 2 phone calls, telex or fax messages, or e-mails. • Hotel accommodation where necessary. • Transport between airport and place of accommodation – hotel or other.
- 5. Cancellations If the flight is cancelled passengers are entitled to: • Full refund of unused sectors. Or • Re-accommodation on alternative flight(s) at the earliest opportunity and the Right to care. • Compensation – Unless airline proves extraordinary circumstances
- 6. Delays If the flight is delayed by more than 2 hours passengers are entitled to: • Full refund of unused sectors. Or • Re-accommodation on alternative flight(s) at the earliest opportunity and the Right to care. • Compensation if flight delay is over 3 hours - Unless airline proves extraordinary circumstances
- 7. Denied Boarding If the passenger is involuntarily denied boarding they are entitled to the following: • Full refund of unused sectors. Or • Re-accommodation on alternative flight(s) at the earliest opportunity and the Right to care. • Compensation – Payable by cheque.
- 8. Diversions • Passengers must be advised as soon as possible. • Passengers who choose not to travel may request refund or re-accommodation. • Transport by coach will be provided free of charge to original destination. • No reimbursement for taxi, rail or car hire unless coaches are unavailable. • Closing flight is responsibility of original airport not diversion airport.
- 9. Schedule Changes • Passengers are recommended to review their flight booking prior to departure via the Manage My Booking section on our website. • Ryanair will notify passenger by e-mail address provided at time of booking. • If schedule change is greater than 2 hours passenger can be re-accommodated or refunded. • If a passenger misses their flight because of a schedule change, change to next flight free of charge.