![MUTHUKUMAR.M
Email ID : kripammk@gmail.com Contact No:+601115796727
Professional Summary: 6.5 years of extensive hands-on experience in Network Engineer also
an enthusiastic network engineer with the necessary drive and determination needed to resolve
complex networking issues. Possessing effective organizational skills and excellent working
knowledge of networking technologies and having a commitment to keep up to date with the
latest developments. Experienced in providing motivation, guidance and a up to date networking
consultancy service to both colleagues and clients. Expertise in troubleshooting LAN / WAN
infrastructure Design / Network management using Cisco Routers / Switches.
Now looking for new and challenging roles to manage the team, one which will make best use of
my existing skills and experience and also further my development.
Educational Qualifications
B.Sc - Information Technology (MK University, Madurai)
MCA- JJ College of Engineering and Technology, Trichy (Anna University, Chennai)
Technical Qualifications
MIM Certified
CCNP Routing 641-902
CCNA 640-822
Professional Experience
SingTel -TAC Lead - Network
June 2014 to Present
Responsible for the overall incident management of the Shift Operations team (TAC) [Corporate
customer support - IP VPN, Internet and Managed services]
Managing/Leading the shift operations team, meeting/track and measure business KPIs,
People management (Resource, Skill etc.,)
Responsible for managing the customer escalations and to get the issue resolved for
customers (within SLA) and to make certain the communication to the customer
progressively
Managing the Crisis through Major incident Management process until resolution
Responsible to mentor/coach shift colleagues, thereby achieving excellence in customer
service
Review and improve operational processes to enable operations staff to function
effectively](https://image.slidesharecdn.com/de7f8c56-556d-4b8d-b4c2-32d6a265b5b8-160608074746/85/MUTHUKUMAR-Updated-Resume-1-320.jpg)
MUTHUKUMAR Updated Resume
- 1. MUTHUKUMAR.M Email ID : kripammk@gmail.com Contact No:+601115796727 Professional Summary: 6.5 years of extensive hands-on experience in Network Engineer also an enthusiastic network engineer with the necessary drive and determination needed to resolve complex networking issues. Possessing effective organizational skills and excellent working knowledge of networking technologies and having a commitment to keep up to date with the latest developments. Experienced in providing motivation, guidance and a up to date networking consultancy service to both colleagues and clients. Expertise in troubleshooting LAN / WAN infrastructure Design / Network management using Cisco Routers / Switches. Now looking for new and challenging roles to manage the team, one which will make best use of my existing skills and experience and also further my development. Educational Qualifications B.Sc - Information Technology (MK University, Madurai) MCA- JJ College of Engineering and Technology, Trichy (Anna University, Chennai) Technical Qualifications MIM Certified CCNP Routing 641-902 CCNA 640-822 Professional Experience SingTel -TAC Lead - Network June 2014 to Present Responsible for the overall incident management of the Shift Operations team (TAC) [Corporate customer support - IP VPN, Internet and Managed services] Managing/Leading the shift operations team, meeting/track and measure business KPIs, People management (Resource, Skill etc.,) Responsible for managing the customer escalations and to get the issue resolved for customers (within SLA) and to make certain the communication to the customer progressively Managing the Crisis through Major incident Management process until resolution Responsible to mentor/coach shift colleagues, thereby achieving excellence in customer service Review and improve operational processes to enable operations staff to function effectively
- 2. Responsible to enhance customer experience and report the initiatives and progress back to the Senior Management. Providing daily dashboard report about outstanding customer incidents to the higher Management (with SLA failed Analysis). 2014 – 2015 Providing a level - 2 support to the corporate customers Troubleshooting LAN, WAN & Follow up issues with ISP across globe. (Optus, Vodafone, China Telecom, Tata, Reliance, Bharti, Korea Telecom, Global Crossing, GT, PT Telecom, Telin, IS, Chorus Newzeland) Providing support for managed and unmanaged customers national and international MPLS / IPVPN customers Coordinating with Cisco TAC for complex issues and with vendors for hardware replacement. Troubleshooting C+,IPVPN, RVPN, EVPN and C+ Megapop link. Configuring PNRT class of service and QOS on the edge router Enabling IP accounting for the CE routers Troubleshooting Biz portal issues and capture the sys logs from the server to find the hits Handling daily issues reported by the users such as C+, IPVPN, RVPN and C+ Megapop circuit. Network tools: Terminal V3 & V2 , CA Spectrum RMS & RLAN , CA E-Health. Liaising with vendors to troubleshoot CPE such as routers and switches (Cisco & Juniper), including Managed Services, Riverbed, Servers and Firewall Liaise with various internal and external stakeholders, as part of the incident management process to resolve incidents in a timely manner. Troubleshooting customer dockets related to domestic and International MPLS (IP VPN), VoIP, Video conferencing circuits, with Incident life cycle ownership (within committed SLA) and in priority. VOLVO IT – Network & Telecom Engineer July 2013 to Jun 2014 Responsible for the IP Provisioning and Supporting Volvo networks Troubleshooting LAN, WAN, WLAN, CONNECT, FIREWALL (Juniper srx240h firewalls) STRM & Follow up issues with ISP across globe. In LAN Environment, we use Cisco (6500, 4200, 3750, 2950 & 2960 series) & HP (2510&1700 series) switches.
- 3. In WAN Management, We use 7206VXR router and have MPLS (basic) & PPP technology. In security Management, We use ASA5520 & Juniper srx240h firewalls (basic). Configuration of Cisco Switches - POE, voice VLAN, IP helper Creating temporary login access for customer using TACAS Troubleshooting WAN optimizer (Riverbed Steelhead) and kill the user login as per user request. Troubleshooting Radius servers Basic troubleshooting on the firewall issues Configuring access list as per customer request Handling the issues regarding the VPN & Voice issues Configuring crypto as per change request Configuring HSRP on the CE routers Troubleshooting CUCM, Voice Gateways Handling daily issues reported by the users such as IP phone registration issues, CIT tool kit issues, Cisco IP communicator issues etc. Configuring CUCM features and services on CUCM 7.0 and CUCM 8.6 Configuring Voicemail and troubleshooting voicemail issues Working on the user issues regarding network performance. Follow up issues with ISP across globe (AT&T , BT , Telstra, Telia, Softbank , Reliance , Belgacom , Orange Telecom ) Network monitoring tools: Net cool, Solarwinds, NNM, Managed Object, Net flow bandwidth tracker, Juniper STRM , Blue coat proxy Ticketing Tools : BMC Remedy , HP OVSD , VINST HP- (Parent company -Saggezza) Network Engineer Oct 2010 to Nov 2012 Responsible for managing DR and DC Clients: Barclays Shared Services, Bank of Baroda & Andhra Bank. Installation, Configuration and managing of all Network equipments Handling stacking switches (like Troubleshooting, addition and removing of switches, port enabling and disabling etc.,) IOS up-gradation logs monitoring, CPU- memory and bandwidth utilization monitoring for network devices and links by using Monitoring Tools (Net Qos & Netvoyant, Whats UP gold, HP NNM). Updating documentation of the LAN diagram, wan diagram, Port details, IP address details, LAN information. Basic knowledge on RDBMS, Data warehousing concepts.
- 4. Raising Change Record through SM 7 based on the requirement Raising CMDB request for maintaining the live network devices through ESP. Monitoring GSD – (Global service desk) queue handle level 1 incident and escalate. Handling and Processing the Daily, Weekly and Monthly checklists and reports. (I.e. Preparing DCL, MIS etc.) Managing, maintaining and troubleshooting of 3000 network ports and tracking the document as up to-date basis in the Structured-cabling network. Taking configuration backup for all network devices (Routers, Core switches, and Access switches) on weekly basis. Key Responsibility for the Maintenance of Data center and NOC. Management and maintenance of 250 Nortel IP phones as having separate EPABX Configuring the Nortel EPABX based on different services or features requests(i.e. restricting outgoing calls, short code dialing and modify the least cost routing etc.,) Call billing report generation for all PSTN phones and calls analysis by using Telesoft tool. Management and Maintenance of Audio and Video conference devices Providing VC calls supports and troubleshooting AV devices. PPT / Video content display on all LCD Screen through DIGI Show tool. Troubleshooting Leased Line & ISDN Line related issues. AVIBGIYOR Services Network Administrator. Management of network devices like Cisco routers, access switches & Servers Designed, installed, configured and maintained complex routed LAN and WAN networks. Created and managed the VLAN on the switches (2900 & 3500 series). Configuring NAT (Static, Dynamic, Port Address Translation) Performed password recovery on routers and switches. Setting up user accounts, permissions and passwords. Troubleshooting network connectivity failures Troubleshooting Router Hardware issues. Routine activities like User data backup, Configuration backup and Restore Hardware configuration upgrade (Back-up / Restore). SKILL SET Networking Devices : Cisco Routers (2500, 2600, 3550, 7200 series),HP 3500, 5400zl, 6200yl, 6600 and 8200zl Switch series, Cisco Switches (2900, 3550, 3750, 6509 series). Routing : RIP, OSPF, EIGRP, BGP IPv4 & IPv6.
- 5. Switching : VLAN,STP, Trunking, Inter-Vlan routing, Ether-Channel, HSRP, VRRP, GLBP Security : NAT, Packet Filtering, Juniper srx240h Technologies : Ethernet, Frame Relay, PPP, HDLC, MPLS, Wireless. Operating Systems : Windows2003 Server, Windows XP, Cisco IOS. Applications : Terminal V2 and V3, CA RLAN Spectrum & RMS spectrum, CA E- Health, GNOC , STRM , Solarwinds , Net flow ,Service now Database : SQL Personal Details Date of Birth :28th Feb 1984 Father’s name :M Muthu Krishnan Current Address :19-C, Cupeax Appartment, JalanThamby Abdullah, Brickfields,KL Permanent Address :TC 20/2805, Muthu Bhavan,SDN A (39),Karamana, Trivandrum,Kerala,India. Languages Known :English, Malayalam, Tamil, Hindi & Telugu. Passport No :L1743112