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“Civic Design for Civic Technology”
“Sixteen years ago I was labeled the Urban Mechanic and described as a sort of one-man ‘Mr.
Fix-It’ when it came to the basics that make our city work. The nickname was overstated then,
but it’s outdated now—we    are all urban mechanics.”
                                                Mayor Thomas M. Menino
“Cities have the capability of providing something
for everybody, only because, and only when, they
are created by everybody”
- Jane Jacobs, The Death and Life of Great
American Cities
The Boston Strategy: Focus on People




                                       DRAFT
Process




            SOURCE                 SUPPORT &               SCALE &
             IDEAS                   Study                  SHARE
                                   PROJECTS




 Goal: Identify             Goal: Pilot high potential   Goal: Scale most
 entrepreneurs inside and   ideas with maximum           effective pilots and share
 outside government with    public impact and            findings and projects
 original ideas for City    minimal public cost          with other cities
 service delivery
21st Century Learner
Boston One Card




                  Make the whole
                  city a campus for
                  learning for all
                  high school
                  students.
Technology for Autism Now   Education
Where’s My School Bus




                        Help parents
                        know when
                        they should be
                        out to pick up
                        their kids.
Clicks & Bricks
Trash Rehash   Clicks & Bricks
Adopt-A-Hydrant   Clicks & Bricks
Participatory Urbanism
Community planit




                   Engage the
                   public in
                   deliberation
                   off-line and on.
Pothole projects
Citizens Connect




                   20% of all
                   service
                   requests come
                   through this
                   app
City Worker




              City Worker
              being used by
              Public Works to
              manage cases
              in the field.
The Street Bump Project
Street Bump Project




                          App collects
                          data about
                          road conditions
                          for Public
                          Works to take
                          action.
New Urban Mechanics


        New Urban Mechanics

         1   Create a Space for Innovation


         2   Focus on People’s Needs


         3   Engage Partners to Manage Risk and Increase Resources


         4   Pilot quickly


         5   Manage like a Product
New Urban Mechanics




        www.newurbanmechanics.org

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Monum overview new

  • 1. “Civic Design for Civic Technology”
  • 2. “Sixteen years ago I was labeled the Urban Mechanic and described as a sort of one-man ‘Mr. Fix-It’ when it came to the basics that make our city work. The nickname was overstated then, but it’s outdated now—we are all urban mechanics.” Mayor Thomas M. Menino
  • 3. “Cities have the capability of providing something for everybody, only because, and only when, they are created by everybody” - Jane Jacobs, The Death and Life of Great American Cities
  • 4. The Boston Strategy: Focus on People DRAFT
  • 5. Process SOURCE SUPPORT & SCALE & IDEAS Study SHARE PROJECTS Goal: Identify Goal: Pilot high potential Goal: Scale most entrepreneurs inside and ideas with maximum effective pilots and share outside government with public impact and findings and projects original ideas for City minimal public cost with other cities service delivery
  • 7. Boston One Card Make the whole city a campus for learning for all high school students.
  • 8. Technology for Autism Now Education
  • 9. Where’s My School Bus Help parents know when they should be out to pick up their kids.
  • 11. Trash Rehash Clicks & Bricks
  • 12. Adopt-A-Hydrant Clicks & Bricks
  • 14. Community planit Engage the public in deliberation off-line and on.
  • 16. Citizens Connect 20% of all service requests come through this app
  • 17. City Worker City Worker being used by Public Works to manage cases in the field.
  • 18. The Street Bump Project Street Bump Project App collects data about road conditions for Public Works to take action.
  • 19. New Urban Mechanics New Urban Mechanics 1 Create a Space for Innovation 2 Focus on People’s Needs 3 Engage Partners to Manage Risk and Increase Resources 4 Pilot quickly 5 Manage like a Product
  • 20. New Urban Mechanics www.newurbanmechanics.org

Editor's Notes

  • #3: Slide 1:Thank youRich for the introductionICMA for hostingAttendees who are taking time out of their day Goalthe success that Boston has had in running experiments and pushing innovation that are engaging residents and, in turn improving the City StructureTo do this:Strategy (including our philosophy, structure)Case StudiesLessons LearnedLooking forward to your questions
  • #5: Our philosophy starts with our people.Jane Jacobs.This is a mantra of our Mayor.There are also some tactical reasons this is true.Why this level of direct engagement is importantRebuilding trust in government. 20 – 30 years of focus on efficiency & transparency. Expand the resources of the City.
  • #16: .