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A Tool Kit for Credit Union
  Leaders and Lenders
      Module Five
Why do more women than men start
businesses in Canada but more men grow
them?
What barriers do women face in growing
their businesses?
How can credit union leaders and lenders
better support women to grow their
businesses?
Vancity Community Foundation undertook
  Women Entrepreneurs: Financing
       Opportunities for Growth
project between 2011 – 2013 to address
             these questions.

    The project included extensive
research and a pilot project for women
           entrepreneurs.
The content of this tool kit reflects what we
 learned from project participants, service
  providers and advisors about how credit
    unions in Canada can better support
 women to grow their businesses and, by
    extension, support greater economic
          activity and job creation.
Welcome to Module Five:

  Women Entrepreneurs: An
  Emerging Growth Market
    Around The World
“..this isn’t a commentary on what women can and
   cannot do, nor do we want to discount our male
   fellows, who are exceptional in their own right.

  Instead, this is a challenge to push past this
  rhetoric of “we need to invest in women because
  they yield results”—and focus on the how, the
  who, and with how much money.

  The why should no longer be a question.”

                                           Nidhi Chaudry, September 2012
                     http://www.nextbillion.net/blogpost.aspx?blogid=2942
Introduction
• The previous modules were intended to
  enhance understanding about the role of
  credit unions leaders and lenders and how
  they can support women entrepreneurs to
  grow their businesses.
• This module highlights why and how
  organizations around the world are
  supporting women’s businesses at key
  stages of growth
Women Entrepreneurs: Need to
       Position as Economic Drivers
Around the world
   – women continue to start and grow businesses at a remarkable
     rate – owning approximately 38% of all small businesses

   – there is a growing recognition that microfinance is good for
     women but only part of the solution

   – forward thinking financial service and other organizations are
     investing in services & programming to reach women
     entrepreneurs and foster their business growth

   – the importance of reaching and serving established, small
     women-owned businesses that want to grow but need help is
     gaining momentum (the “missing middle”)
The “Missing Middle”
• Economist C. Kauffmann originally coined the term the
  “missing middle”. It referred to small and medium-sized
  enterprises (SMEs) in emerging countries that often find
  it difficult to access financing, especially when compared
  to micro enterprises and very large enterprises.

• Missing middle now used to refer to segment of women
  entrepreneurs with profitable small companies who want
  to grow but often cannot readily find the financing, tools
  and networks needed to do so.
The Missing Middle – why focus on this
  stage of women-owned business?
• Many policies and programs address the needs
  of women business owners at the two ends of
  the entrepreneurial spectrum – very small/start-
  up businesses or large, fast growing, venture-
  backed enterprises.
• A dearth of attention is paid to the “missing
  middle” – owners of small, established
  enterprises, particularly those with revenues
  between $100,000 - $999,000 (Research in
  Brief, Womenable, May 2007)
Understanding the Missing Middle
In 2006, an pilot survey of members of
the National Association of Women Business
Owners (US) was conducted.

Those surveyed who fit their definition of the
“missing middle:”
   – had been in business for at least 3 years, and
   – had 2005 revenues between $100,000 – $999,999
The survey revealed several key findings.
Key Finding – A Desire for Growth
 Missing middle women business owners:
 – have a strong desire for growth and a greater
   than average need for assistance to achieve
   that goal
    • 57% would like to grow their businesses
      and need help
    • 64% are searching for specific growth tools
Key Finding: Need Help to Grow
They want to grow their businesses but
don’t know how.
– 67% want to learn from each other
– 54% say they lack managerial skills
– 42% interested in finding a mentor
– 38% say they lack mentors or role models
Targeting the Missing Middle:
       What’s Happening:
Here are three examples of initiatives aimed at
supporting the growth of existing, small
businesses;
1) Enterprising Women’s Growth Programme (UK)
http://www.enterprising-women.org

2) Count Me In’s Make Mine a Million (US)
http://makemineamillion.org/about/

3) Ernst & Young’s Entrepreneurial Winning Women (US)
http://www.ey.com/us/entrepreneurialwinningwomen
Enterprising Women’s Growth
                Programme (UK)
• Enterprising Women started in 2006 in response to recognized need
  to unlock and stimulate the economic potential of women’s
  entrepreneurship.
• Targets women business owners with annual revenues between
  £100,000 and £1.4m
• Programme Model: selected applicants participate in 6 days of
  intensive, interactive training plus access mentoring and coaching.
  End goal for participants is to develop a “Strategic Action Plan” for
  business growth. Elements include:
    1.   Overcoming personal barriers, developing management and leadership skills
    2.   Prioritising most feasible business growth model
    3.   Principles of finance, investing in growth & accessing finance
    4.   Managing growth, recruitment, building & leading teams
Make Mine a Million(M3) Program
• Launched in 2005 by Count Me In with Founding Sponsor American
  Express OPEN.
• Targets women-owned businesses with revenues between $85,000
  – $750,000 wanting to grow into million dollar enterprises.
• Program Model: City-based, business competitions where finalists
  present their businesses in 3 minute pitches to a panel of experts
  and live audience. They compete for business development
  packages that include:
   1. business coaching
   2. marketing & PR
   3. technological assistance
Ernst & Young’s Entrepreneurial Winning
             Women Program
• Developed program in 2008 in collaboration with Babson College’s
  Center for Women’s Leadership.
• Targets female company founders with potential to ‘grow big;’ must
  have reported minimum $1 million in sales for past two years.
• Program model: selected applicants coached on 5 crucial actions
  and exposed to entrepreneurs, investors and advisors to help them:
   1. think big and be bold
   2. build a public profile
   3. work on the business, rather than in it
   4. establish key advisory networks
   5. evaluate financing for expansion
Continuum of Entrepreneurial Women:
           Where is your credit union’s target market
                          segment(s)?
  Micro                                                                     Established
Enterprise                        The Missing Middle:                       Businesses
                      second stage women-owned businesses positioned
                                    for next growth phase


       $100K annual revenues                                  $1million annual revenues
 Sub-Profiles
 •Sole proprietors
                                               1) Determine financing, advisory and
 •Social entrepreneurs                         business support needs of target missing
 •Home-based businesses                        middle segment(s)
 •Husband and wife teams
 •Women’s business partnerships                2) Determine opportunities for strategic
 •Women’s cooperative businesses
 •Aboriginal entrepreneurs (on and off
                                               collaboration with community partners to
 reserve)                                      reach and serve target segment(s)
 •Immigrant or refugee entrepreneurs
Around the World Banks are Taking Notice

• Growing recognition of the benefits of financing
  women-owned businesses:
  – Access to a large, untapped, underserved market
  – High repayment rates - microfinance payback rates
    exceeding 95%
  – Market differentiation
  – Increased brand value
  – Increased social impact - increasing women’s access
    to finance facilitates greater spending on family
    welfare, nutrition and children’s education
Westpac Banking Corporation (Australia)
About: In the late 1990s Westpac underwent a cultural shift to
develop into the bank of choice for women – they recognized there was
an untapped business segment requiring improved service.
How:
They established national and state Women in Business units and a
Women’s Investment Advisory Service with financial advisors
specializing in:
       • investment planning
       • education and risk management
       • business services for women
Results: Three years later the program grew to A$504m
(US$382million) in new business.
Bank of Scotland (United Kingdom)
About: In 2003 bank created award-winning
     Women in Business Program
How:
      • Sensitize frontline staff to differences between male and female
        owners
      • Better communicate financial products to women through increasing
        comfort levels and reducing fear of approaching banks
      • Publish bi-annual magazine - Big Fish - to share female role model
        success and business tips
      • Sponsor organizations and initiatives that improve products and
        services for women in business
Results:
      • Bank of Scotland quadrupled number of women ‘sole trader’ clients
      • 72% of female clients polled said they recommended Bank of
        Scotland to others
KeyBank’s Key4Women Program
               (United States)
About: Began in 1999 as marketing outreach and technical assistance
program for women-owned firms. Recognized as a best practice
program by Ewing Marion Kauffman Foundation in 2006.

How:
   • Offer same loans and lines of credit as KeyBank, but customized for
     women clients
   • Dedicated relationship managers to assist with loan applications and
     other needs
   • Targeted and ongoing education programs & networking events

Results:
In April 2007 KeyBank announced commitment it would lend 2 billion to
qualified women-owned firms. In 2009 they met that goal, three years
ahead schedule.
Empowering Women, Building
    Business and Driving Economic
      Renewal at the Same Time
• The emerging opportunity for credit unions with
  women entrepreneurs:
    many build social and environmental values into their
    business aligned to co-operative principles
  – they seek like-minded organizations to do business
  – they want to learn more about how to finance their
    business growth
  – they want to establish a long-term, trusting
    relationship with their financial institution
  – many are motivated to grow their businesses but
    need help
What are the outcomes when
      we invest in women?
For women:
      Increased economic independence.
For credit unions:
      An increase in the credit union’s market share with
      women entrepreneurs that is more fully aligned to
      co- operative values.
For society:
      Increased economic development that includes the
      full potential of entrepreneurial creativity, rather than
      excluding potential talent – talent often historically
      ignored.
VIDEO
Quiz
• Please click on this link to review the
  points covered in this module.
• Note to Reviewer:
  – Modules will include an optional, online quiz
    (5 to 6 questions), that will reinforce some of
    the key points made in the module.
Resources
• Websites
• Articles
• Studies
End Notes
Project Partners
Project partners:




This project was funded by

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Module five for review (draft 7)

  • 1. A Tool Kit for Credit Union Leaders and Lenders Module Five
  • 2. Why do more women than men start businesses in Canada but more men grow them? What barriers do women face in growing their businesses? How can credit union leaders and lenders better support women to grow their businesses?
  • 3. Vancity Community Foundation undertook Women Entrepreneurs: Financing Opportunities for Growth project between 2011 – 2013 to address these questions. The project included extensive research and a pilot project for women entrepreneurs.
  • 4. The content of this tool kit reflects what we learned from project participants, service providers and advisors about how credit unions in Canada can better support women to grow their businesses and, by extension, support greater economic activity and job creation.
  • 5. Welcome to Module Five: Women Entrepreneurs: An Emerging Growth Market Around The World
  • 6. “..this isn’t a commentary on what women can and cannot do, nor do we want to discount our male fellows, who are exceptional in their own right. Instead, this is a challenge to push past this rhetoric of “we need to invest in women because they yield results”—and focus on the how, the who, and with how much money. The why should no longer be a question.” Nidhi Chaudry, September 2012 http://www.nextbillion.net/blogpost.aspx?blogid=2942
  • 7. Introduction • The previous modules were intended to enhance understanding about the role of credit unions leaders and lenders and how they can support women entrepreneurs to grow their businesses. • This module highlights why and how organizations around the world are supporting women’s businesses at key stages of growth
  • 8. Women Entrepreneurs: Need to Position as Economic Drivers Around the world – women continue to start and grow businesses at a remarkable rate – owning approximately 38% of all small businesses – there is a growing recognition that microfinance is good for women but only part of the solution – forward thinking financial service and other organizations are investing in services & programming to reach women entrepreneurs and foster their business growth – the importance of reaching and serving established, small women-owned businesses that want to grow but need help is gaining momentum (the “missing middle”)
  • 9. The “Missing Middle” • Economist C. Kauffmann originally coined the term the “missing middle”. It referred to small and medium-sized enterprises (SMEs) in emerging countries that often find it difficult to access financing, especially when compared to micro enterprises and very large enterprises. • Missing middle now used to refer to segment of women entrepreneurs with profitable small companies who want to grow but often cannot readily find the financing, tools and networks needed to do so.
  • 10. The Missing Middle – why focus on this stage of women-owned business? • Many policies and programs address the needs of women business owners at the two ends of the entrepreneurial spectrum – very small/start- up businesses or large, fast growing, venture- backed enterprises. • A dearth of attention is paid to the “missing middle” – owners of small, established enterprises, particularly those with revenues between $100,000 - $999,000 (Research in Brief, Womenable, May 2007)
  • 11. Understanding the Missing Middle In 2006, an pilot survey of members of the National Association of Women Business Owners (US) was conducted. Those surveyed who fit their definition of the “missing middle:” – had been in business for at least 3 years, and – had 2005 revenues between $100,000 – $999,999 The survey revealed several key findings.
  • 12. Key Finding – A Desire for Growth Missing middle women business owners: – have a strong desire for growth and a greater than average need for assistance to achieve that goal • 57% would like to grow their businesses and need help • 64% are searching for specific growth tools
  • 13. Key Finding: Need Help to Grow They want to grow their businesses but don’t know how. – 67% want to learn from each other – 54% say they lack managerial skills – 42% interested in finding a mentor – 38% say they lack mentors or role models
  • 14. Targeting the Missing Middle: What’s Happening: Here are three examples of initiatives aimed at supporting the growth of existing, small businesses; 1) Enterprising Women’s Growth Programme (UK) http://www.enterprising-women.org 2) Count Me In’s Make Mine a Million (US) http://makemineamillion.org/about/ 3) Ernst & Young’s Entrepreneurial Winning Women (US) http://www.ey.com/us/entrepreneurialwinningwomen
  • 15. Enterprising Women’s Growth Programme (UK) • Enterprising Women started in 2006 in response to recognized need to unlock and stimulate the economic potential of women’s entrepreneurship. • Targets women business owners with annual revenues between £100,000 and £1.4m • Programme Model: selected applicants participate in 6 days of intensive, interactive training plus access mentoring and coaching. End goal for participants is to develop a “Strategic Action Plan” for business growth. Elements include: 1. Overcoming personal barriers, developing management and leadership skills 2. Prioritising most feasible business growth model 3. Principles of finance, investing in growth & accessing finance 4. Managing growth, recruitment, building & leading teams
  • 16. Make Mine a Million(M3) Program • Launched in 2005 by Count Me In with Founding Sponsor American Express OPEN. • Targets women-owned businesses with revenues between $85,000 – $750,000 wanting to grow into million dollar enterprises. • Program Model: City-based, business competitions where finalists present their businesses in 3 minute pitches to a panel of experts and live audience. They compete for business development packages that include: 1. business coaching 2. marketing & PR 3. technological assistance
  • 17. Ernst & Young’s Entrepreneurial Winning Women Program • Developed program in 2008 in collaboration with Babson College’s Center for Women’s Leadership. • Targets female company founders with potential to ‘grow big;’ must have reported minimum $1 million in sales for past two years. • Program model: selected applicants coached on 5 crucial actions and exposed to entrepreneurs, investors and advisors to help them: 1. think big and be bold 2. build a public profile 3. work on the business, rather than in it 4. establish key advisory networks 5. evaluate financing for expansion
  • 18. Continuum of Entrepreneurial Women: Where is your credit union’s target market segment(s)? Micro Established Enterprise The Missing Middle: Businesses second stage women-owned businesses positioned for next growth phase $100K annual revenues $1million annual revenues Sub-Profiles •Sole proprietors 1) Determine financing, advisory and •Social entrepreneurs business support needs of target missing •Home-based businesses middle segment(s) •Husband and wife teams •Women’s business partnerships 2) Determine opportunities for strategic •Women’s cooperative businesses •Aboriginal entrepreneurs (on and off collaboration with community partners to reserve) reach and serve target segment(s) •Immigrant or refugee entrepreneurs
  • 19. Around the World Banks are Taking Notice • Growing recognition of the benefits of financing women-owned businesses: – Access to a large, untapped, underserved market – High repayment rates - microfinance payback rates exceeding 95% – Market differentiation – Increased brand value – Increased social impact - increasing women’s access to finance facilitates greater spending on family welfare, nutrition and children’s education
  • 20. Westpac Banking Corporation (Australia) About: In the late 1990s Westpac underwent a cultural shift to develop into the bank of choice for women – they recognized there was an untapped business segment requiring improved service. How: They established national and state Women in Business units and a Women’s Investment Advisory Service with financial advisors specializing in: • investment planning • education and risk management • business services for women Results: Three years later the program grew to A$504m (US$382million) in new business.
  • 21. Bank of Scotland (United Kingdom) About: In 2003 bank created award-winning Women in Business Program How: • Sensitize frontline staff to differences between male and female owners • Better communicate financial products to women through increasing comfort levels and reducing fear of approaching banks • Publish bi-annual magazine - Big Fish - to share female role model success and business tips • Sponsor organizations and initiatives that improve products and services for women in business Results: • Bank of Scotland quadrupled number of women ‘sole trader’ clients • 72% of female clients polled said they recommended Bank of Scotland to others
  • 22. KeyBank’s Key4Women Program (United States) About: Began in 1999 as marketing outreach and technical assistance program for women-owned firms. Recognized as a best practice program by Ewing Marion Kauffman Foundation in 2006. How: • Offer same loans and lines of credit as KeyBank, but customized for women clients • Dedicated relationship managers to assist with loan applications and other needs • Targeted and ongoing education programs & networking events Results: In April 2007 KeyBank announced commitment it would lend 2 billion to qualified women-owned firms. In 2009 they met that goal, three years ahead schedule.
  • 23. Empowering Women, Building Business and Driving Economic Renewal at the Same Time • The emerging opportunity for credit unions with women entrepreneurs: many build social and environmental values into their business aligned to co-operative principles – they seek like-minded organizations to do business – they want to learn more about how to finance their business growth – they want to establish a long-term, trusting relationship with their financial institution – many are motivated to grow their businesses but need help
  • 24. What are the outcomes when we invest in women? For women: Increased economic independence. For credit unions: An increase in the credit union’s market share with women entrepreneurs that is more fully aligned to co- operative values. For society: Increased economic development that includes the full potential of entrepreneurial creativity, rather than excluding potential talent – talent often historically ignored.
  • 25. VIDEO
  • 26. Quiz • Please click on this link to review the points covered in this module. • Note to Reviewer: – Modules will include an optional, online quiz (5 to 6 questions), that will reinforce some of the key points made in the module.