MudasarGhansar2015CV2
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This document provides a summary of Mudasar Ghansar's career and qualifications. It outlines his experience working in project management roles for several large telecommunications companies. It also lists his skills including project management, time management, process improvement, and customer relationship management. His education includes a bachelor's degree in electronics engineering and certifications in project management and ITIL frameworks.
MudasarGhansar2015CV2
- 1. __________________________________________________________________________________ +61 432233078 mudasar@hotmail.com Page 1 of 3 Mudasar Ghansar Mobile: +61 432233078 Email: mudasar@hotmail.com Coburg, Melbourne CAREER SUMMARY From working for a private enterprise,small business to a large domestic telecommunications provider, two multinational telecommunications suppliers,one large telecommunications consultant,a payroll service organization and now currently working with a Map making companywho strives to be the Number One Location Cloud based companyin the world, I could assure thatI could mostcertainly bring my skills to the job that I am assigned to. Skills and Core Competencies (Hover for examples, click any for LinkedIn profile)__ Excellent Project managementskills (With a record of 98.5% FTPR quality of deliverables) Great time managementskills. Enhanced process management capabilities (Continual Improvementskills) ConflictManagementskills. Risk identification and management. Good Interpersonal skills & Communication skills. Problem Solving skills using data analysis approach for permanentsolution. Excellent Customer Relationship Management& Good organizational skills. Account managementwith sales acumen. Fault management. Negotiation skills. ProficientStakeholder Managementskills. Contract managementskills. EDUCATION Project ManagementProfessional (PMP),Currently in Good Standing PMI USA 2012 ITIL V3 Foundation Certified 2014 Bachelor’s Degree in Electronics Engineering Mumbai University 2008 Diploma in Electronics and Telecommunication Mumbai University 2003 Diploma in Electronics and Video engineering Mumbai University 1998 CAREER HISTORY Here Solutions India Pvt Ltd (a NOKIA company) Project Lead Apr 2014 – Present This position is responsible for managing ‘projectexecution teams’ executing geo-coding related activities that address both regional and global production requirements ata large-scale production centre. Each projects-team mayconsistofappropriately12 to 24 people.This role is responsible for projectmanagementofmultiple projects to achieve delivery, quality, cost,and speed targets. Work with concerned functional groups globallyto prioritize project execution, delivery planning,and source/resource availability. Provide technical and analytical guidance to production teams and ensures employee involvementin all processes. Ensure adherence to managementprocesses,qualitystandards and project Presentation ofWeekly managementreview with all global stakeholders. Identify actions/opportunities for continual improvements;and supportpositive change managementwith initiative.At least2 initiatives taken each month,which were either projector process based.Member ofthe global leadership team for One World Map.
- 2. Confidential Resume M udasar Ghansar __________________________________________________________________________________ +61 432233078 mudasar@hotmail.com Page 2 of 3 CAREER HISTORY – cont. ADP India Pvt Ltd (USD 2 billion global HRIS Services Company that owns 3 payslips out of every 5 payslips in the US & Europe.) Account Manager Aug 2012 – Mar 2014 Entire Account Managementactivities for Payroll and Statutory compliances Clientele (25 accounts),Major/National Accts. Configuration ofall varied ADP Software solutions,as per the clientrequirements Contract Renewal Negotiation,instrumental in negotiating a 10% hike in the commercials amounting to INR 75000 EAR. First level Escalation management,100% response rate handling 15 to 30 escalations each month. Extensive Data management,to portray Performances ofNational Accounts,their pain areas and efficient governance.Maintained a dashboard,of75 queries registered till date 2 were kept open as WIP. 100% success rate for closures. Onsite Resource: - Maintaining their performance report, manpower management, and appraisals. To develop, produce and monitor a master service schedule to ensure timelyachievements ofall deliverables,completelymaintained for 25 clients,resulted in 95% being “referral” and providing additional business. To act from time to time as a sales supportagentto advice on the fit of ADP solution to clientneeds at the selling process stage.INR 75,000 EAR & INR 1, 50,000 one time revenue earned in a single year through fresh sign-ups. Accenture India Pvt Ltd (USD $30 billion global management consulting, technology services and outsourcing company with 305,000 employees) Implementation Manager/PMO Lead Mar 2014 –Aug 2014 Single-handedlyProgramme managed the transition for EquinixData Centre’s to Accenture India. Co-ordination ofContactcentre infrastructural requirements and setup. Liaison with Equinixclients for troubleshooting tickets and service assurance related queries. Alcatel Lucent Managed Solutions India Pvt Ltd (Euro $8.7 billion IP and Cloud networking company, recognized by Thomson Reuters as a Top 100 Global Innovator), managed solutions for a big Telco Client in India Core Programme Management (Assistant Manager) May 2012 – Mar 2014 Single-handedlyProgramme Managed the Project “CDMA ImprovementPlan”,100% successful execution that resulted in optimizing performance by40%, for PAN India sites. Managing the projects of Reliance (client) related to CORE, Heading the Operations Support Activities for Core Programme management.Managed solutions business model. Also leading a team to generate and publish various Fault/Alarm reports due to which PAN India performance ofswitches improved by 20%. Marking a Concern or Learning,applying PAN India along with a MOP to avoid repetitions anywhere in the network. Overall 10 improvements/learnings recorded in the library. Developing Planners and end-to-end managementfor new Software Patches implementation for PAN India Switches. Implement/drive tactical initiatives for Operational Excellence for MNP Customer Complaints. Improving efficiency through innovation, automation,process excellence,service assurance simultaneouslyensuring Customer Satisfaction and Qualityof Resolution. Tracking, monitoring and reporting deploymentprogress. Change managementinitiatives as per need of requirement. Monitor and control service affecting alarms from lucent5ESS MSC/Ericsson AXE 810 GMSC/ZTE/Huawei switches reported through DailyHealth Check reports. Co-ordination and workaround for improvementofQuarterly MCN Audits. Faulty Devices closure for CORE CDMA and GSM (MSC) & GSM RAN (BSC) and in coordination with Circle,Spare, TAC Core and TAC Ran Teams to keep the fault trend under control.
- 3. Confidential Resume M udasar Ghansar __________________________________________________________________________________ +61 432233078 mudasar@hotmail.com Page 3 of 3 CAREER HISTORY – cont. TATA COMMUNICATIONS (USD $3.2 billion global communications and enterprise IT service provider that owns and operates the world’s most advanced subsea cable network) Subject Matter Expert Jul 2008 – May 2012 Handling highestrevenue generating customers ofTCL (Platinum Customers). Awarded “Pat on the Back” award for training 132 agents,managers and TL’s on WiMAX and process management. Level 1 Escalation for customers for troubleshooting ofall the IP circuits (VPN and ILL). Instrumental during network rollouts from Core network to the subscriber,for IP Telephonyand Data networks (IP Network). Team management,administrating day-to-dayTeamwork. Generating reports,team scores,TF for CSAT. Participate in the internal audit,team reviews, auditprogrammes. SPOT analysis external initiative at Organizational level. Working in the NOC (Headquarters) remotelyaccessing ofthe BTS’S of technologies like RADWIN, MMDS, WIMAX. Monitoring and Maintenance of the entire BTS in India for TCL, keeping the uptime of 99.9%. Training and conducting up training for the new Entrants. Zenta India Pvt. Ltd (now acquired by Accenture India Pvt Ltd) Dialler Team Member (IT/Operations) Jun 2003 – Mar 2005 Operating the front End of Concerto Dialer. Increased Collections for Chase Bank to be No.1 in the world. Hit highestno.of contacts in history of chase. Handled 3 collections process with 120 agent’s capacity. Trained a batch for selling skills and softskills.