Mohamed Ahmed
- 1. CompuMe - Egypt CUSTOMER SERVICE REPRESETATIVE Working as part of a team in a busy and dynamic contact centre. Was involved in developing the company’s sales strategy and pricing policy. Responsible for responding effectively to the diverse needs of each customer. Duties: Ensuring the company store presents itself to a high standard of customer service. Answering all email enquiries within 15 minutes. Re-directing phone calls to the appropriate person. Provide assistance and support to the Supply Chain as and when required. Contributed to and participated in team meetings and activities. Welcomed and assisted visitors to the company offices. Mohamed Ahmed Customer Services Advisor PERSONAL SUMMARY An experienced customer services executive with many years of invaluable experience working in the customer support departments of leading UAE companies. Highly focused with a comprehensive knowledge of how to maintain a professional, helpful and courteous relationship with allocated customers. Having an enthusiastic and positive attitude and working hard to ensure that customers receive an excellent level of service whilst at the same time ensuring the highest level of sales for the company.. Presently looking for a customer services advisor position with a reputable company. CAREER HISTORY Emax Landmark Group - UAE SALES AND CUSTOMER SERVICES ADVISOR JUNE2013 - Present Providing support, help and advice to customers who use the companies products or services. Also responsible for arranging appointments, meeting with potential customers, explaining our products, answering questions, writing up orders, and asking for recommendations. Duties: Dealing with customer enquiries by telephone, email, letter or face to face. Ensuring that a customers problem is brought to a satisfactory conclusion. Involved in developing a customer service policy. Collecting and analyzing data to monitor the level of customer service. Completing all administrative tasks and updating records. Occasionally having to work in the company call centre. Ensuring all telephone calls are answered within a 15 second time frame. Booking appointments for sales representatives to visit potential customers. Using Word & Excel to write reports and create invoices. Maximizing every sales enquiry. CAREER STATEMENT “I feel that my greatest strengths are my ability to develop and maintain a close working relationship with my customers. This allows me to gain a in-depth understanding of their individual needs and requirements. I can then deliver a professional response to them.“ Mohamed Ahmed PERSONAL DETAILS Mohamed Ahmed Maysaloon-Sharjah UAE M: 050 378 3228 E: mohamedahmed8791@gmail.com DOB: 01/09/1987 Nationality: Egyptian AREAS OF EXPERTISE Client relations Sales support Client retention Customer relations Event organization Supply chain Administration Cold calling
- 2. ROFESSIONAL Computer Driving License (ICDL) Arabic English KEY COMPETENCIES AND SKILLS Professional Understanding of and commitment to the implementation of equal opportunities. Knowledge of health and safety issues. Developing customer service procedures, policies & standards. Extensive knowledge of call logging software. Experience of Microsoft software like Word, Excel and PowerPoint. Producing written information for customers and reports for managers. Making recommendations to senior managers to improving customer service. Able to train, monitor and supervise junior or new staff. Personal A good level of written and verbal communication skills. Able to quickly gain extensive knowledge of a company products & services. Possessing a confident and articulate telephone manner. Experience of working shifts, early mornings, afternoons, weekends & nights. Adaptive to change and ability to multi-task. Able to work as part of a team and in a busy telephony environment. Committed to promoting high quality standards at all times. Flexible and adaptable. Ability to stay calm under pressure. Able to react quickly and effectively when dealing with challenging situations. ACADEMIC QUALIFICATIONS Faculty of Commerce, Helwan University - Egypt Bachelor in commerce and Business Administration PERSONAL SKILLS An eye for detail Excellent communicator Tactful & articulate Problem solving Excellent organizational skills Team player REFERENCES – Available on request.