My life is a UX story
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The document outlines the objectives and practices of the Unit4 UX Center, emphasizing the importance of user experience in creating business software that enhances productivity and supports user satisfaction. It details the process of designing software through research, collaboration, and implementation of design principles. The creator shares a personal journey of overcoming challenges, underlining the importance of pursuing passions and helping others achieve fulfillment in their work.
My life is a UX story
- 1. In business for people.Page 1 Proprietary and ConfidentialADD Presentation Title > View > Header and Footer19-Oct-16 Just imagine; You only have two weeks left to work, What do you want to accomplish?
- 2. In business for people.Page 2 Proprietary and Confidential The Golden Circle, WHAT? WHY HOW WHAT What do we deliver as UX Center? Unit4 UX Center delivers building blocks for user friendly Business Software that helps people in service-organization to work smarter. Implemented building blocks in the software helps customers of Unit4 to save money by increasing employee’s productivity.
- 3. In business for people.Page 3 Proprietary and Confidential The Golden Circle, WHAT? Results
- 4. In business for people.Page 4 Proprietary and Confidential The Golden Circle, HOW? WHY HOW WHAT How can this be realized? The deliverables are realized by: 1) Conducting research on the end- user’s context. 2) Collaborate with BA to warrant feasibility and PM to ensure viability. 3) Based on the insights, an interface will be designed by making use of UX Design building blocks. Design patterns, design principles, code snippets, motion guidelines, etcetera, are examples of building blocks and warrant consistency
- 5. In business for people.Page 5 Proprietary and Confidential Business World On! BLX SoftwareBWO! Eco-system Misc Software Implementation tools Usability testing templates User research methods
- 6. In business for people.Page 6 Proprietary and Confidential PM - R&D Process and UX Design ADD Presentation Title > View > Header and Footer19-Oct-16 R&D Process Stakeholers Phase UX contribution Roadmap Exco, GhPM, PM, UX Strategic Facilitate discovery phase, ideate Roadmap item PM, UX Facilitate discovery phase, ideate, test high level solution Feature/function PM, BA/FA, UX Tactical Contribute to feature/function definition, customer testing User stories BA, FA, UX Contribute to user stories definitions, prototyping, customer- and user testing, Tasks SCRUM team (UX) Operational UX education and/or execution, UI review and UX sign off QA Test analysts (UX) Add UX specification and principles in test script
- 7. In business for people.Page 7 Proprietary and Confidential The Golden Circle, WHY? WHY HOW WHAT Why do we want this?. We want this because…. Ehm…. Yeah, why do we want this? Why are we making software usable? Why did we designers and developed patterns, principels, libraries, and themes? What do we want to accomplish? So basically, what is User Experience?
- 8. In business for people.Page 8 Proprietary and ConfidentialADD Presentation Title > View > Header and Footer19-Oct-16
- 9. 2016 2012 2008 2002 Some disruptive Apple products, a new User Experience
- 10. In business for people.Page 10 Proprietary and Confidential I was graphical designer in a full service internet agency. WWF was one of my main customers. I designed a website for children and WWF. Based on the good results, I was invited to the opening of the Pandadroom (dream of the Panda) in the Efteling (famous Dutch amusement park) 2012
- 11. In business for people.Page 11 Proprietary and ConfidentialADD Presentation Title > View > Header and Footer19-Oct-16 19 juni 2002 I ironed my shirt and polished my shoes. I was ready for this grand opening. And then, during this festival, all of a sudden, I couldn’t walk anymore. Partly paralyzed. What the hell??
- 12. After a month of hospital tests and scans, the doctors diagnosed me with Multiple Sclerose. It flipped my world upside down
- 13. In business for people.Page 13 Proprietary and ConfidentialADD Presentation Title > View > Header and Footer19-Oct-16 I spent 2 months at home, trying to recover. Step by step I could walk again. Frustrating… Then I worked one year my ass off to get back to work full time. Stressful… Finally I was back on track but was only allowed to do simple tasks. Disappointing…
- 14. In business for people.Page 14 Proprietary and ConfidentialADD Presentation Title > View > Header and Footer19-Oct-16 One night I realized… Life is so unpredictable. How should I live, now I understand that work and leisure are not so self-evident?
- 15. In business for people.Page 15 Proprietary and ConfidentialADD Presentation Title > View > Header and Footer19-Oct-16 I did some math Until we retire, we will spend 37,5% of our life on working, including holidays and weekends, and daily 8 hours of sleep. But it’s approximately 50/50 if we exclude mandatory activities in our leisure time 50%50% Travel to work, administration, groceries other duties leisurework
- 16. In business for people.Page 16 Proprietary and Confidential So I promised myself three things
- 17. In business for people.Page 17 Proprietary and ConfidentialADD Presentation Title > View > Header and Footer19-Oct-16 Focus on ‘doing things that I love to do’: • Explore the world and learn • Design beautiful things • Make art Help, guide, and mentor others so they know why they need to do ‘the things they love’ too. Forever persevere. No excuses.
- 18. In business for people.Page 18 Proprietary and ConfidentialADD Presentation Title > View > Header and Footer19-Oct-16 Explore, Dream, Discover I started my journey in 2003
- 19. In business for people.Page 19 Proprietary and Confidential 2003 2004 2005 2006 2007 2008 2009 2010 2011
- 20. In business for people.Page 20 Proprietary and Confidential 2012 2014 2015 • 14 years focusing on doing things that makes me happy • 14 years of squeezing everything out my life • 14 years of having the time of my life, no regrets • Thanks to Multiple Scleroses • So what was in it for me? 2016
- 21. In business for people.Page 21 Proprietary and Confidential My own photo exhibition Teaching toddlers about art Raise money for Danny’s cancer treatment Establish a platform for cancer patients Establish a UX Center in Unit4 Making beautiful software with the best team you can think of.
- 22. In business for people.Page 22 Proprietary and Confidential 1) Do the things you love 2) Become very good in it 3) Gain experience 4) Be known as an authority 5) Get asked to do things 6) Do even more things I love 7) And even get payed to do so! It worked like this:
- 23. In business for people.Page 23 Proprietary and ConfidentialADD Presentation Title > View > Header and Footer19-Oct-16 Is this just me? ? ? ? ? ?
- 24. In business for people.Page 24 Proprietary and Confidential No, people who do the things they love are: • Motivated • Creative • Social • Engaged • Loyal • Optimistic • Balanced • Positive ADD Presentation Title > View > Header and Footer19-Oct-16 • Deliver better quality • Make less mistakes • Are more productive
- 25. In business for people.Page 25 Proprietary and Confidential We should let our users enjoy our software It’s all about identification with an interface If our users can identify themselves with software, unconsious, they will think: • The software is more reliable and useful • The software is more intelligent and knowledgeable • They did a better job • They had more fun • This applies for everybody • Completely automatic (that’s just how our brain works) ADD Presentation Title > View > Header and Footer19-Oct-16
- 26. In business for people.Page 26 Proprietary and Confidential We should consider our software as a Reliable, Professional, Friendly, colleauges Who collaborates with the end user How to identify with Unit4 software?
- 27. In business for people.Page 27 Proprietary and Confidential What should we do? 1. Everything that frustrates or upsets a user should be automated, adjusted or deleted. Behave like a ‘man behind the screens’. 2. Support our users to do the things they love, that makes them happy, where they’re good at. Behave as a reliable, professional, and friendly colleague 3. Educate and teach to make them even better in the things they love to do Behaves like a mentor, coach, teacher ADD Presentation Title > View > Header and Footer19-Oct-16 Automate Collaborate Educate
- 28. In business for people.Page 28 Proprietary and Confidential The Golden Circle of User Experience in Unit4 WHY HOW WHAT WHAT Unit4 UX Center delivers designs and building blocks for user friendly Business Software that helps people in service-organization to work smarter. HOW The deliverables are realized by: 1) Conducting research on the end-user’s context. 2) Collaborate with BA to warrant feasibility and PM to ensure viability. 3) Based on the insights, an interface will be designed making use of principles and patterns WHY ?
- 29. In business for people.Page 29 Proprietary and Confidential Because we want to support and facilitate our end-users in doing the 'things that makes them happy' so they also can have a great day on the job.
- 30. In business for people.Page 30 Proprietary and Confidential Hi, my name is UNIT4, Nice to meet you and a warm welcome in our team. I’m looking forward working with you!